We got our room upgraded when we checked in, which was definitely a plus, as we received a Lakeview and a larger room. The hotel is completely new, so everything in the room, including all the equipment, is brand new. However, the sink is slightly uncomfortable, as it’s hard to wash out things that get stuck around it. The price for the hotel and the location is reasonable. The breakfast was quite rich, they are also offering one hot dish made from eggs. There is also a coffee machine and teapot in the room. Overall, it was a nice stay.

During the day, there are still some renovation and construction works going on, which can get quite loud if you want to relax in the hotel during that time. The room lacks a fridge, and there is no reception, so everything is done automatically. The online system sometimes glitches, requiring you to ask the bar staff on the ground floor for help. The website mentioned that they provide train tickets, but when we inquired, they said they would ask the manager and never followed up. Additionally, I tried to use a promo code from their website before booking on their website, but the system wouldn’t accept it, and my email inquiry was ignored. This indicates some issues with their communication with clients.

We’re not a “city trip“ family so not interested in the center of Zurich. We loved ”the yarn“! Very close to Lindt visitor center. Close to beaches along the Zurich lake. Easy to drive to Lucerne, Zurich airport, Alpamare…

Limited parking places

New, clean and beautiful rooms. The beds are comfortable, the wc and shower are spotless. Cant go wrong with this hotel.

The staff was exceptionally kind and friendly. My colleague and I were greeted by the most friendly receptionist who did all she could to make us comfortable and feel welcomed. We showed up around 4:30 pm, utterly exhasuted after traveling Italy and Switzerland for the past 2 weeks -- new city and new hotel every night. She could see it in our faces how exhausted and stressed we were. We wanted to explore the area as we only had limited time there, and Zurich/Horgan were the areas we really wanted to see; but we were only getting 3 hrs of sleep a night and we were TIRED. We were deabting going straight to bed or trying to force ourselves to explore and have some fun. Then, when we came back after parking the car, she had the MOST DELICIOUS brownie/fudge bars (I still dont know what it was, but it was remarkably good) ready for us as a free treat and offered for us to take a rest and enjoy with a coffee. Girls know when other girls need chocolate! That small gesture of kindness, and the magic in those brownies, completely rerjuvinated our spirits and gave us the energy and joy we needed to make the most of our limited time in the beautiful region or Horgan. We had not always been greeted the best, especially since we did not always know the local language. So the extra kindness we received from her was more than just "appreciated". The rooms were clean and very comfortable. The decor was the perfect balance of warm and cool calm tones, ecclectic and fun but modern as well, somewhat beachy vibe but without feeling too beachy at all. I dont know who designed the hotel, but hats off to them for accomplishing a pretty difficult task. The showers were the best we had experienced in our whole trip! The bartenders/staff were vibrant and kind, and every interaction with them left us feeling like family rather than guests. I could blab on and on about The Yarn, but you have to justy experience it for yourself. Look no further, book it!

The rooms did not have a mini fridge, but we kept things cool true European style - on the ledge out of the window. Embrace the culture <3 :)

Really close to the lake, completely new (visited July 2024). High end finishing, very stylish. Good quality breakfast.

The online check-in process has flaws. If you stay one night and want to pay for parking, it automatically proposes the tariff for two full days (which is not necessary). Also we booked two separate rooms and for some reason had to pay tourist tax for three rooms, to be able to unlock our digital key. We were under the impression that it was a full self-service check-in hotel. It is not. There is a reception with a staff, they have regular keys. My advice: skip the whole selfservice check-in process and just do a regular check-in with the (friendly!) staff on location.

Great spacious room, very close to a beautiful lake. A few decent size shops steps away which is very convenient. Train station just on the opposite side of the road, so you can easily get to city centre if you don't drive.

Issues with parking. When we arrived there was no proper space to park the car, we were initially told it was OK for us to park in a specific spot, but we were then blocked by another car and had to use expensive taxi to get to the town centre. Hotel's staff was very helpful and promised to refund the cost of the taxi, but we never heard from them again.

I like the hotel design and the quality of products used. The highlight was the staff were beyond nice and helpful always kind and offering help and refreshment! Hilal,Beatriz were amazing in particular. The other staff also kind but I didn’t get the chance to know their names.

Everything in the property was nice, the location at the train station is convenient and over the lake but it’s far from middle of the city you will need to commute

Staff were wonderful - super helpful/friendly/thoughtful! Hotel is immaculate. Breakfasts incredible. Rooms amazing - finishes are great. Fantastic bed/pillows. Right opposite the train station but no issue with noise. Nice restaurants nearby. Right next to the lake - great for swimming etc. Absolutely perfect stay! Very near Zurich and direct train to/from the Airport.

Gym was extra cost...

We got an upgrade to lake view rooms which was really nice. Location is excellent right across the street from Horgen train station (2 min walk), overlooking the lake. There’s both Migros and coop nearby. Bed linens and towels were very clean. Staff was amazing and very helpful

Perfect location in Horgen – just steps from the station, with restaurants, shops, and the beautiful lake promenade all within easy reach.

The room is cozy, perfect for resting or watching TV, though it might feel a bit limited if you're planning to do more. The automatic window blinds were a unique feature, although we didn’t have direct control over them.