Great welcoming staff all over the property ready to help when you have the right approach... Nice decoration in common areas and rooms as well. Prime location. The ocean view bedroom is lovely 🥰 .. even though there’s no water or soft drinks in the fridge and it’s impossible to dry your clothes since there’s not such a rack. An espresso coffee machine would be much appreciated like other sister’s H10 Hotels.. I’m sure rooms facing pool and/or streets can be noisy and less intimacy.. I advise to book what fits you better €€€... The breakfast included in the rate is very good and has a lot of options yet, their coffee is very very bad and they put concentrated juice👎… Convenient store nearby so you can get what you need. Beach is lovely with white sand, and clear Mediterranean water 😊I will definitely be back and recommend to other travelers looking for a short stay. Not here for spa, sauna, pool or Gym. Parking available on site for 10€/day but is not indicated so you have to go to reception first. Rooftop has a lovely view but for the most part noisy because of drunk people.. There are plenty places to go out for dinner.

As previous comments, beds are on the hard side as well as pillows. I didn’t find rooms spotless clean.. There was hair and dust in the bathroom. If you come as couple be aware that there’s two twin beds in the room and must request a change if need it.! There are too many bad reviews but this is place is great.. Management should take action with customer service and really pay attention to what people say here.!

Right in front of the beach and great facilities.

No double sized beds, just 2 singles pushed together which kept moving.

Excellent breakfasts .. also we ate in the bar three nights out of four, one night with friends who live on the island. We live on Menorca and were in Santa Ponsa to watch our uk based grandson playing in a football competition at a stadium right across the road. The hotel was an ideal location.

We had a wrap around balcony room on the second floor which I had requested on booking. However, one of the patio doors wouldn’t lock. Despite us reporting this on two occasions and the assurance by the reception staff that the maintenance team would repair it, this never happened.

Breakfast was excellent and the staff were brilliant and really looked after me. I am Coeliac and they brought me lovely gluten free items everyday. The 2 rooms we had were excellent and very clean. We had a corner room and the balcony and sea views were brilliant. The second room was really nice with a lovely sitting area and balcony. The roof top bar and pool is just gorgeous ~ sitting there on a night watching the sunset, with a cocktail, was just perfect. The ground floor level bar area was a really nice place to have a drink and relax. Again the staff were very good. Staff were friendly and helpful, especially the staff in the restaurant. A very relaxing week. Will definitely re-book.

The only drawback is that there isn’t a lot of shade in sunbathing areas.

Great location, rooms on the small side but adequate, lateral sea view was quite good actually. Rooftop pool and area great. Lots of restaurants, shops and bars nearby.

Wifi was absolutely abysmal, we got a total internet detox on our holiday week! I don’t often comment on staff being unpolite but when we arrived, none of the three staff members at the reception managed a smile or a welcome wish. Welcome drink was strange, either cava - or a glass of water😂.

Good breakfast with plenty of choice. Good location.

Distance between lift and bedroom. No tea/coffee making facilities in room. A little noisy.

our rooms were very clean maid or room service called every day well laid out over looked the pool area excellent en-suites with rain types shower heads. Breakfast was well above par absolutely no complaints around food we even paid extra at the hotel for their evening meals a few times well worth it. Location is opposite the beach with the local town 5 -10 mins stroll away mini markets and coffee shops and quite bars close by wish we had booked for longer we will return, Roof top bar and pool again excellent.

nothing bad to say at all fantastic place

Location perfect right opposite the beach where sunbeds are 13.50eu two beds and a parasol same price no matter what time of day. Busy but not awful and not a rowdy resort. Plenty restaurants all very good particularly Las Olas and Harry’s. Main areas of hotel beautiful. Staff hard working and helpful. Spa and pool area very nice and not too much of a fight for a sun bed. Roof top pool stunning views but shame anyone allowed in- one was so drunk and potty mouthed spoiled it. Rooms on the small side and plenty people disgruntled about size and cleanliness. Bathroom nice; shower no bath. Rim of dust on bedside lamps and don’t even look at the inch of filth on AC vent. Cleaning not every day but staff always ready to bring clean towels when needed. Safe didn’t always open but maintenance prompt. No tea/ coffee facilities in room. Breakfast superb even bottles of fizz always available. Lovely time and if you have booked will enjoy. Would we return: no.

Overall, the hotel is great and stands out among others in Santa Ponsa. The location is perfect, a few meters from the beach, supermarkets, catamaran tours, numerous cafes and shops as well as bus stops (to get to/from Airport and Palma city, for example). We really enjoyed breakfasts and dinners, the food was tasty and can satisfy people with different habits. They try to make it different every day cooking something special on the stove right during the dinner. Very nice bar with the best sangria in town! Cosy rooftop lounge to enjoy beautiful sunsets with a cocktail. The staff is very helpful and nice.

WiFi didn't really work for us (maybe because of the coverage in our room facing north (the hill and McDonalds). Plates in the restaurant were not always clean which is not good especially when people start touching many in order to find a "better one". Not critical but still. Chaiselongs near the pool were almost impossible to take as they are being "booked" by the guests long before breakfast and maybe overnight by just dropping some private stuff or a towel on it. The hotel tries to control it so it's mostly the responsibility of the guests so please behave and think about others, be fair. The pool itself was a bit smaller than expected and not deep enough for the adults but cool for kids.

Good value for money hotel. Breakfast was nice, staff were efficient, pool area was quiet (no loud music). Rooftop bar and pool were a treat and the view of the beach was stunning. Reception staff were friendly and helpful and rooms were really clean.

I think the rooms are poorly maintained. My friend's room had a loud electrical buzzing noise and the air con didn't work in mine. When I complained they addressed it immediately and couldn't fix it so I had to move to a new room. However the tv didn't work in the new room. As I was explaining this to Reception another guest was complaining his safe didn't work. Possibly a co-incidence but it seemed there were a lot of problems with broken equipment!