This was our 2nd time in the hotel. Last year we stayed here also in the first half of December and liked it, that’s why we decided to stay again. This time was much better though. If I could give more than 10, I would, because the staff and the organization of the hotel this year really went beyond our expectations. I could say many things about the good and quiet location, still with many good restaurants and good beaches around to go, about the good price, about the comfort, about the flats having all the things you may need, about being possible to check in a little bit earlier if they have the room already empty and clean, but this time I would like to talk about the care they spread out to the customers. During our stay (one week) we received 2 calls from them, asking if everything was good and if we needed something one email with information about their numbers, time of closure of the pool, how to use the deposit box inside of the room, how to have access to the gym etc, and got also contacted by them via WhatsApp (you can opt out from this contact if you want). Apart from that, we needed to leave our luggage after checking out, because the checkout is at 10am and our flight was only in the evening, but we didn’t have any problem with that and they even offer showers/bathrooms for people who are already checked out to take a shower before they leave. We spent the whole day at the beach, came back to take our luggage, took a shower with their shower gel, towels, body lotion etc, and left more than happy with all the experience we had there. Thank you, guys for everything. We will definitely come back.

All of the staff members were super friendly and keen to help with anything. The hotel is well located and the apartment had everything needed for cooking etc. The balconies were super nice, equipped with sunbeds, chairs and a table, especially when staying with a young child so there was no need to always visit the pools.

The floors were a bit dirty and the cleaning of the apartment overall could be improved. Other parts of the hotel were very clean though. The swimming pools were freezing could but understandable since our visit was in December.

The location was great!! A short stroll down to beach . We had a two bedroom apartment In A block for 5 people which had two bedrooms and a,sofá bed very spacious. Kitchen had dishwasher cooker fridge freezer and every cooking untensil you could need. Two bath rooms one was a onsuite a Large balcony with sea view which had two sun loungers which I loved Lots of nice restaurants in walking distance. I highly recommended these apartments very clean I Will definitely be going back next year ..

I liked the location and the friendliness of the staff .

I wasn't happy that for the week I was there they only gave me clean towels twice . And it was impossible to get a bed at the pools . There isn't enough sunbeds for the amount of guests . You had to try book a bed 24 hours in advance which meant you had to be there at around 8.30 to get inline . I was on my holidays I don't want to be up that early . But if you didn't you could not get a sunbed. This is the only reason I won't be going back to the sunset bay club

Spotless Apartments equipped with everything and very spacious, Helpful Front Of House Staff and Cleaners, supermarkets and a range of places to eat drink or relax

Booking sunloungers was no problem for us as we did the day b4 as asked, we were lucky it was quite but the top pool lifeguard gave our beds to other people one morning and afternoon and refused to ask them to move we were on time and specifically booked those one it was irritating he was quite rude but that was the only complaint we stayed down at the ground pool lifeguard was much more friendly and fair your bed you booked was yours every other day.

Great location albeit a bit hilly. Very friendly staff spotless apartment well fitted out. Super facilities. Will definitely be back.

Absolutely nothing

I have stayed here before and it didn't disappoint on my second visit. Highly recommend the Splash Bar for drinks, food and plenty of entertainment from the staff. This is what draws me back to this place The location is amazing! Two minute walk to the town, five minute walk to the beach. Ten minute taxi to Las Americas. Couldn't ask for a better location When stayed before had 1 bed apt and the balcony and living space was huge. This time had a 2 bed and the balcony was tiny and the living areas appeared smaller. Did it matter? Not really. Would have appreciated a bigger balcony but didn't ruin the holiday. The bottom pool was freezing lol. The top pool apparently is warmer but very hard to get booked in up there so we gave up and just spent time on the bottom pool

The bottom pool could have been warmer!!

Friendly staff and other holiday makers. Good facilities

Floor in the room wasn't clean before we got there so had black feet and our baby was crawling around. The cleaners did eventually clean the floor and terrace.

Great location, close to the beach shops and Siam park only a short bus ride away. Staff were very friendly and accommodating. Apartment was sprayed after we notified them of cockroach problem.

Didn't like having to book the pool and if I did book I could only book for either the morning or afternoon. Our accommodation was on the bottom floor so we had a problem with cockroaches in the apartment.

location was good for the resort if on a little bit of an incline. The room was great, clean well stocked, the water filter was a great benefit. Air-con and tv’s in lounge and bedrooms, great water pressure although the small shower was rather small, think banging your elbows whilst washing 😆 check in staff were extremely informative

we had a sunset view terrace at the “bottom” of the resort which was lovely except that it faced the cobblestone road which was rather noisy with constant traffic plus faced a cocktail bar that was playing loud music till 1am EVERY night. It didn’t ruin or holiday but meant we couldn’t enjoy the views as we should have done 😞 get a room away from the road 🤨 Odd rule about only being able to use the pool in the morning or afternoons could be a sticking point for sun worshipers