The hotel is stunningly beautiful and the entire experience was very slick. Staff were eager to help and exceptionally well trained, in particular the dinner service staff in El Jardin. Nothing was too much trouble.

Breakfast service could be improved upon. I don’t think choices and variety are adequate enough for an hotel of such excellent standing and exceptionally high pricing. I also think breakfast staff should be trained to the same standard as dinner staff - each morning either the order wasn’t quite right, or we had to ask more than once for simple things such as still water or sugar for coffee. I know this sounds picky, but really these are basics!

When service was provided, the food.

Breakfast was chaotic. We had four breakfasts, and apart from 1 breakfast - it was inconsistent, lacking management, and needed more staff or allocating staff to serve certain tables. One member of staff (who also works at the BC) was adept at passing tables with dirty plates, clients needing service, and merely collecting one coffee cup and returning it to the kitchen! The current breakfast service (of food) needs to be reviewed. A neighbouring table waited 45 minutes to feed their three children,

Was very happy with our room style & had a terrace & a beautiful view of the mountains which change with the sunset & sunrise. The super king sized bed was superbly cofortable - the quality of the sheets & the soft pillows was top class. Our meal in Rei was excellent, we had the taster menu. All the staff through out were friendly & attentive. Loved having the very tasty breakfast on the terrace in November. NO self service - a treat ! Ye gardens & terrace is quite Romantic at night covered with lanterns. Very talented quartet playing before dinner was delighful. All in all it was a great birthday experience.

The only one slight problem I had was there wasnt a convienient plug in the bedroom to charge a phone. I had to use a plug near the ground so my phone was on the floor. I mentioned this when checking out & they were appreciative of my comment.

Chic interior design, extraordinary landscaping, engaging staff, superb facilities. This is an exceptional hotel.

Music in the evenings — poor covers and a little like airport lounge music. Can’t please all tastes but this was a detractor — Spanish music, jazz or even classical would be fine if there’s a desire to cater to all demographics

The staff were exceptional and the hotel its self was stunning. I have previously stayed in the 2nd best room with the pool and this time it was a suite and I was surprised how immaculate and well appointed it was. I loved how you could smell the jasmine and the roses wherever you went.

Same Items on the menu were priced differently in their restaurants. Example a pasta dish was cheaper in Don Giovanni and the exact same dish was more at the beach club and the family pool bar

The Breakfast was excellent and very relaxing setting; we were not rushed and the Staff are so attentive. All restaurants are incredible and we have stayed at the property 4 times now. The room is spotless and well appointed; again the Staff are all highly enthusiastic and attentive yet friendly. The quality of the restaurants are one of the main reasons we return as is the standard of the Property; we also love the golf! special mention to Antonio the Wine sommelier and the reception staff.

My wife is a strict Vegan and found the options limited.

Beautiful, mature gardens and impeccable internally. Delightful staff.

Staff occasionally couldn’t provide a five star service commensurate with the prices, due probably to the hotel being quite busy, and staff sometimes had a slightly rigid approach to service, which resulted in delays in service.

Everything about this place is serene and the staff are exceptional. The beach club is immaculate and food is delicious. Unforunately I dd not try the other 3 main restaurants on my stay but the bar food was very good. Room service was too the point and extremely fast. Bathrooms clean well lit and spacious. An ultimate lap of luxury hideaway.

Unfortunately there is a need for more sockets in the rooms to recharge devices. This is is really where the hotel falls apart. It's frankly irritating not to have that at this 5 star rating. I would also suggest that the hotel changes its luggage tags from the ultra stick and impossible to remove tags to plain old cardboard and rubber band. Small things I know, but at this kind of pricing we can strive for perfection.

Probably one of the loveliest hotel stays that we’ve had for many years Amazing food,staff and incredible service Nothing was a problem Fantastic feather pillows beautiful crisp bed linens and a sumptuous bathroom made the stay complete

Can’t think of one thing !

Fantastic! Best meal of the day!

TV stations could be better. With so many British guests disappointed that there were not UK channels and Sky Sports. Would expect this is such a wonderful 5 Star hotel.