Surrounded by beautiful walks, handy little supermarket 2 minutes away, plus petrol and car wash if needed.an excellent adjoining restaurant, with warm attentive staff.large car park directly outside hotel

Would like to see bedroom furniture brought back to original state from previous years, a simple rectangle frame with plenty of clothes hanging space plus shelves, I would include the same in accessible rooms, and remind everyone that, invalids are not midgets.

The rooms and the cleanliness and comfy bed and blackout curtains.

The fire alarm went off throughout the night about 1 am. Disturbed sleep. No apology offered at check out. Just a stern face from a staff member cos we brought key back 4 mins later than 11 am. Remember we are your customers and you need to stop chatting about your chores and look up n engage in your customers and say sorry about last night n ask how was our stay n be interested more in our satisfaction rather than how quick you can crack on with the things to do. Rather deflating not to be spoken too, ignored other than what’s your room number and not valued.

The reception desk check in staff really made our stay. She was very friendly, helpful, personable, humourous and an asset to your business. We had accidentally book another type of room and the check in desk person changed our rooms (for better) and made sure all 3 rooms were next to each other. I would come back again just for the positive vibes from the staff. The breakfast was good value for money and again it's the staff that make all the difference.

Smell in the rooms (we had 3), probably from the drainage, nothing too odourous..., but noticeable, otherwise the rooms were perfect.

The reception staff were really friendly. The pub atmosphere was good. Reasonable priced drinks. Beds are comfy and loved the shower

The bathroom cleanliness was the let down. We had a toilet that i think needed a bit of bleach down it as there were dark brown stains in the toilet, there were dirty marks on the wall in the bathroom and also no soapin the dispenser!! The room was very hot, but thank godness for the fan! There was also a hole on the wall where the thermostat was. There is a real sewage smell outside as well:( But all in all a good stay, i just think these things need addressing. We would stay again.

Staff were very welcoming and had accommodated my request for a travel cot. The room was spacious and had everything you could need. Room was very clean, but the bathroom is a bit tired and run down. You could hear a live singer coming from somewhere nearby but this ended by 11pm so was not a problem. Lovely location, with great views of the boats and swans etc. We used the adjoining restaurant for evening meal and breakfast. The staff were great, and really helpful. Though if you want to use the wacky warehouse I'd suggest you book in advance, as it was a rainy day and it was fully booked so we couldn't use it.

Bathroom was a bit run down, could do with a refresh.

First time staying and was surprised how nice the location was I had a room overlooking the river which was lovely, the room was a good size, the staff are absolutely amazing so friendly polite and caring, the breakfast was ok the vegetarian selection is not as good sad I thought no sausages out or told you could have them despite it being on the menu, but you could have continental and a fry up or just one of the other it got really busy with people from the Aquadrome and got quite loud which wasn’t pleasant but not the staffs fault, I really enjoyed my stay here

The bed wasn’t for me comfy, was quite hard also the toilet could of been cleaner.

As a disabled person with mobility problems It was so easy to navigate my room was at ground level by close to reception, the room was wide enough for my rollator and it was lovely to be so close to the water. Access to the restaurant/pub was all on one level too. Opted for the carvery which was really good and staff assisted me to get my food back to the table. Slept really well and breakfast was plentiful with some really great music being played in the background. Sat outside and watched the birds including a tern flying really close to me. I will definitely stay again when I’m in the area,truly accessible.

The only gripe is that there is a ridge on the entrance to reception from the car park which is difficult for anyone moving with wheels, this should be easily remedied.

Every member of staff was super friendly and customer service was great. Special shout out to Alisha who went out of her way to help me get contact lenses which I had travelled from.scotland with out. She didn't have to help me but without hesitation she helped me solve the problem and my lenses had been collected were there on arrival - this made my weekend!

Our dinner wasn't hot so had to send back and get again but service to do this was great. And there was a power cut in our room on arrival but again customer service was quick and efficient to short this for us

Fantastic location and property

After first night notice in bathroom stated that if towel was left on floor some one would b change them for new ones, this didn’t happen so we had no clean towel s for the second night The free tea n coffee was finished on the first night and same again no one replenished them so n drinks fir the second night Bathroom was clean except for mold around bottom of shower and the fan never worked so after showering the steam was overwhelming and the bathroom was misted up even in the morning when we left for our day out

Lovely staff member who was very welcoming and explained everything needed and offered to book the table for our evening meal. The pub and bar staff were welcoming and helpful and the food was delicious, especially the carvery. The room was clean and spacious, and we were put towards the end of the corridor, which was a much quieter area, so that was nice too.

Slight musty smell on arrival, but we opened the windows, and it was gone within a small amount of time. Only 1 large towel in the bathroom and not another in the room, but let the staff know, and they couldn't have been more apologetic.