The best was the location. Food availability around the area is excellent Staff was great, cordial, helpful, and kind Eating lunch downstairs at "La Bodeguita de Manolo"

Parking as a guest of the hotel was very expensive in my opinion. The food at the hotel was not good I have stayed here before (3 times) and the rooms I had before were good. This time I had a 2nd floor and the balcony door was unlocked and hard to secure so I had to ask for help. Did not feel totally safe.

The staff was amazing! S/O to Francisco, Nicole, Christian, Florida, and the bar crew upstairs on the top floor. They were sooo nice and made sure we had everything we needed. Outstanding morning staff and night bar crew!

I was stuck due to Hurricane Fiona and the price gouging was ridiculous. I ended up switching hotel bc they were not willing to work with my crew. They actually took this opportunity to get as much out of us as possible which was very sad bc I loved this hotel. Because of this, I will never return to this hotel. The fact that the people were not their main concern was disgusting. I blame this decision on management. Never again will I stay here. I am very happy with my new choice of hotel and will continue to stay here until I can get home.

Location was good. Pool was nice. Everything looked updated. Staff was nice. Rooftop restaurant was good.

Room wasn’t all the way clean, especially the bathroom. We never got clean sheets.

My friends and I had an amazing time at AC Hotel! Our room was clean with a beautiful layout. I love the convenience of having a refrigerator in the room with a microwave right on our floor. I’m happy we opted for the continental breakfast included in our stay being that it was $21+ per person. Breakfast was great and so was the food on the lunch/dinner menu. The food prices were very decently priced. The pool area was beautiful and the beach was within walking distance. And speaking of distance, everything that we needed was in walking distance and we loved that! We were very highly appreciative that we were able to check in early as well! AC Hotel was truly beautiful and we would definitely stay here again!

The only complaint we had was poor housekeeping! We left to get breakfast and hang poolside for hours just to come back to our room around 4pm just to find out that it still wasn’t cleaned! We had to request towels and the garbage be taken out…and the same issue happened the following day as well.

modern design, clean, comfortable and good amenities

limited seating at the pool area

The first thing I noticed upon arrival was the cleanliness of the hotel, which was very comforting. The staff greets you upon arrival, and even offered water while we waited to check in. Friendly staff & always available. Location was perfect!

Although I enjoyed my stay our room TV randomly would shut off, as well as our refrigerator not being as cold as we thought it should have been. The refrigerator temp was pretty warm most times rather than cold, even though we tried adjusting the temperature many times.

love the staff n the amenities!

I hated the smell when entering the hotel, I had to hold my nose otherwise I would be so nauseous

convenience

my room had some water leaking from ceiling but management helped out moving my room

The facility is quite nice and the rooftop pool lovely. Room and beds were clean and comfy and all that was expected.

The cost...paying a resort fee I feel is a little ridiculous when the rooms are quite expensive. It's not like you're at a full resort with multiple pools, swim up bar etc. So I felt it was priced a bit high for what it is.

The staff was nice and very helpful with everything I needed. The location is excellent just minutes away from the beach and close proximity to everything going on in the City of San Juan. I love that the hotel had complimentary bikes for use to ride around the city.