A stunning hotel in beautiful grounds. All the staff were so friendly and the service was exceptional. We actually decided to stay an extra night and though our room wasn't available for an extra night we got another one and they made sure we didn't have to wait long between checking out of the original room to the new one. The new one was completely different from the previous one but was absolutely stunning. The hotel have spared no money in the luxurious decoration and furniture in the bedrooms and throughout the hotel. We will definitely stay here again and next time my husband will make use of the golf course which is lovely.

The building itself had recently undergone a major renovation, so everything was new. A beautiful victorian manor, the renovations have maintained the charm of the place while providing modern amenities. Very well done. The staff were great - extremely polite and helpful, we lost our luggage en-route and the staff helped us to recover it. I think they went the extra mile. Breakfast (full English) was cooked to order and very tasty - proper bacon and sausage, also very good selection of bread, spreads etc. The dining room and bar areas very well designed, retaining the We also went for a walk around the grounds, over a bridge and down the river, about 1 hours walk - very nice, everything well maintained. Also the location was excellent - rural but only 25 mins drive to York centre.

There was nothing we didn't like. The gym/spa facilities were undergoing renovation, but it did not impact our stay as we did not intend to use them. Also this was made clear when we booked.

All staff were so friendly, every single member of staff we came across directly or indirectly spoke to us. The setting is stunning and the building is beautiful. Having visited the area multiple times as I was pleased to finally stay at the Manor and at such a fantastic room rate. The interior oozes style and comfort. You can tell the property has had massive investment.

For the price I paid I can’t complain, but if I’d paid the full rack rate (nearly 2.5 times what I paid), then I’d expect a fridge in my room and a shelf/rack in the shower for toiletries. Sadly toiletries had to go on the shower floor.

The room was absolutely amazing. We stayed in the junior suite which was much bigger than expected. The bed was huge and so comfy, the bathroom was beautiful with Molten Brown products, bath robes and slippers and there was even a full sized Christmas tree in the room! It was far beyond what I expected it to be and great value for money. I've stayed in hotel rooms a third of the size that cost much more. The staff were lovely and the breakfast was really nice too. The setting was lovely and so peaceful. I would recommend a stay here to anybody and will definitely be returning again at some point.

There was nothing that I didn't like. It was a perfect stay.

Stunning location and building with lovely grounds. Room (junior suite) was absolutely lovely and bathroom out of this world. Fridge in room and coffee pod machine a bonus and room service food and drink excellent. Bed very comfy, staff very friendly etc Hard to find a fault. Highly recommend

Only minor quibble is that i find £10 tray supplement for each room service food orders a little excessive. So if, like me, you want dinner and brekkie to your room then you’ll pay £20 just so someone takes it in a lift and knocks on your door. Bit steep i think. £5 is reasonable.

We stayed at the bunkers building - newly fitted accommodation. Very clean and modern. We liked the sports bar in the building. Breakfast in main restaurant was also good.

Felt that the hotel has big ambitions but its attention to details does not yet match for the ambition - for example bathrooms are newly fitted but the shower cubicle door opening outwards hasn’t allowed for sufficient vertical space for the bath matt to be placed outside; Sports bar menus is very geared towards male golfers perhaps with burgers and pizzas only, not even one salad choice on the menu was a surprise.

The room we stayed in was really nice, apart from the fact it had an issue with wasps somehow accessing the room ie 6 wasps! The service in the elements restaurant was excellent thanks to our waiter Louis.

Unfortunately there was a wedding taking place on the Thursday when we arrived. Our room was situated directly above the room where the wedding breakfast was being held and the noise from the live band playing was deafening. The receptionist who we reported this to was less than helpful. After pushing for information about how long this noise would last we were told 45 minutes as the wedding group were moving to another room. It would have been more helpful had we been warned about the band playing beforehand and told not to worry as it would only be for a limited time which we would have accepted. More customer service training required here!

Exceptionally clean, warm cosy atmosphere. Room was comfortable and staff were brilliant. Very friendly and helpful. Bar and restaurant were lovely and would happily stay again.

Spa undergoing refurbishment which we knew but it does mean work vehicles were driving around the site. Left car in space away from others but it looks like work was carried out near it as was covered in muck, dust and debris in the morning. Took the shine off the stay but reported to staff who came and checked car and were very nice. Had to clean car though on way home which was a pain.

This hotel is surrounded by beautiful parkland, the old Manor House has been sensitively extended and renovated. The room had views over the grounds was modern, clean and bright. There was a large bed which was comfortable. The bathroom, with walk-in shower, had everything we needed including big fluffy towels, dressing gowns, slippers, and an array of products, it was really nicely finished. The restaurant food was very good, food was also available in the bars. Overall the decor and maintenance throughout the hotel was very good. There was some construction work underway outside to upgrade the spa and pool area, it didn’t negatively impact our stay. We will return.

Building and grounds fabulous. Staff on reception and Bunker restaurant very good indeed. Rooms clean and beds very comfortable indeed.

Breakfast, a disappointing time . Spoiled what could and should have been a great one night stay . Tide mark in cup, asked for clean cup .Staff member went in back room but brought the same cup back unless they all have tide marks in them. While getting hot buffet informed another member of staff that there were no scrambled or fried eggs available, other members of public said the same . 25 mins later the scrambled eggs finally got refilled. These little things make all the difference to our stay . It took the shine off a lovely stay