My first impression of the hotel was very positive: the receptionist was courteous, the room was excellent, and the amenities were top-notch. I was especially pleased to find the room stocked with everything one might need, from Coca-Cola and olives to body lotion. The hotel's location is ideal for exploring the historical center, yet it's also easy to get to the beach. Additionally, as the hotel is situated within a courtyard, there's no disturbance from street noises. The majority of the staff were both friendly and welcoming.

The menu in the room was evidently outdated, with several items missing. Furthermore, while I was excited about the coffee machine in the room, the capsules were never restocked throughout our stay. Additionally, although we arranged for breakfast at the hotel's restaurant for our entire stay, the staff consistently greeted us with an unwelcoming demeanor, frequently asking and double-checking details. The interactions were profoundly unpleasant.

We arrived at the hotel really early and check-in should of been 3pm (ish) but when we got to the hotel to check in and drop our bags off our room was ready for us which was great after a long morning of travelling. The room was lovely with a nice Juliet balcony and a very comfy bed. The shower was very very nice and powerful! The room comes with a mini bar fridge which is well stocked (all comes at a cost but this is a nice addition to the room). The staff were also extremely nice and very helpful. The location was also perfect, a 10 minute walk from the metro stop which takes you to the airport, right in the heart of lovely bars, restaurants and shops with plenty of sightseeing locations around you.

Nothing to dis-like really as all was lovely - only suggestion is a long length mirror in the room as there was only the bathroom mirror and then the rose gold mirror behind the bed which wasn't super reflective.

Was upgraded to split-level junior suite with bathroom per level. Couch with large screen tv and office space on lower level and comfortable bed with minibar/safe/small tv upper level. About 40min to beach by bus.

No luggage rack had to use nightstand as stand by (not putting bag on bed). Lack of power outlets and no USB ports. Both issues easy fixes would make at 10/10.

Beautifully decorated, super clean and perfect location in the middle of Valencia. Staff was also really nice. Would 100% stay again.

We loved everything but think there are two areas for improvement: The room was a bit too dark for our liking and a real mirror in the room itself would have also been nice :)

Great location. Very nice rooms. We booked two standard and got one upgrade to a superior, which was really large and lovely plus super quiet up on the 3rd floor. Nespresso machines, good a/c, new bathrooms, good beds. Check in is at another hotel a block away but this did not bother us. The staff there was very friendly.

One night other guests were being loud in the common area which I guess could happen since no front desk, but they were polite and quiet after I let them know we were sleeping one floor up.

Breakfast was deliccious and the people at the reception were very helpful and understanding. We could check in at any moment and leave our bags all day after check out.

It may have been a little more clear somewhere that check-in would not be at the address of the hotel but around the corner but then again, I may have missed the instructions along the way.

I stayed at the SHJ Suite Palace which is in effect the annex to the SH Inglis round the corner. I think the Suite Palace is the quieter option as it overlooks a small square as opposed to the main hotel which is on the main road and above its own busy cafe. I had one of the top floor rooms which I think are more spacious and have the original roof beams so I would ask for a top floor room when booking. Reception staff were also very helpful.

Everything very good - no complaints. Thank you.

The staff was very friendly and helpful. I had a unfortunate delay because of a railway strike, and the hotel team managed to work out a solution for my booking. It was a very kind and appreciated gesture.

I wouldn't say I disliked anything, but maybe a desk / small writing table would have been nice to have in the room, and perhaps more shelves in the closet would have been useful.

Ideal location right in the center, close to everything, but with the calm and quiet of being in a side street. loved that we were away from the hustle and bustle of the main hotel (Ingles) but that it was just a 2min walk for breakfast/check in.

Perfect location, extremly clean, comfortable! Excellent Wi-fi, very polite stuff! In the heart of the city! Everything is close, but the street is quiet! Recomended!