Islamabad Marriott Hotel

The building is beautiful inside and out. The amazing staff, the ambiance and atmosphere, the total respect shown by staff, the breakfast team go above and beyond, the food, the facilities, the home from home feel of the rooms for someone from the UK. It is luxury in Pakistan!

Not much at all. It would be helpful for guests to have a list of facilities, prices, in-hotel restaurants opening times, fixed price events like Hi Tea, Buffet Lunch. And little things like paying by credit card attracts less tax than paying by cash for food in restaurants. Also it would be useful to have had a list of benefits that the executive room allows guests like complimentary airport pick up etc.

Good clean hotel

The main entrance was blocked by containers because of PM been removed but no explanation or signs put up it was a shambles the way people had to pass through hedge several people including my self and friends clothes got dusty and soiled and when I spoke to staff they seemed to blame government but when I explained to them several things could have been done they were just making excuses For a 5 star international hotel it was a disgrace and handled very poorly I would expect some sort of discount and apologies at the lest Several people who were like ourself very disappointed awaiting your reply

I recently had an outstanding experience at Marriott. We needed wheelchair as my partner had just recently been out of surgery and it was hard for him to walk. It was provided immediately at the entrance. The attention to detail was impeccable, from luxurious room decor to the exceptional service provided by the attentive staff. Each and every staff member builds rapport with u and are very friendly.The amenities, including the spa and fitness center, were top-notch. The on-site dining exceeded expectations with a diverse menu showcasing culinary expertise. Overall, my stay was nothing short of exceptional, and I would highly recommend Marriott for a truly memorable and indulgent getaway.

Can’t think of anything

The staff is incredible. They were welcoming, always went the extra mile. It's the people working at the hotel which made my stay so amazing. They do anything to make the guests feel comfortable, taking care of all requests, even after checking out they supported with cancellation, when I got stuck on the Karakoram Highway and couldn't get there in time. The rooms are so quiet and beautiful, very large and clean. The entrance hall is wonderfully decorated, making you feel comfortable the moment you enter. Breakfast buffet is huge, with many different kinds of food. The staff welcomes you with a big smile and pays so much attention. No need to call someone when you need a coffee refill, they'd be already there and even serve an extra croissant to the table. One of the best stays I've had so far!

Fantastic staff throughout the hotel. There were plenty of senior management visible throughout the hotel who were engaging and would enquire about your stay and ask if there as anything that could be done to improve my stay. One manager in particular, Mr Sheikh Zubair, who is in charge of housekeeping, dealt with my request regarding a noisy air conditioning unit immediately at 21:30 at night. Great to see such enthusiasm to please a guest at that time of day!

One complaint, however, is the quality of the machines in the gym. Unfortunately, whilst being functional, the touch screens would not work on a couple of pieces of equipment.

Hotel staff extremely friendly and helpful. Great facilities within the hotel although we couldn’t try many of them due to our short stay. Front desk staff were particularly helpful with our early checkin and late checkout which is very much appreciated. Rooms and bathrooms were spacious and very clean. Breakfast had a fairly good choice of delicious foods.

We have not experienced any inconvenience and can’t suggest where there could be any further improvement.

Staff was very friendly, polite and helpful. Give all the staff a big raise. I have travelled to a few countries. The staff of any hotel I have ever stayed in has never been as polite and helpful then the staff of this hotel.

Breakfast was poor. Omelette and Paratha were well below standards. Turkey bacon was advertised but never available. On the left side of the bed the plug didn’t work.

Fantastic hotel with excellent staff who were always willing to go above and beyond for you. Met Richard the manager who was absolutely great. Will definitely be back. I would also give a special mention to Ali at the front desk who was welcoming and answered any questions I had and helped during the whole stay. The spa Niryana was excellent and value for money. The staff members Zaheed and Sulayman were amazing and can not thank them enough for their professionalism and hospitality. These two people were brilliant. Thanks guys!!!

Warm, caring, helpful, welcoming, efficient staff at the restaurants (breakfast) such as Mr. Ilyas, Ms Sadaf, Zubair, Waris and Shahid; Sakura Restaurant (esp Chef Mario), Italian restaurant, and the superb Car Rental Counter who have very efficient and helpful personnel. And by the way, the fresh juice counter was an excellent feature of the breakfast!!!

Very good hotel but perhaps more variety in the breakfast spread would be very much welcomed

1) Security is top notch 2) Staff: I can’t count the names now, but each and everyone of the staff from security to doorman, bellboy to reception, restaurants staff or in room dining and housekeeping, so well mannered and well behaved. I’m super impressed 3) Restaurants: Tried the Chinese and Thai restaurants, and Nadia, food quality exceeded my expectations 4) Rooms: we had booked 3 rooms and all 3 rooms were well maintained and clean. stocked daily with fresh fruits 5) Other services; family used the hair salon services and were very satisfied

1) Wait time at reception, where 3-4 guests line up, it takes quite some time to speak with the receptionists 2) Room keys had to be activated multiple times every day which was a hassle