Cozy Pillow was very good. In the centre of historic Utrecht, so could go for a rest in afternoons. Spielkas museum right across the hotel. Everywhere is easily walkable. Room was modern,comfortable, with modern, big bathroom and a outside patio which we enjoyed. The vitual key entrance to room and hotel worked excelent. You need wifi though. We could leave our luggage after check out in the shop attached to hotel. Photos on site is a true reflection.

The stairs to the room was very steep. Normal for old buildings. You need good balance to get up and down there with a suitcase. It was well lit.

The room at Cosy Pillow is not only spacious and well-arranged but also remarkably quiet, offering a serene atmosphere for a relaxing stay. The hotel provides numerous thoughtful amenities and personal touches, such as the welcoming presence of incense. Situated right in the heart of charming Utrecht's town center, the boutique hotel enjoys proximity to an array of bars, restaurants, and shops, making it an ideal location for exploring the vibrant surroundings. One standout highlight for me was the exceptional breakfast experience at Anne & Max. The breakfast, cooked fresh and served with a smile, stands out as one of the best I've ever had at a hotel. This alone makes a stay at Cosy Pillow memorable. Given the overall positive experience, I am looking forward to booking a night at Cosy Pillow on my next visit to Utrecht.

it's worth noting that the stairs are quite narrow.

Fantastic location, friendly staff, beautiful large room, with great facilities. We had read the reviews so knew that you had to check in at the back of the store under the hotel - not immediately obvious but if you know, checking in is super easy, and the staff are so nice. We arrived a little early but our room was ready so we were able to access the room an hour early, which was terrific. If your room isn't ready they are happy to store your bags for you so that was great. We were also given an emergency contact number, as there is not a 24 hour reception, which we did not need to use, but was a great relief to know just in case!

The soundproofing wasn't great but the hotel provide earplugs. The church bells do go off during the night (not the hotel's fault!) but we barely heard them and neither me, nor my husband could hear them with the earplugs in. There was some noise from above us and in the corridor but if we were to stay again (I wouldn't stay anywhere else if I were visiting Utrecht again!) then I'd ask for a room higher up.

Our overnight stay was an exceptional experience thanks to Sonia. She is, without a doubt, the shining star of this establishment and the reason our Utrecht trip was so memorable. Sonia's warm hospitality went above and beyond. She not only welcomed us with a friendly smile but also shared fantastic recommendations for places to visit and delicious food to savor in the city. What truly stood out about Sonia was her remarkable problem-solving skills. When we encountered a challenge with our luggage, she displayed incredible creativity in finding a solution, making our stay stress-free. Her service was nothing short of five-star, and she made us feel incredibly accommodated and valued guests. If only everyone in the hospitality industry could be as exceptional as Sonia, the world would be a better place. The hotel itself is a hidden gem in Utrecht. It exudes charm and is a true boutique experience. Our room was impeccably clean and well-appointed, comfiest bed, with thoughtful amenities such as complimentary bottled water, earplugs, and a convenient coffee machine. The quality of the toiletries provided was also impressive. One of the highlights of the Cozy Pillow Hotel is its perfect location. It allowed us to explore the beautiful city of Utrecht with ease, making our visit all the more enjoyable. In summary, our stay at the Cozy Pillow Hotel was nothing short of delightful, thanks to Sonia's exceptional service and the overall charm and quality of the establishment. If you're looking for a memorable and cozy stay in Utrecht, look no further. This hotel truly lives up to its name, and we can't wait to return.

Amazing accommodation! The room is huge, with a terrace, lots of natural light and a bathroom with heated floor. There are all needed facilities and even more. The bad is big and very soft with comfortable pillows (Cozy Pillow, I got it 😉). And the towels were surprisingly soft! I mean, in an average hotel they are always super tough, but here they were very gentle. Of course the location is 10/10: city centre, quite and nice. And for me, as for a “digital” person it was amazing to have a digital key, online check-in and check-out.

The room itself seems to be soundproof, but the door has a small gap in the bottom, so we could hear other guests walking and talking on the stairs.

Very comfortable bed. Everything I needed in the room. Reasonably quiet on top floor. Miserable outlook at rear but I wasn’t there for the view! No staff on site at the hotel. All digital which worked. The breakfast at Ann & Max cafe was one of the best hotel breakfasts I’ve ever had. Delightful place.

Could have been staff at the hotel. No one replied to an email I sent before arrival.

Perfect location, welcoming staff, beautiful rooms, good attention to details such as a bottle and wine opener, super comfy bed and pollows :)

Missed the top up of coffee creamer, washing wine glasses and shower gel. Getting larger travel bags up the stairs takes some energy but is worth it.

A beautiful room, very good size and bright and airy, with lovely deco.

It would have been nice to have a second stool or a chair in the room for both people to be able to sit down. Also, we arrived on a Monday when reception was closed, so there was nowhere to leave bags until you can access your room at 15.00. That was a bit of a pain.

Location was perfect and close to restaurants, shops and atractions. Room, bed and bathroom was very good. Staff (Sonja) was extraordinary helpful and friendly. A coffemaker was in the room, but it would have been nice with instant Nescafe also.

The stairs were narrow and steep, but not a problem for us though. Some bells ringing near by every morning and sometime noise from the street but bearable (earplugs was provided in the room 😊.)

Loved the fact that the room was located right in the center of town which was brilliant. Bed was comfortable, contact with staff upon checking in was great, they were so friendly and helpful, leaving our bags tucked away safely in the shop whilst we toured around town prior to check in time was absolutely no problem for them. Really enjoyed the experience.