The parking isn’t exactly safe. There’s a few spots at the back, across the street and then another down the block from there. The area is known to have a lot of bums walking around. A couple of people bashed car’s windows that were parked in the bigger holiday express parking lot and side street. It’s down the block and kinda looks like off road parking. It’s not very secure. It’s too out in the open for travelers. Maybe if the parking can be gated (and not cheap gate either) with visible cameras, the people would hesitate to break windows and steal.

I didn’t like leaving my favorite computer mouse behind in the room. Sucked.

The location was perfect for what we needed. The moms and the kids went to the Dr. Suisse and the other museums, the men went to the casino and watched the football game. And we could walk to both. The rooms were large and comfortable! It was nice not being cramped in a room. Asked for a crib, it came within minutes. The best part of our service was Jessica, the staff member who checked us in. As the guys were not back yet from the casino, I wanted to check us in but could not because the rooms were in the men's names. This made me a little on the frustrated side, however, she explained the policy and even though she could tell I was not happy at first, she continued to be professional and stayed in a positive mood. There was no way you could be upset with Jessica, she was amazing. Jessica was also great with the kids while we were waiting in the lobby for the guys to get there. Breakfast was also a plus. The breakfast was good and fresh.

That only the person whose name was on the booking could check in. What if that person was unable to go but everyone else in the party could go? I would like to see the option for an alternative person to check in. For instance, when renting a car, you have a main driver, then you have an additional person you can put as a second driver. You should give guest the option when booking, to choose two (2) people who can check in.

Huge room. Great breakfast!

The receptionist who my sister approached to check-in was sooooo rude! I asked my sister to check in since I was the driver and I have my baby with me. When she returned to car and asked me to check in since she's unable to. I went in, and this lady threw the paper on the table of the other receptionist and said that the other lady came in and unable to give the information, in a mad tone and not even looking at me. She went to sat down and while assisting other guest, she was saying that while the other receptionist was away, she was so busy. Being busy is not a good reason to treat my sister and I that way! It was not our fault that she's the only one assisting the guests before us!

the staff were all very friendly. The king bed was pillowy soft like a cloud, very comfortable for us, actually it was awesome! The bathroom was very clean and all the towels were pleasantly soft. the room in general was very nice which was very appreciative.

We did not like the walk up the street from the parking lot not being familiar with the neighborhood. The only thing that was frustrating was working the tv remote using the cable service you use. Each station had to load before searching for something we wanted to watch. (was not a game changer)

Location is good, close to the bus station and in a walking distance from South Station. Beds are big and very comfortable. Reception staff are friendly and helpful. Breakfast is moderate, not much choice and the same everyday. Coffee and tea corner is open 24/7 and free of charge. Laundry is available for small price, very convenient. Shower gel and shampoo are available in big bottles with daily refill.

Breakfast variety can be improved a bit, e.g. add some fresh vegetables.

Location is actually like the reviews, really close to a lot... especially with what we had to get sorted out while there. The room was surprisingly pretty good. the beds were great. Bonus was the free breakfast which they class as continental yet you had the choice of omelettes, sausages, pancakes and more. My son and I were well looked after by the staff there...Really appreciate our time there...thank you 🙏

There wasn't much to choose from for snacks, but this didn't have any impact on our experience. This is purely a suggestion.

Very good location. The Basketball Hall of Fame is within walking distance and the hotel is located very close to the highway.

Our room as not ready when we arrived, We had to wait for housekeeping to have our room cleaned and ready for or use. However, Jess at the front desk was extremely apologetic and made the best of a troubling situation.

My room was larger than I had expected, with four Windows, a large desk, and plenty of room for luggage. The room was soundproof, the street was quiet, and I slept well. In addition, the hotel has a public laundry room, you can buy laundry powder at the front desk. by the way: Breakfast is simple but enough. I give it a 10 because this hotel totally lives up to its price and even goes above and beyond.

Friendly staff. Big room with comfortable beds. It was a good location for our visit to the basketball hall of fame.

The parkinglot didn't feel safe at all. You can hear everything that happens in the hallway when you are in your room. We were unfortunate to have some people walking up and down the hallway in the middle of the night which woke us up a couple of times. You could also clearly hear all the noise from the traffic outside.

The hotel is updated. Everything seemed new. The TV was bigger than the hotels I usually stay in. They had dispensers by the sink and in the shower with shampoo, conditioner, etc. The breakfast had many options that included sausage and omelets. They had black-out shades which kept the light out. The room was good-sized. There was a fridge and microwave. They had a Keurig for coffee in the room. It was not loud. It was walking distance to where we needed to go in downtown Springfield. The staff was friendly. The mattress was not the best I have slept on, but it was comfortable and I slept well.

Nothing.