This is a stylish, luxurious and well equipped apartment. Offering views of the beautiful town of Paihia, it’s the kind of place that you wish you could spend more time in. We didn’t see the owners or any staff while we were there but they communicated well and our arrival and stay here was extremely comfortable. This was the last place we stayed during our tour of NZ and we certainly felt that we finished it in style.

Nothing, although another cooking dish or two (for the oven) would have been appreciated.

Very luxurious and clean apartment. Good location near town centre (via a steepish hill). Spa bath was fab, appreciated inclusion of bath salts, candles and matches. Generous coffee/tea/mini bar supplies. Indsutrial washing facilities.

AC not working in bedroom when weather was very hot, not notified in advance and no discount offered for this which was a bit disappointing. Upstairs had TV on loud after quiet hours and the ceilings are thin. I note from a prior review other guests have had similar problems, would suggest including the quiet hours in the welcome letters (particularly for room 3).

Lovely position, but it is as the top of a steep hill. Was OK for us, but may be limiting for others. Other than that, it’s a convenient location for walking into Paihia. Well equipped, nicely laid out, plus there was a washing machine and dryer

Important to realise that these apartments were originally a single house, and so the sound insulation isn’t up to hotel standards. The folks upstairs weren’t too noisy but even when they walked about during the night it was noticeable downstairs. Note that this is in a very quiet location generally though, so all sounds stand out. In particular though, the bathroom noise of water running was quite loud, but nothing compared to when our upstairs neighbour decided to run the bath and then have a long jacuzzi at 6AM!

We love everything about Sanctuary Palms, such a beautiful place to stay! I would consider ourselves as regulars as we love coming back every year!

There is absolutely nothing I can fault here, it’s a special place for us!

Very easy. We came in late so they messaged us beforehand to let us know where we could get the key if the office wasn't open. Very friendly and helpful.

We couldn't find a ligher for the candles. :) But in all honestly, there was not anything to really complain about. Was a lovely stay, quiet, and my partner and I had a wonderful time.

Moulin rouge room / Beautiful apartment with awesome views .the bath was awesome , very private and quiet . Very close to town so it's easy to walk everywhere , but be prepared for the walk back up the hill to the apartment . I will definitely be back . Hosts were amazing and very happy to have a chat with ya .

lots of luxury items, fridge was stocked with wine, beer, soft drink and a bowl of fruit - very thoughtful! bed very comfortable especially being a king size. nice view looking out over tropical garden

a few electrical things weren’t working or broken

Very good size rooms. Very clean great view. A great apartment

The apartment had a fantastic view from large panoramic windows but was not really within walking distance to town

Peaceful surroundings away from the main hub of Paihia. Ideal as a base to do all your sightseeing from. Unit well appointed and secluded from the other apartments

The property I could not fault about the King suite or the room itself. The only issue I had was the insulation tape around the cracked toilet seat but the definitely get a 10 out of 10 from me. Thankyou so much for such a great place.