When you arrive the reception is very kind, welcoming and helpful with any questions you may have. There are showers and bathrooms with hairdryers if the bathroom in your room is occupied.

There should be more strict rules about making noise by the rooms and taking out laundry in the machines right when it’s done. The doors slam loudly unless you close them slowly and the staff doesn’t monitor who is doing laundry very well. All one day I wanted to sleep in and I was awoken to a male cleaning the room in my all girls dorm which made me very uncomfortable. I understand the cleaners have to come but if it is a all girls dorm it should be girl cleaners only.

The place is situated right the center of the city, few minuted from Guggenheim museum. It is accessible to the old town and other areas of the city. Each room has its own bathroom/toilet so there is still a semblance of privacy especially if your room doesn’t have the rest of the guests yet. The receptionist is super nice and helpful, even going the extra mile in answering queries about other cities nearby.

The guest is the one who will arrange the clean bedsheet, pillow and comforter.

Location is amazing, extremely close to the Guggenheim. The neighborhood is great and very easily accessed through public transport. The hostel staff was also great and accommodated my request to store my luggage before checking in and after checking out. The hostel was also clean and provided linens, lockers, and a kitchen. The bed was also comfortable.

Their luggage storage is a room where anyone who can enter the hostel can go inside and take your things. It didn't feel particularly safe especially when the reception is left unattended. Another thing is that when I came back to take my luggage after checking out, there was nobody at the reception so I could not enter the hostel to get my bag.

All was good! Great location! Polite positive staff

There is not enough stove in the kitchen for cooking food and curtains for beds (that is, in many hostels in the world already)

The location is very nice. The hotel and room was clean.

I stayed in a 2 person couple room. There was a TV in the room but there was no remote control. There was air conditioning but no remote control. At the time of booking, it was said that breakfast could be taken with an additional 5pound. However, when I arrived I was told that this was not possible. There is construction nearby, there was a lot of construction noise at 9 am on the date of my stay. Maybe it can open but I could not open the windows of the room.

Everything was very clean with good bedding. The room had few occupants which made for a pleasant stay. The staff were friendly and helpful. It was our first visit to Bilbao and our first visit to this type of hostel and it set the bar for the rest of our trip through northern Spain. We did return on our way back.

The waitress in the adjoining bar was less than enthusiastic but maybe she was having an off day.

Clean room, comfy bed with charging port and convenient individual bathrooms in the room. Large lockers available in the room too. Luggage storage outside of checkin time and great location. Friendly staff.

Not the best communal areas so not as sociable to meet people. Rooms/beds were good, but it's just a place to stay for the night in a good location, not good for rest/relaxation in the day.

10/10 even better than most hotels I’ve been. Clean and has everything you would need.

Staff did their job and did it well however their attitude seemed a little off, maybe they were tired or less interested in this part of the job. Automated machine for self check in was not working and getting help was not so straightforward.

The location and facilities are excellent! Very near Guggenheim and airport bus stop. A 15-min walk to the old part of the city. The facilities are great - comfy beds, good private bathroom. Complete kitchen facilities for guests. They have a very good restaurant for breakfast and meals, and of course pintxos! This is the 3rd time I've stayed in the Girls Only dorm. I will surely come back. I highly recommend Poshtel.

The service was very good, the staff friendly. We rented bikes via Bike rentals which were shipped to the Poshtel, although the boxes were huge, they accepted to store them for some days before our arrival. Truly bike-friendly. And we could store the bikes inside during our stay.

The room climate in our (18P) dorm was not ideal. There was no real window, only a door to access an "garden like" air shaft