We liked the hotel and location. Staff very pleasant. Liked having a washing machine but one on the second floor wasn’t working. Easy to walk to piers and restaurants. Liked having the kitchen and living room. Pretty view from our room. Comfortable beds.

No Kleenex, paper towels in room. No sponges for cleaning kitchen counter. There should have been more detergent for washing dishes. Shouldn’t have to buy bottle of detergent or these other items for 3 nights’ stay. I fell crossing the road to the hotel one night. No tissues or paper towels to wash and clean my wounds. Only TV station was Al Jazeera. Staff could not fix this.

Proximity and walking distance to Tiriti o Waitangi significant landmarks. Close to the ferry terminal and beach.

Slow breakfast service in restaurant held us up for our first 2 mornings. Laxidaisical attitude from the staff (we were not on holiday) to our dilemma. The restaurant ran out of granola (I think! as I only had a teaspoon sprinkle on top of my bowl of yogurt). They had definitely run out of yogurt and only had enough for 1 person to order that breakfast. ( as the previous day it had taken almost half an hour to produce poached eggs so we had wanted to select an uncooked breakfast). option. Room was clean as was the balcony and communal areas. Pool was refreshing and inviting. We had everything we needed except a quick cheap breakfast! To be fair to Paihia Resort the day 2 breakfast was removed from our final bill on check out as I was dissatisfied.

Views from the Spa Studio and the size of the room was perfect. 10/10 on space and amenities.

The let down was your restaurant. Overpriced menu on all items - Cocktails too sweet with syrup and not mixed properly. Also Pina Colada was shocking - it does not have Strawberry Syrup nor should it look like a milkshake with a fizzy pink froth and be strawberry flavoured. Having such a limited overpriced menu would be ok if the meals matched the price... but my dessert (Creme Brulee) was childlike portions and the small teacup it was cooked in barely had a quarter of dessert in it with a spoon of icecream. Need to change menu and prices to be more versatile and user friendly.

Very friendly staff, they left a little note saying happy birthday in the room which I thought was very sweet and a nice touch. The beds were really comfy and big! The spa bath is lovely and big with a powerful shower too. The room had everything you needed and a kitchen with all equipment and utensils. Location was good, right by the beach and only a 10 minute walk into town

The photos are a bit misleading in my opinion. Make it seem much bigger and grander than it actually is. The pool area is quite small and sad looking compared to how it looks in photos. I agree with a lot of the comments saying it’s in need of a refresh. The balconies directly overlook the pool and are very close, so especially if you are on the second floor, anyone at the pool can see and hear you very well. Our toilet flush didn’t work properly half the time (had to stick our hand in the back to fix it). These are all not major issues and it is a nice hotel, I just believe for the price they charge it is not worth it.

Very comfortable stay with a lovely balcony view towards the bay. Should have gone to the restaurant earlier in the stay as the meal we had there on the last night was one of the best meals I have had in a long time (I had the venison). Comfortable good sized living room/ dining room and bedroom. Shower was very good but might be difficult for people who can’t step over the side of a high-ish spa bath. Comfortable walking distance to the main shops and restaurants.

Internet connection was not great but we managed.

Great location, the view is lovely, great pools. Excellent sized room with couches and desk for working.

Looking quite tired, chipped paint in the spa pools, and rooms. The bed was stated as a King, however it was two singles together so while the size was great, the mattresses were very soft and the edges of the beds created a ridge down the middle of the bed. Essentially was used as a single. Also the access around the back seemed very open to the street and some lights were out. $300 per night in Auckland will get you 5 stars and modern.

It was a lovely location and a beautiful suite looking out to the beach and the water. It was great to have a swimming pool and hot pools. We liked the fact that it is a quiet boutique hotel and has rules preventing noise.

It was unfortunate that there was construction work immediately next door to the hotel, but as we were out during most of the day time we could avoid it.

The breakfast was exceptional, the massage was incredible, I got my eyebrows and eyelashes done and they both exceeded my expectations. From the minute I walked into the resort I felt like a queen. Every single staff member went above and beyond to ensure I had everything I wanted or needed. It was worth every single cent I paid and then some. I will be booking again. I will be booking my loved ones in when opportunity arises. I cannot thank everyone enough for my wonderful stay

The only complaint I have is that the restaurant and bar weren't open for lunch or dinner. I had two different breakfast and they were both Devine so I would have loved to try the other meals.

Everything was amazing. The breakfast and dinner choices were fantastic. The staff were so friendly and helpful in every way possible. The view on level 4 from our room of the bay was stunning. The room had all the facilities we needed and was a short walk to the town centre. The spa facilities were also amazing. We were given a 15% discount for the spa unpon check-in.

Nothing. Everything was amazing. We wish we could have stayed longer. Highly recommend it.

We loved the location here as it wasn't right in the middle of restaurants so it was quieter. The main area with restaurants was just a short walk around the corner. The breakfasts and coffee was great and ended up having breakfast there every morning. Heated pools were also a bonus and with such a great view. We also loved it because there was so much to do from here - thermal pools, boat trip to hole in the rock, Waitangi historical site. Staff were lovely and overall really enjoyed our stay.

nothing we loved our stay here.