The hotel is superb. The staff were excellent and friendly (reception, bar, restaurant and housekeeping). On our first night, we arrived late and they offered to include lunch on the last day as part of our full-board package as we’d missed the first meal, a great start. The rooms were slick and modern with a power shower and comfy beds. Bright and functional room plus a free beer in the fridge. The patio doors wouldn’t lock, I reported it to reception and they fixed it within an hour - at 8 in the evening, brilliant! The rest of our stay was a joy, great breakfast selection, lovely lunch and dinner selection with a live cooking station doing 4 varieties of meat and fish each meal. Plenty of fresh fruit and veg at every meal, all the toppings you’d need. Pool was excellent. Always able to get a sunlounger. Pool towels could be rented from reception for 2E (plus deposit) and borrowed until departure, even tho we left after checkout time. Best of all was the superb friendly service throughout our stay, including on the last day when we were given access to a spare shower room and bag storage area, secured with key and CCTV. I would definitely return, we loved it here.

Hotel would benefit from a pizza oven to make Italian-style based, the pizza wasn’t very good or authentic. Food labelling should be improved (unclear if meat or fish dishes, even at live station). Soya or oat milk at the bar with coffee would be good. These are all minor points.

Good sized room.. The view wasn't good. To have a pool view was extra. If you book directly with tne hotel you get a nicer view and free safe. Bed comfy brilliant shower and lovely bathroom. Cleaning daily, however, very basic . The staff were all very friendly Special mention to reception.staff Caroline and Lewis they are so helpful and friendly. We were checked in early and swiftly. Pool area is beautiful . Well-maintained and very spacious. No sunbed shortages. I would definitely recommend San Fermin.

I'm quite fussy about room cleaning . It was clean on arrival, but I would've expected the bathroom to be cleaned fully during an 8 night stay.

The customer service was incredible. The staff really went above and beyond. Very friendly, yet very professional. Great sense of humour - we could have a laugh and a joke with them all. Our connecting flight was cancelled and therefore we couldn't arrive until the morning after our booking- I was panicking and persistently messaging the hotel to make sure that they didn't give our room away, and they were very patient, and, very calming and assured me all would be fine. They took into consideration my requests for a high level, quiet room, due to my husband being unwell with cancer, and our room was fabulous, floor 8 even with a beautiful relaxing view. The food was great - plenty of choice, and good opening hours. The bar area by the pool is great, and the staff there absolutely fantastic too, as were the main reception staff. There is a snack van for lunch during the day which is great. Plenty of sunbeds, no need to rush down at 6am, there are an abundance of sunbeds with umbrellas for those that require shade. The fresh water pool is lovely and refreshing to dip in and out when you're too hot, and a fantastic size and depth for those who wish to swim laps for exercise. I noticed the gym, which looked fab, but I didn't go in. We had some issues with my husband's health when we were there, and there evening receptionist gentelman was super helpful - calling us a taxi to take us to a local walk in clinic, explaining to the taxi driver where he should take us, which was very helpful during a worrying time. The hotel is in a great area - there are convenience stores in walking distance, a short walk down to the main road for all the bars and shops, and a short walk to the marina. We would definitely stay again.

I personally had a room service attendant issue, but I will take this up separately with the hotel - it didn't detract from the stay.

On my last night at the hotel, I asked a receptionist for a pen and notepad. The lady apologised for not being able to find it immediately. Within two hours upon return from town, she signalled me and gave me a brand new notepad and a branded pen. This little example indicates just how committed the staff were at the hotel throughout my stay. The cleaners were attentive to my needs; they changed the sheets and towels each time I asked without question, in addition to the regular rota. Any extra work was done without delay. The room was spotless and spacious. Air con excellent. Large balcony. Quiet and well designed. The food was fabulous. At dinner, I frequently enjoyed the extra perks like show cooking. I recommend the Galinetta - Rose Fish, yum! The clientele was civilised, and though I only sat at the pool twice - I do prefer the sea - it was nice with plenty of sun beds. The hotel was located atop of a hill and to me that did not pose a problem as I love walking, plus it was away from the busy traffic near the beach. If I am to return to Benalmadena, I will certainly stay at THB San Fermin.

Excellent breakfast, especially the order-made omelets! This could easily be a 4 star hotel. Pool area was nice, always available sunbeds. Great parking place availability and good location. Clean rooms. Polite staff, especially at the pool bar and cleaners.

Sometimes noice from the corridor can be heard to the room, but other visitors were quiet, so no worries about that (mainly adults/couples in the hotel). Key to the safety box (in the room) and pool towels needed to be "rented" from reception - this could have been told immediately, so there wouldn't be a need to go back and forth many times. Also the need for cash to get those. Would be even nicer to get (e.g. for extra price) fresh orange juice in the breakfast.

lovely property nice bright rooms we had a balcony to sit out on at night an have a drink which we liked

our balcony there was a hot air fan I presumed for air con, which made it unbearable to sit out when it was on. accommodation or cleaning staff knocked on the door very loudly one morning asking to clean while we were fast asleep we found this quiet annoying

Hotel was better than I expected. Location was not too bad. Breakfast and dinner was also superb, really nice food selection. Lovely staff super helpful. I liked the grass area beside pool for sunbathing. Only stayed for a few days so overall I was happy with my choice

I was surprised they didn’t have iron, unless it was a misunderstanding. Found some mold in the shower I was surprised with that as it can be easily cleanable Hotel doesn’t have big parking but has paid parking 10€ per day beside, so you don’t really have any other option as stay there as whole area is very tight on parking, on high season basically impossible to find a spot.

The staff are very friendly are their hospitality is top tier - it feels like you are in a 4star resort but for a more affordable value. Maria (reception) and Cruz (restaurant) are absolute stars and made my stay even better! The food both breakfast and dinner was very varied and of good quality which makes it good value for half board. Also for those who want to keep active and fit while on holidays, it has a lovely gym with aircon and of you are as lucky as me you’ll have it all by yourself when training!

Sometimes there was issues with the room cards de-activating as the chip would get blocked when in contact with your mobile phone. receptionists were quick to resolve though

I loved the setup of the room ,the bathroom and the shower was exceptional. The TV channels was a good variety .Maria at the reception was amazing and offered great service, and was very helpful, professional and very welcoming. Well done and thank you .Breakfast had a great variety ( for my taste buds ), coffee machines making great coffee and three machines were enough to supply coffee for everyone and no queues at all .10 out of 10 for me .I liked the swimming pool and the two pool tables ,which was a nice touch from the hotel .And lastly ,the parking was free which was an added bonus

Perhaps supply of milk sachets would be nice or long life milk to go with the coffee.

The room and balcony were beautiful and clean The food in the buffet was tasty and lots of choice The pool area was really lovely no shortage of beds and the food truck was efficient and well priced I really liked the vibe in the hotel, it was relaxed and a mix of young and old. It was very good value for money for the quality of stay we had.

I wished the food truck stayed open a little longer it closed at 5 or sometimes a little earlier I don’t know how often the pool was cleaned and sometimes the area around the pool was a little dirty