The location was absolutely perfect! Close walking distance to the Souk Market and the main square. Staff at the main reception(Riad Karmela) is one minute walk from the Zineb and are always available. Pre booking TokTok is easy and convenient from the Karmela main desk. Ability to change or get Dirhams on site is worth everything, bank machines are limited in square, often run out of money and there are huge lines…this was a top tier benefit. We are a family of 5, so we were staying in our own little apartment with a large bathroom, a room with two twin beds and another larger room with a king bed and another twin. It was perfect. At the Zineb we were looked after by two exceptional young individuals Doha and Omar; their warmth and caring for us was second to none, they spent time with us, making sure we were always looked after, they are beautiful souls and I wish them well always.

Nothing,

Location was perfect, easily walked to everywhere we needed. Shop owners always happy to help if we got lost. The Riad was a calm and beautiful oasis where you would ALWAYS get a great welcome and any help you needed. The sound of birds and beautiful plants and trees, plus a couple of little tortoises! Treatments were a bonus as I hadn't realised they did those as well. Also though we planned to eat out in the Medina most days, after a day travelling we really enjoyed our relaxed evening on the roof terrace with a musician and delicious tagine, would do that more next time. As I said I liked everything.

Nothing

I loved everything about it. The staff were exceptionally helpful, dinner at Karmela delicious and breakfast at Zineb excellent with so much choice and nice to sit up on the roof terrace. Bedroom we had was incredible, big and comfortable. And most of all, the place was so quiet that you wouldn't believe you were in Marrakech.

Nothing could have been improved as far as I was concerned.

Riad Zinep is a lovely Riad in the middle of the Medina. It has a wonderful designed backyard with a pool and a big Rooftop, with cozy sunbeds for tanning. We booked with breakfast and were delighted by the many fresh fruits and Moroccan baking specialties. Very very tasty! Also the waiters were very friendly and courteous. Our room was also facing the courtyard, as is common in riads. Very clean with traditional furnishings. We especially liked that we could feel very safe thanks to Hamza the security and he was also always there for us when we had questions. Thank you very much!

nichts

The whole experience of staying at this group of riads (Karmela, Princess Karmela and Zineb) was excellent from start to finish. The welcome was lovely with mint tea and biscuits offered to me on arrival, the late night dinner the chef made for me despite my arrival after serving hours, the beautiful decor of the riads and the unique features of each of them, the friendly staff and their good humour. Everyone had time to chat to us and offer suggestions for what to see and do in Marrakech. If you want to experience living in the old medina, down winding souks where cats lounge around, small shops entice you with their wares, and Marrakech citizens go about their daily business, this is the place for you. It is tricky to find if you are completely new to the city but if you arrange a taxi transfer through the riad the driver will drop you off in a nearby square and someone from the riad will meet you and take you the short walk to the entrance. Just to add, I was quite a complicated guest, as I had family arriving to join me on different days and many food/taxi/room requests but the staff were very accommodating and nothing was too much effort for them. A special mention to Joel and Amine who deducted the cost of one night for me because some family members arrived a day late, many thank you guys!

Nothing at all! I just wish I had more time in Marrakech to use the hammam in Riad Princess Karmela and enjoy the roof top in Riad Zineb. Next time!

The riad was amazing - huge and beautiful room, always clean, access to both swimming pool and jacuzzi which is great when there are 40 degrees outside. But what really made the difference is the staff, they were all so polite, friendly and helpful. Fatima, Amine, and Aymen, you guys are amazing!

This was such a lovely stay! Immediately upon arrival, Mohammed was there to welcome us and provide us with a ton of local knowledge. Mohammed and Amine H were such an asset to our entire Marrakech experience. They were so warm and friendly and nothing seemed like too much! They helped us book tuk-tuks and restaurants and they recommended many places to eat, sites to see, and the best ways to get there. The Riad itself was stunning and the room was great. The roof top was an amazing place to relax after a long and stimulating day walking around Marrakech. Dinner at the Riad was incredible and the spa treatments I got made me feel so relaxed. I can’t recommend enough. A big, extra-special thanks to Mohammed and Amine. I hope to see you both again. Suffice it to say that should I find myself back in Marrakech, I would only stay here.

My only regret is that I didn’t have more dinner there and that I didn’t stay longer!

Stunning Riad. The rooftop was lovely and sitting by pool area with candles in evening. It is very quiet and peaceful but it is straight off the hustle and bustle so it is quite interesting place. We were not brave enough to venture out much without a guide but with a guide it is perfect. It is nice to feel part of the local area. The staff were really great and it felt homely. We loved the place. I wish I could stay longer. Water in room. Loved having a room on ground floor next to pool.

There was a plastic sheet over the top of the courtyard which must be a winter thing I guess but made it a bit less attractive. It was hard to find. The bathroom smelled strong. No kettle in room. Light bulb too strong in reading lamps.

The hotel was an quiet oasis in the middle of the bustling medina district of Morocco.

On Booking.com it states check-in is from 07:00 but the hotel said check-ins are from 12:30. It wasn’t explained to us when we arrived that the evening meals are served in a nearby hotel that is part of the chain.

The location put us steps from the action. The airport transfer services were seamless. The breakfasts were excellent.

The bed was a bit hard and the covers were not sized right.