Second stay here and hotel remains beautiful and welcoming. However, let down with two issues regarding restaurant.

On an evening with pouring rain we decided to eat in hotel and confirmed restaurant last orders 10pm. at 9:02pm we went to restaurant, just after another couple sat down and received menus to be told “No”. When I explained even the hotel brochure states restaurant is open until 10pm the waitress refused. For a 5* hotel this isn’t the service expected. Also, in the bar area charging €4 for a small Cappuccino is somewhat expensive. Hotel management needs to pay some attention to this. We will be staying again in hotel June 7-11 2023 and hope this improves !! :) Dr J R

This hotel was absolutely the best experience ever. from the check in to departure the staff were 100% attentive and responsive. The restaurant was exceptional, the rooms absolutely beautiful with no detail left unconsidered. The location is perfect (5 mins Rynok main square), and Uber/Bolt for further afield. The spa was fantastic with cleanliness and services just what is expected of a 5* hotel.

Everything was absolutely perfect.

This hotel is simply stunning. The rooms are furnished to a high quality, the staff are very welcoming and nothing is too much trouble. The pool and saunas are excellent. The fitness suite is small but has enough to get a good workout. The breakfast is quite expensive but is excellent standard. We arrived early and were made to feel welcome (not like a nuisance), they even gave us an upgrade which was a fantastic gesture which me and my two teenage kids appreciated a lot!! The location is right on the perimeter of the old town, central location, minutes walk from the main square. If we came back to krakow we’d definitely stay here.

Everything was perfect. Beautiful brand new luxury hotel. Great location very close to city center, Old Town. Amazing spa working from 7 to 22. Amazing confortable bed. Good breakfast. Wonderful staff.

Room was top, veery big, with beautifull bathroom and fine bath acessories. Bed was huge and comfortable. I really liked the swimming pool and sauna, that was located downstairs and free from additional charge. Staff was absolutelly amazing, especially Lady at the reseption from 02nd to 03rd May night. We could not manage to catch breakfast, but she was so kind so organise take away brunch for us. Also service in restaurant was great, both breakfast and dinner time. Breakfast was all what you can wish for, including 2 maschines for fresh juice, hot and cold foods. Definitelly place to come back.

- breakfast only starts at 7am

Genuinely the best hotel I have ever stayed at. The materials used and general quality of the hotel is to the highest standard and well worthy of a 5 star rating. The spa is excellent with a great choice of steam rooms, showers and lovely pool. It was brilliant to be able to wake up and use the spa facilities before leaving for a day of sight seeing. We booked a larger room to the standard and we were blown away by the size of the room, the modern automation with regard to the room controls and how comfy the beds were. Absolutely fantastic. The staff were very friendly and helpful with a special mention to Ewa who offered a top class service. All in all we can’t wait to come back to Krakow and stay in this hotel.

Very difficult to fault this hotel, but if I had to pick something I would say the water pressure in the shower could be a lot better. Also wifi in the rooms does not work. Thankfully we have free data roaming when abroad so this was not a problem for us, however I could see that this could be a big problem for some.

Extremely friendly and helpful staff always smiling. Location was perfect to get to market centre within 5 minutes. Cleanliness was exceptional. Airy, spacey room with comfortable beds. Ultra modern, tastefully decorated. Swimming pool and spa facilities good.

Minor things. No English teabags! Not enough hooks to hang up clothes in bathroom. Only one English TV channel. Automatic toilet seat was a pain. Had to switch off as kept opening and shutting each time walked past to shower or brush teeth. Couldn’t fathom out how to plug the sink?

Hotel Ferreus exceeded my expectations. The staff were friendly and helpful. I especially appreciated that they had the room ready for my early check-in, which I had requested this during the booking. The staff was helpful with any questions that I had and also gave some useful tips for places to explore. The location of the hotel, just outside of old town was convenient and gave easy access to both transportation (taxis) and the beautiful city center. The room was clean and well stocked with any essentials you could need during a hotel stay. The restaurant and bar was also very good.

The only challenge we had during our stay was that the internet access was limited on one side of the room. On the other side it worked well and I had no issue with connecting my work computer at the work station.

Amazing hotel in the heart of the old city!! The design of the hotel is modern art deco and the room very spacious and spotless clean!!! Breakfast was very good and we had dinner as well, very tasty and everything fresh. The staff was friendly although the young male receptionist wasn’t well informed and he couldn’t accommodate our needs, as we requested in advanced and was confirmed, a breakfast box due to an early departure trip to Auschwitz-Birkenau , apparently when we went to reception at 06:15 am he said that he gave it to someone else and as we didn’t had time to wait we left with empty hands 😞

Not happy with the staff at reception, not very professional attitude for a 5 star hotel

Nice modern hotel, clean, good location. Nice breakfast.

WiFi in the room was extremely poor. Kept disconnecting and then would have to reconnect manually as signal was weak. I did ask at reception and they restarted the router but this did not help. At that stage I did not want want the hassle to change room. However I do feel a hotel like this needs to have better wifi.