The staff were very nice, checked us in even at 00.30 AM. The bathroom was spacious, the room could have used some space for the luggage (perhaps underneath the bed). I can imagine it can become a bit crowded with 4 people. With 3 people, it was comfortable. The breakfast was good! A bit of variety every two days. One time, there wasn't enough tables for everyone but we quickly got a table after one group finished. The view from the window was quite nice from the 5th floor - especially the sunset. The hotel is close to a metro station, with which you can reach the centre and airport easily.

Everything was super! Buuut, the highlight goes to Ana, the friendliest agent who understood we had issues with our car and rebooked our stay three different times with a smile and comforting words. The room is modern and cute, with a little balcony and they even had a little blanket and a water bow ready for our dog! We were very pleased and cannot recommend it enough. Way to go, this place is a family business for 3 or 4 generations and it’s definitely honoring its tradition to be welcoming and hospitable! 5 stars!!!

Nothing

Sometimes you have to look off the path of large showy hotels. This was a boutique style hotel. Service was great. The breakfast was full of choices and delicious. The beds very comfortable. Everything managed very well and the hotel very clean. Lots of restaurants and cafes with pastry shops nearby. We were on our way to the airport after our lovely time visiting parts of beautiful Portugal.

The hotel is in an ideal location, close to local shops and restaurants and to the Metro. Staff are very friendly and helpful, nothing is too much trouble, especially Julia, Ismael and Anna. The complimentary drinks and pastries at the reception is a nice touch.

Nothing.

The hotel is clean and quiet. Very comfortable stay and absolutely amazing and caring staff. On my birthday eve I found a surprise in my room from the hotel personnel. They left a bottle of sparkling wine and such a lovely birthday card with a warm wishes. They made my birthday special ❤ I had my first solo travelling and was impressed by a warm welcoming and enjoyable stay. Thank you so much ❤

The hotel was exceptionally clean & the staff were amazing. We had the deluxe double room with a balcony and it was worth it. The room was modern and very clean. The hotel director left us a hand written welcome note and plate of fruits in our room, it was lovely. I would definitely stay here again. We really enjoyed Hotel Luena!

There was nothing we didn’t like.

Location, Clean, quiet. Great staff, especially Ana front desk & the breakfast staff were all wonderful. The street is noisy, but the windows totally block out street noise. This hotel is located in a perfect area! Close to metro( green line) & walkable to various neighborhoods. ( our favorite is Saldahna) which is also a metro stop on the red line. Neighborhood stationery store is 50 steps away from hotel & Fatima & her husband are just wonderful & sell the daily metro refillable cards. Hotel rooms were spotless & bed was comfortable. Bathroom was large & very nice! The breakfast was amazing! You must try their homemade yogurts!!! Lobby has fresh drinks & treats everyday in the lobby😎

That they allow dogs☹️ Luckily it was only on our last day we had to experience elevator & lobby full of flying dog hair & the barking dog at 1:30am that woke me up.

We liked the location and think it’s a good value. We stayed for 11 days so we got to know most of the receptionists who were very nice and ready to help. Alexandra went out of her way in suggesting places and best way to spend our last days especially the rainy ones. Damian and Ana also. I can’t remember all. Would definitely stay here again.

Our room was dark. The small window gave onto a shaft from where the light came. Tried to get a different room, since we were there for 11 days, but no availability. The noise from the hallways at night from people coming late to their rooms. The strong smell of perfumes and cleaning products too strong. So if you’re sensitive…

Nice hotel but a little far out of town. Good breakfast and nice room.

Paying for coffee and tea is ridiculous. I have stayed in around 8 hotels in Lisbon within the past two years and this has never happened. I have travelled in 20 plus hotels internationally in the last two years and this has never happened. I live in UAE and have friends in hospitality. They said this is not normal - regardless of the hotel trying to say it is. And a compulsory €40 charge in case you use the mini bar or coffee? No no no no no. Whoever is advising you is stupid and shortsighted. Bad polices that are premised on not trusting your guests and resenting looking after them…. Absolute codswallop.

The reception staff were exceptional, in particular Damien, Julia, Anna and Alex who helped us figure out the bus/train/tram system. The breakfast was good, though the fried eggs overdone (only an issue if you want a full fry-up). The location just outside the main tourist parts of the city was nonetheless close to both bus and metro, so easy to get in whilst being a bit more peaceful. We ate locally where the locals eat.

The room was not that big and though on the 6th floor, had no view as the windows were behind a 'parapet', but then we only really slept there so it was not a big deal. It was comfortable, quiet and warm once we found our how to switch the heating on, which seemed to get switched off every day. This latter point was our only real complaint.