The staff: friendly and always helpful. The lobby: nice music, bar, best wine we ever had, fire place, board games and books. The room: jacuzzi and sauna in the St. Moritz room. Molton Brown soaps, shampoos, lotions. The outside restaurant: good food, music, swings and fresh air.

Overall, it didn't seem like 5 star hotel, maybe it was 10 years ago. Rooms could be updated. Carpets were stained. Balcony in St. Moritz room was filthy, outside table was dirty and sticky, you could see it wasn't cleaned in MONTHS. There were old soda cans underneath the boards of the balcony. The light sensor wasn't working on the stairway to the bathroom inside the room. There was NO light on the stairway outside the leading to the room. Staff had to use phone flashlight to guide us to it. We had to ask for the wifi password, although in the booklet we found in the room it said that no password was needed. It could of been written somewhere.

Nice location, comfy rooms, I will give 4 stars and not 3, but because the Restaurant is closed for some reasons the Hotel is rated accordingly.

I was asking for another cup of coffee soon after the breakfast time ended and the lady who was cleaning around the breakfast room was not so kind to push a button although the automatic coffee machine was ON and in proximity. As long as you have no other options around to get any drink of any kind and must walk for 30 minutes to find a coffee shop I was disturbed about her little gesture and lack of respect or initiative. Otherwise a pleasant stay, a really nice place in the middle of nature.

Nice location, very friendly staff, always greeting us with a smile and willing to help up in any way, excellent breakfast, nice rooms, great Spa area included in our apartament with the jacuzzi tub and the sauna. We appreciated the stairs in the apartament because they didn’t make any noise. Also, the room was ready very fast upon our arrival.

Some minor changes to the rooms, some carpets were stained, and the cleaning staff had unusual hours to clean the room ( 1pm-3pm) which were hours when our 3y old had his nap.

The room was very clean, the mattress comfortable, cosmetic products of very good quality.

The location of the hotel and the surroundings are not impressive, the breakfast is not very varied, the room 302 where I was accommodated had faulty camouflage, and the door to the balcony did not have the possibility of blackout, during the night the vege lights from the balcony lit up.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and restaurant staff, lovely and great impression of hotel. Everything about the hotel was great.It was clean, stylish, roomy with excellent service in where we had breakfast and dinner.Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and very comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future

The carpet needs to be replaced and the tap water was leaking.

The staff was very kind and helpful, very responsive to everything we needed.

The fact that the hotel is quite remotely located and didn't have a restaurant anymore is a massive downside. Breakfast was decent, but definitely not what it used to be. Price wise, well...we've stayed in the SPA Apartment Aspen, which is top rated, and I wasn't too impressed. Overall, not a good value for money.

Staff is very friendly. Good location with private parking. Rooms are clean and more or less comfortable. Not sure if it’s due to top floor or it actually had a good soundproofing as we did sleep well and heard nothing from outside or neighbours. Hotel is located quite high and if you take room with view to the city - you will definitely enjoy your evening on the balcony.

A little worn off rooms and poorly mantained: scratches, multiple staines, bathroom vanities to be looked after. Sometimes, the hotel shows as if the owner just looks for self-benefits on the short run. But the staff just compensates for all of that, putting all their effort and hearts towards welcoming all guests.

Sligjtly dated rooms, the gloomy looks of the restaurant (unsafe electrical wiring, hazardous steps having the same dark colour). Needs refreshing for a 5 star hotel. No fitness room.

The closeness to nature, the cool rooms, the staff that puts in extra effort at every turn, making you feel special. Food is fantastic, we felt no need to try other restaurants nearby. The Sri Lankan massage was really good. The hotel helped us with a lot, private tour of peles Castle for a good price, advice for hiking etc. The manager (Valentin) made us feel super welcome. This is a hotel we can imagine returning to again as a destination of itself. Can only imagine how cool it would be there in winter!

We had a minor inconvenience with our room that couldn't be fixed quickly. We were compensated by being upgraded to their biggest 3 floor suite with jacuzzi and sauna

Very nice place, the hotel is cozy and kept the standards over the years. Nice location, very quiet and remote from all the noise and hustle.

The only bad thing is Forest restaurant that is not any more at the level that used to be. Improvised location with bad look and feel (kitsch feeling), understaffed (no chef any more). In the first two evening we waited more than 1 hour for food to arrive.