The housekeepers provided costless cleaning service in the middle of our trip. Air conditioning was working well. Most of the time it was quiet (building and neighborhood). The apartment is in a very good localization. Possibility to leave at any time without contacting the owners.

We have found it difficult to prepare meals since there was no cutting board and dish drainer, knifes were not sharp, toaster was dirty, and dishwasher/dishwasher tablets were not working efficiently. We could not turn on a TV (signal problems).

Not far from the city center, yet really calm and quiet. All you need is nearby and in a walkable distance. The staff is superb- friendly, considerate and polite. Everything was fresh and clean when we arrived and a really nice host who greeted us (Gui) explained everything thoroughly before giving us the keys. There are daily cleanups and towel change, hygiene supplies and cleaning agents are also provided. All our wants and needs were accommodated and met.

The fridge had a little internal leakage and one of the lights in the living room was twitching a bit, but these issues were of no major concern for us and did not impact our quality of stay.

Excellent central location, perfect for all kinds of activities. Easily reachable from the airport by public transport; local buses 601 and 602 run from the airport to the city centre, Palacio do Cristal is your final stop; the apartments are just across the road 1 min walk. Comfortable room with all necessary kitchen amenities available in perfect working order. Powerful shower unit. Quiet and friendly atmosphere. Just one drawback -housekeeper's relaxed attitude to her duties. Apart from that it was a pleasant stay for us here. Highly recommended for budget accommodation.

The housekeeper's relaxed attitude to her duties. We came in at 3 p.m- arranged check in and had to wait one hour more for the room to be cleaned. Unacceptable.

Location is great, staff is very helpful and always available.

One morning there was just no running water, allegedly a water supply company's fault. It got fixed the same day but nevertheless. Also, on the day of the check-out, and before the actual check-out deadline, I got locked out of the apartment (my entry card didn't work anymore) with all of my luggage inside. And I was supposed to hurry to the airport!! Thank god I ran into housekeeping woman who opened the door for me with her card but otherwise who knows how and when I could get inside and I could have even missed my plane!

The location was excellent. It was a short walk from everything we wanted to see. The apartment was cleaned thoroughly. The beds were very nice. The only thing was that the couch turning into a bed was a bit uncomfortable, but understandably so as it was a couch turning into a bed. The lift was out of order when we got there but the person who welcomed us carried our luggage to the second floor. They were very helpful, very nice and welcoming people.

The apartment was modern and well furnished. The staff was very friendlinly. Marta greeted us and gave us a lot of suggestions of places to go. The location is great, it's walking distance to the old town and main road such as rua de flores. It's also well connected with buses to and from city centre. And also the airport. The flat is in a quiet zone, has AC. There was a washin machine, dishwasher, fridge, kettle ect. Really well equipped.

Internet was not extremely strong. There was a smart tv in the flat. But couldn't use netflix or youtube cuase it wouldn't load. It was not a major issue. Our phones worked well. Also there was only one mirror in the bathroom. This are really all minor things. The flat is great!

We paid less than half what other people were paying at hotels. The apartment was a bit small but I expected it. Very clean. Bed was better than some but not the best. Comfortable. On a side street so it was quiet. Only a short block downhill to the Crystal Palace and gardens. A grocery store next door and a Cafe next to it. We ate there every morning.

The view from our side was looking out on more apartments.

Absolutely loved the room, it was like a studio with a kitchen and a dining table. Very clean. Alex welcomed us and was so helpful and very happy. Location is amazing. Lots of access to public transport directly from the station. A beautiful park with peacocks and cockrols a 5 minute walk away. Powerful shower. Perfect stay.

I just had an issue with the mattress as it was very hard, but I think this is more of a preference thing.

Simple, straightforward accommodations in a good location. Staff were excellent about communicating to coordinate transfer of keys upon my arrival. Clean comfortable room in excellent condition. Had more facilities (for example, kitchen) that I didn't need, but was nice to have access to.

It is an additional step to coordinate check-in and transfer of keys with someone not located on site, but I thought they did an excellent job to make this as streamlined and straightforward as possible. No issues at all with my staff, pleasant and consistent with my expectations.

Communication was good and check in went as arranged. Discovered how well located the area is for buses to the city centre and that the open top tour buses stop at the bottom of the street, which was a bonus. Situated in a quiet area, so no problem sleeping and there was air conditioning

Maybe the comfort of the mattress and the bed linen itself, which seemed like double bed size on a king size bed.