The reception and general service from the Karmela Princesse was outstanding. From the second we walked through the doors until we left, nothing was too much trouble In fact it starts from when you book... I urge you to take their suggestion of booking transfers direct with them. You'll be glad you did. Food is delicious, the atmosphere calming, the spa is outstanding! The information and guidance is available if you need it. The location is superb The only marginal negative for us were the ladies serving breakfast We seemed to be an inconvenience to them. We are not fussy, rude or high maintenance, in fact I would say we're really quite chilled but basic questions like 'are there any more plates please' were met with frowns and brusque tone. Not sure if this was because we were English speaking as other guests didn't seem to receive the same treatment. This certainly wouldn't stop us from returning to this absolute gem of a riad. I can't imagine this service and atmosphere could be beaten anywhere in Marrakech. If you're considering staying somewhere other than here, it will be your loss Thanks to all the team at Karmela for ensuring our break was amazing x

Breakfast service (attitude) was lacking. Choice of food was great

really delicious food - both breakfast and the dinner. The breakfast was very varied, in retrospect it was really the best we had in Marocco. Also the dinner was top notch. We also liked the room decorations. Also, Riad Karmella is the best choice for first time travellers - the staff was very friendly and could speak very good English. Importantly, upon arrival we received all the important information to get around the city including the map.

It was a bit stuffy in the rooms so we had to use the AC or open the windows/doors.

Everything was great, all staff was helping, friendly and very welcoming. They informed us very well about the city as soon as we went there. The room was clean and cozy and er totally fell in love with the terrace and the jacuzzi. We had our concerns as two female friend trip but the place felt very safe and there was a security at the entrance of our hotel street. We will definitely choose the same place if we go there again

The Riad is very well located in the middle of the medina. We have never stayed anywhere where the staff are so nice and helpful. Nothing is to much for them. We immediately felt at home. Breakfast is good with planty of choice. Next time we visit Marrakech we will definitely come back!

We cannot think of anything that was disappointing. It actually exceeded our expectations.

The ambient, the design/architecture made RKP ideal for holiday. located within the Riad gave access to every day life of a typical Moroccan. very accessible to the Square and the market. The staff were warm, helpful and make us feel at home away from home in Nigeria.Always willing to solve every little problem and bottled water was absolutely free and in great supply. lot of nice sit out areas and family lounges for indoor games and jacuzzi ! For the 2weeks, my wife and our daughter had an unforgettable experience.

the internet sometime didn't work well in some areas, but it certainly something that can be fixed easily.

We had a memorable stay at Riad Karmela. The place is authentic and is decorated well to give Marrakesh vibes. Very friendly and helpful staff. Christmas evening dinner with Live music was great and so was the very relaxing and refreshing Hammam Spa by Khiltum and Saeed! Special thanks to Amine for treating us with tasty Gluten free vegeterian Pasta. Thank you very much for your hospitality - Hamsa, Amine, Aziz, Mohammed, and many others at Riad. Shookran.

Hot water availability in Bathrooms can be improved.

Exceptional experience!! I definitely recommend it, it totally exceeded my expectations. The staff was incredibly attentive and always helpful. Big variety of options for breakfast, dinner was really good as well (vegetarian options available!). We always felt safe and like we were at home. This place is a little oasis in the Medina. 10/10, will definitely come back!

an amazing oasis in the souks, taxi transfer arranged by the hotel directly so no worries there. we had a quick look at all the rooms, they are fab and colourful. Our room was the Ceramique Artdeco, glorious room, quiet, plenty of room, private terrace, own sun beds and access to the roof, to enjoy the fabulous jacuzzi, lovely to cool down in mid afternoon. staff are just so friendly and cannot do enough for you.

nothing. highly recommend

The Riad is a beautiful peaceful oasis inside the busy Medina. It is a relaxing place, with a great restaurant and bar and rooftop terrace. The staff were very friendly and accommodating. The room furnishings were very beautiful

For some guests, the noise and chaos of the streets of the Medina might be too stressful.

Location was super central! All the staff were fantastic! Special shoutout to Amine who was so helpful and gave us a tour of the place! It is a scenic and beautiful hotel. All rooms are unique and different taste. Beautiful moroccan decor and inspo throughout. Honestly massive thank you to all the staff who were so helpful throughout the stay!

Could have been more amenities in the room, such as working kettle, phone and only had one channel on TV. Breakfast could have had more options but could tell was home made and fresh!!!