The location is perfect 10mins from the old town Mcdonalds an kfc across the road Shopping Centre 1 Hotel down with a supermarket for all your needs Everything within walking distance Breakfast is nice and lunch menu is good Entertainment by the pool

No iron in the room No sunbeds,having to wake up at 8am every morning to ensure we got a bed wasn't fun. Mini fridge didn't work seemed to heat the food up than cool it down The bathroom smelled like mold The view we got for the price we paid wasn't the best. I feel like I didnt get My value for money

The Vila Gale was in a very good location with easy access to the Old Town and the Strip. The reception was very helpful and did see to all our needs. The waiters and restaurant stall were impeccable and the breakfasts had everything you neededvto set you up for the day. The rooms were firstclass and the cleaners changed the towels daily, kept the rooms clean. All in all I would definitely recommend a visit to this hotel. Rita Davies Susan Davies Room 144

As stated above there was absolutely nothing you could have done to improve our stay. Rita Davies Susan Davies Room 144

Breakfast was very enjoyable. Good selection of everything. Friendly staff on reception,the breakfast room and the bar. Pool area was very nice - only slight issue was a large group using the pool - possibly a stag group. They didnt do anything wrong other than were very loud in and around the pool. No an ideal situation for others who just wanted to relax

Maybe fresh tea and coffee at the table rater than using a machine

The food selection was excellent.

I was disappointed on the following: We got a nice letter to our room signed by the Managers inviting us to the Bar for a Farewell drink the night before we left between 5 and 6 pm. Well a Manager came just before the hour was up. He walked from one end of the bar to the other did not approach me where I was Waiting for him. He spoke briefly to 2 locals and left. On speaking to another Holiday maker they confirmed to me that they experienced the same. I believe this was a great opportunity to sell the Hotel for repeat Bookings. Opportunity missed!!!!

Good location 10 min walk from nearest beach and the old town..staff was and friendly..decent size room and good standard of cleanliness.. spacious pool and plenty of seating..

No mirror above the vanity area in bedroom..had to pay for the safe..wi fi was hit and miss and would drop connection a lot so not good if staying for business..the staff was very active at cleaning up and where too quick as on more than one occasion throughout breakfast I would go to get some additional food and my tea and other food would be in the process of been picked up or gone even if I was only gone a minute..poor selection of food and drinks in the bar/restaurant..due to the price and distance from airport a shuffle bus option would be nice

Good Breakfast (It is a buffet and best before 8.30 in the morning as it does get very busy after that time - it has an omellet and pancake station so those are always fresh). Staff excellent - we had a leaking shower hose and within half an hour someone had come and fixed it. The hotel will call a taxi for you and it shows up almost immediately. Good spa/gym etc. Always enough sun beds. Great location for the old town. Little fridge in the room so you could keep water cool etc. You can get pool towles but need to ask at reception for a token and then take that to the Spa to get the towels. There was an attempt at activities during the day, but the poor reps (despite being keen) didn't get much interest. Most people seemed to be there for a fly and flop holiday or golf. Real mix of nationalities.

the only thing we were not too happy with was having to pay to use the in room safe.

Breakfast had plenty of things to choose from. SPA was really great but we came here early spring,so I believe during the season is more crowded. Location is short walk from old town and beautiful beach. Really worth a visit for a short SPA weekend getaway and for a longer stay.

We had a street view, but as we stayed only for a night it was completely fine. However, the conditioners were not working properly, room was quite cold and although we tried switching to heating function, didn't make it any warmer.

The room was clean and spacious. The pool was a good size. The tea and coffee facility in the room was good. The hotel was modern and clean

Due to the time of year (August) the hotel was very busy. Breakfast time could be crowded and some items ran out quickly. Despite signs up to say sun bed reservations were not allowed, people would still reserve beds from 8am and not show up for hours. There then weren't enough beds and umbrellas for the number of people at the pool. Some of the beds and umbrellas were damaged.

Breakfast, pool and room size

You used to supply complementary crisps and nuts in the dog and duck bar which was a nice touch, unfortunately this is not the case now. I also noted that there was quite a lot of staff in Dog and Duck bar but frustratingly didn't engage to serve. This maybe because they were new and being trained. Also the service at snack bar around the pool is very slow and could do with some table service. With regards to the room, it was good but there was a smell of drains in the bathroom.

The staff that helped entertain the children and the 2 older guys in the dog n duck bar where great barmen, maids had our room spotless everyday too. Almost all off the staff where really really nice. Except 1... Manager gifted us wind which was amazing jesture by him, very greatful

Not enough sun loungers, people where sunbathing on the ground, hotel needs more loungers. Reception staff (girl with curly hair) not very helpful.