A very good location inside Old town, tram stop right across the street. You can go to the old town and came back to hotel as many times as you’d like (leave bags, leave some some food, get a coat, it is really in a good location) Also, very easy to go out of old town, since it is in its edger

At the check out my card wouldn’t go trough and it was clearly a problem with the hotel machine cause as soon as I tried everywhere else, it did work just fine. I had to withdraw cash in a not so good rate to pay for my stay.

Santi is not your usual kind of hotel since the facade seems bare that one would think it's just a normal entrance to a residential building. However once you enter, it reveals a distinguishable flair and elegance. The rooms are very spacious, clean, comfortable and well furbished. Wifi is free and fast. The breakfast is always fresh, delicious with varied choices. Reception staff and breakfast personnel are courteous and friendly... 👏👏👏👏👏

We stayed 2 nights and occupied a family room for 3 adults plus a child and a double room (single occupancy for the Philippine Ambassador) but unfortunately, our rooms were never cleaned nor the used towels replaced or toiletries replenished. I don't know if that's the hotel policy for short stays. We've stayed in 3 other 4 to 5 star hotels during this journey (Warsaw, Wroclaw and Katovice) but they all tended to our rooms daily. I hope the housekeeping will improve their service... 😔😔😔

- Very comfortable rooms. - The hotel is literaly in the centre of the old town of Krakow - Kettle and coffee at your room - The girl at the reception is very welcoming and helpful - Parking is just behind the hotel (make sure you book a slot)

- After reading the comments about the noise from street, I have requested a room overlooking the park. Still I could hear the noise of tram passing by the hotel even during very early morning hours. - The refrigerator at room was as if it was not working. The drinks inside were not cold - Rooms are a little bit hot. No aircondition

Rooms very spacious Excellent central location to access key sight seeing Adequate breakfast choices Welcome drink Cookie/biscuit selection in reception

Walls bedroom scruffy, just take a little care from housekeeping to wash scuff marks off would massively improve visual impact Front bedrooms noisy tram lines 5.30am to midnight, moved to back bedroom can hear rumble trams but no longer an audible problem. Bell ringing woke us 5am 3 of 4 nights though n this transpired to be tram company if something on line

The room was absolutely stunning. So much character and the bed was super comfortable! And it always smelt beautiful. We were breath taken when we arrived and loved every minute of our stay at hotel Santi. It felt like a home away from home! Also ideally situated being smack bang in the centre of the old town. We walked everywhere we wanted to visit. 100% would return and would highly highly recommend to anybody visiting Krakow!

Absolutely nothing, everything was perfect

The location is superb, literally 1 min walk to the main square. Tram line and taxi's right outside the door. The room was large with a separate small bedroom for my son which was very convenient. It's an old building but nicely refurbished but still has lots of character.

Had to ask for fresh towels on the third day and the staff were very prompt at delivering. Not really a dislike more a mild inconvience.

the location!!! when you open on the door you are a 2-5 min stroll to many of the sights and restaurants. It is also the street which has the main road for the tram and taxis to the airport. the 24hr reception is also great- we had a late check-in - and we could leave our bags there before having to leave later in the evening for our return flight. The staff were super friendly and thoughtful with recommendations.

Tea & coffee making facilities in the room, with cookies in reception free to take whenever you liked. Nice welcome drink on arrival. Tours booked by the hotel were excellent.

10am check out far too early. Breakfast doesn't even finish until 10.30am! However, they extended it when we asked them to, until 11am. 2 single quilts on a double bed was very uncomfortable. We should have asked if they could give us a double quilt instead, but we didn't think to do so until we were checking out!

The position is fantastic...very close to the centre so walking about is splendid.Lots of restaurants and cafes nearby. Tram stops very close so access to all parts of Krakow at hand. Trip and pickup from the airport were very successful and a smooth start to the holiday.

Breakfast has a good selection but none of the gorgeous pastries that are made locally ( a cheesecake did appear on one day but not repeated!)

The personal were very nice and serviceminded. The room was very nice and large. The bed was comfortable. There was a private parking with a locked door where the motorbikes were parked safe. The location was amazing close to the main square.

The trams passed outside the windows but we got use to the noice and there were earplugs in the room for the night.