Location, cleanliness, friendly staff. Quiet, tea and coffee available all day. Able to leave your bags on day of departure.

No WIFI, big issue when you rely on internet for directions and keeping in contact with family..

This is perfect hotel for family. It is located in the old town and not far away from the main station/big shopping centre, so you have access to everything in 10-15 minutes. Perfect breakfast, good choice for everyone, always possible to find something that you like or would like to try. Many cafes near the hotel for lunch/dinner providing different styles. This is old building since ~1600, so it is even interesting for kids to be there and imagine you are in old times. Don't expect that this will be super duper quite place if you are sensitive to quietness. It is old town. We never had troubles to sleep after many attractions during the day ;)

The location

no wifi, not so good breakfast, and cannot use the bathtub.

Excellent location, amazing staff, incredible breakfasts plus all day free tea, coffee & biscuits, and the comfiest beds and plenty of storage for our week long stay. Staff gave great tour recommendations and we could even store all our luggage once we checked out and returned from a long day of sightseeing to collect our bags and wait for our airport taxi. Can't recommend it all highly enough. 2 mins walk from beautiful main square, close to great local shops, restaurants and bars and very safe to walk around at night. You request housekeeping when you need it so no killing the planet boiling your sheets and towels after a single use - nobody ever does these things at home! A wonderful trip made so much better for this hotel. Would highly recommend and would definitely book this hotel again on a return trip. Thank you so much!

The location is right in the centre of old town with most sights only a few minutes walk away. Train station is 10 minutes walk. Staff were so kind and even let me check in early, which was most appreciated after a 6am flight. Very comfortable bed, good shower and I thought the interior was just fabulous. The hotel was exceptionally clean and seemed well organised. Breakfast had lots of different options (do try the local foods), and I really liked that there was free coffee / tea / water / biscuits available at all times. Overall I had a great two days at Great Polonia Kraków Old Town and wouldn't hesitate to recommend it to my friends.

Very central location which means the old town is accessible in just a few steps, & the breakfast was very good. The building is a very elegant historic townhouse with many features. My room & bathroom were generously proportioned, clean & well equipped with a safe in the room as well. There was plenty of hot water.

You have to accept the 'irregularities' of an old palazzo-style building, that's the beauty of them. But more than anything with a hotel so centrally located in such a busy city with lots of night-time activity is noise! I stayed plenty of times in various Krakow old-town hotels, this one is quieter than most but perhaps don't expect it to be insulated entirely from street noise or other guests returning in the early hours. But that's not the hotel's fault.......

I had an advance request to check-in one hour early and the hotel was kind enough to have my room ready without any extra charges. I’m really really thankful for that! This hotel has made my stay at Kraków really memorable! It firstly was easy to reach. Room was really clean, had good quilt, towels, kettle, tea bag, cup, bottled water, wardrobe with hangers, small fridge, heater, toiletries, hair dryer, mirror, perfect closed shower, towel rail heater and interior decoration. The room also had chair and TV which I haven’t used much. It was warm and welcoming, has overall positive vibes, location was absolutely perfect in the center with walkable distance to many of the city tourist spots. Morning breakfast was good, and, coffee and tea was available any time of the day. Staff have been all the time responsive and friendly :) At every breakfast morning, I have seen staff clearing up used dishes quite quickly, maintaining clean atmosphere for the next persons. Totally exceeded my expectations of what I spent for my stay :)

It would be great if the breakfast food items have descriptions with names, as some of them were very difficult to identify if they are vegetarian or have meat.

Location was excellent. The lack of WiFi at the hotel during the whole of our stay what a problem, despite being assured it would be mended. Lack of WiFi is a major no-no these days especially if you then have the expense of paying roaming charges.

The lack of WiFi for the guests. I paid for roaming myself which was limited and expensive. Otherwise it was good. Tahnk you for a breakfast pack when we left at 06:00 for the airport.

Room was lovely warm and big .staff were friendly and helpful. and breakfast was excellent with plenty of choices ..was great to have a coffee n tea service all day as well ..rooms were clean and beds were comfortable too.highly recommend..

It wasn't a big issue bit could of done with change of towels and had the room cleaned .was spotless when we arrived but wasn't cleaned after that ..but didn't affect our stay.

Location was great for The Main Square which was minutes away. Room was large and clean. They do not clean the room daily, however if you ask at reception they will organize this. Breakfast included with a large spread served from 7 til 10. Complimentary coffee , tea and water available 24/7 in the breakfast room. Kettle in room with tea bags. No restaurant or bar facilities but there are so many in the vicinity to choose from.

Due to location could on occasion be quite noisy.