I am pleased to write a review for Ms. Ploy, who has consistently demonstrated exceptional professionalism and dedication as part of our reception team. From the moment guests arrive, Ms. Ploy ensures they are warmly welcomed and efficiently assisted. Her friendly demeanor and genuine smile immediately put visitors at ease, creating a positive first impression of our organization. She handles all inquiries with utmost courtesy and is adept at managing multiple tasks simultaneously without compromising on service quality. Ms. Ploy’s attention to detail is commendable. She meticulously manages appointments, ensuring that all schedules run smoothly and that clients and colleagues are kept informed of any changes. Her organizational skills contribute significantly to the seamless operation of our front desk. One of Ms. Ploy’s standout qualities is her excellent communication skills. She effectively liaises between departments, ensuring clear and accurate information flow. This has greatly enhanced internal coordination and improved overall operational efficiency. In addition to her technical skills, Ms. Ploy’s problem-solving abilities are noteworthy. She remains calm under pressure, quickly addressing any issues that arise and finding solutions that satisfy all parties involved. Her proactive approach has helped in resolving potential conflicts before they escalate. Ms. Ploy’s dedication to her role is evident in her willingness to go above and beyond her duties. She consistently seeks to enhance her knowledge and skills, attending training sessions and staying updated with the latest industry practices. Overall, Ms. Ploy is an invaluable asset to our team. Her professionalism, coupled with her warm and approachable nature, significantly enhances the experience for everyone who interacts with her. I highly recommend Ms. Ploy for any position that values dedication, efficiency, and exceptional customer service.

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Centra by Centara (despite it’s difficult name which kept confusing the locals) was a straight-forward budget style hotel in an ok location in Muscat. Taxi to the malls and som sights were 1OMR, toQuru. Beach area about 2OMR. The staff at the reception, especially Ms Najma and Ms Chella, were exceptionally friendly and helpful, offering tips on anything from the best taxi apps to mobile operators. The cleaner, Mr Jamil, was also very kind and I appreciated his flexibility: after a long day tour, I might have wanted to sleep in. He agreed to come after 6 pm. On another day I left very early and still found a clean room when returning at noon. The pool was nice, but sadly suffered from several maintenance issues. A tip: ask for a room facing away from the road. I had room 603, which had a great view of the nearby Mohammad Al Ameen Mosque. The sight was great especially at night, and I also enjoyed hearing the daily prayers.

Despite being a great place, the hotel had some shortcomings. It seems that the rooftop pool had some maintenance issues, so during my stay it was like three days open, five days closed, five days open, three days closed…etc. The breakfast had a very limited selection, not worth paying 2,500 when you have so many nice cafes right next door. The rooftop bar and restaurant were closed ‘due to the weather’, but it seems the weather had been bad for at least a couple of years ;) since the place was in shambles. It’s a shame as the location and layout would be perfect for a sunset viewing lounge and relaxation spot.

I recently had the pleasure of staying at the Muscat Dunes hotel and it was a delightful experience from start to finish. The hotel's ambiance was serene, offering a perfect retreat from the bustling city life. What truly set this hotel apart was the exceptional service provided by the staff, particularly Nuk and Ploy. From the moment I arrived, they greeted me with warm smiles and made me feel welcomed. Their professionalism and attentiveness throughout my stay were truly commendable. The rooms were spacious, clean, and well-equipped with all the necessary amenities for a comfortable stay. The dining options offered a variety of delicious dishes, catering to different tastes. The hotel's facilities, including the pool and spa, were well-maintained and provided a relaxing environment to unwind after a long day of exploring the city. Overall, I highly recommend the Muscat Dunes hotel for anyone visiting Muscat. The exceptional service provided by Nuk and Ploy and Abdullah omani national for evening duties. truly made my stay memorable, and I look forward to returning in the future.

NA. Toiletries can be improved with some more options

I had a fantastic stay at Centra by Centara Muscat Dunes Hotel in Oman. The room was spacious and beautifully designed, offering a great blend of comfort and style. The cleanliness of the hotel was impeccable, and the staff was incredibly friendly and attentive, making me feel right at home. The location is perfect, with easy access to local attractions and the beautiful Omani coastline. The amenities provided, from the pool to the dining options, exceeded my expectations. It's a great value for the quality of service and experience offered. I highly recommend this hotel for a memorable stay in Muscat." WhatsApp+923333069999

I had a fantastic stay at Centra by Centara Muscat Dunes Hotel in Oman by kanwar sallauhuddin Ali khan WhatsApp+923333069999

A good hotel for a night stay or a longer stay if work-related. If you have a car, the malls and other establishments are nearby. But around the area, there are a lot of establishments from coffee shops, restaurants, laundry shops to mini-grocery stores, etc. The online reservation staff helped arrange our booking. Our room today didn’t come with a mini kitchen but we liked it since we are just 2 guests and we stayed at night only we like our room because it’s a no-smoking area and the bed was big. The room was clean and I heard no noise unlike before. The WiFi now is faster.

Thank you for the very helpful Ms. Chookra (small girl with a beautiful smile) at NaNa Restaurant. Overall, we did enjoy our stay because of the friendly and helpful staff. An affordable place to stay when you need to stay for longer days and only at night.

Our room was quite dark since there was no natural light coming from the window. I didn't like the position of the closet beside the bed; it's not accessible. You could hear the noise from outside the room since there was a door gap between the floor. Breakfast is available past 7 AM. They prepared late. We didn't use the pool, I think it needed a good clean.

The lobby area was well-maintained and had a welcoming vibe. The room I stayed in was clean and well-kept, which is always a priority for me. the style and decor were not extravagant, they were functional and served their purpose. The bed in the room exceeded my expectations in terms of comfort. It provided a good night's sleep, allowing me to wake up feeling refreshed and ready for another day of adventures. The bathroom was clean and hygienic. It was well-maintained and appeared to have been thoroughly cleaned.

Hotel had limited parking facilities in front. Toiletries were not provided

The location is not perfect but if you have a car than it is not a problem. The staff is very helpful. The room was clean and big enough. There is a pool and a little gym at the top of the building - both looks ok.

We bought breakfast one day - comparing to quality it is a little overpriced. The staff didn't know how to clean the coffee machine so we ended up not having the coffee. There is a kitchenette in the room, but it had no cutlery or plates or kitchen utensils whatsoever. Only two cups and a small electric kettle.

Friendly staff, always smiling. Great location with many restaurants nearby and even supermarkets. Hotel was really clean. In the beginning of our vacation we booked the deluxe room. The room was oke, but a little bit small and our room didnt had curtains, but only blinds that were a bit broken so it was not keeping the light. But because we loved the hotel, the location, the staff and the price/quality we booked again at the last night of our vacation. Booked the suite this time and it was perfect! Really big and comfortable. Next time we go Oman i will book this hotel again for sure!

new and clean very affordable . the staffs were friendly & accommodating. Requested if we could check out late at 1pm instead of 12nn coz we're planning to have our brunch in their restuarant. not bad, they gave us 30mins extension (12:30pm) 😊

we planned to have our brunch in their restaurant before check out but we were not able to make it because we waited long for their restaurant to be opened supposedly at 12:00 noon. waited from 11:30pm and Already 12:15/12:20 but still no one was there . I went to the reception to inform them that no one was there in restaurant. that's the time she called someone from the kitchen. But we're very hungry so we returned to our room to get our things and immediately checked out and left the hotel and look for a restaurant where we could have our brunch. Another unlucky day.... the pool was closed for maintenance.