The first male receptionist was fantastic and gave us good information. He also fixed the bed when we told him it was broken. There was a lift to get our bags up without struggling up the stairs. The room was okay with an open window to catch the breeze. The bathroom was small but functional with a good hot water service. The location was great, close to the Guggenheim and about 30 minutes from the old town. The community area was pleasant with a kettle and fridge to store food.

The bunk bed near the window, where I like to sleep, was difficult to access as the ladder was right against the wall. I had to get a foothold on the heater then hoist up. Sometimes the mattress slid and I nearly fell off. The bed had slats which were broken when we arrived. The receptionist organised repairs immediately which was good. On a hot day the room could be stuffy as no fan.

A lot of people have given bad reviews saying the hostel wasn't clean, but that is not true at all. Security was great and I had no problem with the security card getting in and out. The atmosphere was grand and I made friends easily with some guys who are a bit more long term. The girls on the desk were very helpful and friendly too. This is a good hostel in a good location near the Metro. It was a bit hard to find because Google maps printed a misleading picture, but it was all right in the end.

The only downside for me was that you couldn't cook. There's only a microwave.

Was clean, friendly staff, a kitchen to sit and relax and have a tea.easy check in and out.

My mattress wasn't comfortable but are not all the same with springs. Was a bit difficult to find, google maps has wrong location, it's in between streets not on the main street.

Its located at a walkable distance from the metro station, and the bus station is just about 100m. The checkin process was easy, as u can self check-in using the ATM outside the facility. The bed was cofy, clean and they also give u free towel (unlike other hostels in EU) :p

n.a

We were looking for a cheap room for our stay in Bilbao, and this one fitted the bill perfectly. Check in was efficiently accomplished, it was nice to have the ensuite bathroom, and our room was spacious and comfortable. The street below was quiet when it mattered. We also liked having the kitchen and small common area. The location was near the centre of Bilbao, and suited us well.

The only thing that made it a little inconvenient for us was the 4.30pm check in time. However, the management was happy for us to leave our bags there when we arrived earlier.

The room was better than we expected for the price we paid. We were a group of friends staying in Bilbao during its traditonal festivities, so we only used the place to sleep and take showers. It also had a common room with some tables, sofas and a fridge.

The location is not the best, a little far from the center, but nothing the subway can't solve. Also the cleaning of the room didn't include making the beds, which would have been a good detail.

The hostel owner (i think he is ;D) is very exceptional friendly and a very heartful person. He is very welcoming and always eager to help out the best way he can. The hostel itself is pretty, nicely realized and comes with a very good price-performance ratio compared to other hostels around. My sister and me definetely recommend it and would come back again! Thank you very much:)

Very friendly and helpful staff! Felt welcome immediately and they went out of the way to help me with a request outside of their normal service.

The walls are very thin and sound travels easily - bring earplugs if you are a light sleeper!

Great place, near the public transport stop, from where there are direct bus to both the airport, Getxo Beach and Gaztelugatxe rocks too. The city centre is within reach of a short walk. Tea and coffee available 24/7, big towel and toiletries included in the price.

Great location in Bilbao. Yes, it's budget and the reception area would make you wonder about the rooms. But our room was excellent. Clean, comfortable and the bathroom was immaculate, even stocked with soap, shower gel and shampoo. This was the same price as its pitching tents in a campsite, so no complaints at all. Exceeded our expectations.