The location is very premium…. We got an upgrad immediately to a big suite with amazing view…. The staff is the most welcoming staff ever, they always tended to our needs and helped with everything, specially Ms. Kaltrina and Mr. Felix …. They are very pationate and caring

Enormous, well-appointed room in a very convenient area of Zurich. Exceptionally nice staff.

Restaurant is not particularly great. Had dinner there one night and it was disappointing. Breakfasts were good, but not exceptional.

Nice spacious room, good location, very good breckfast, free soft drinks in minibar.

Lack of gim, and welness, peeling paint in the bathroom - not at the level 5*

Beautiful hotel. The three suites worked out well for our extended family of 9. It was great having the extra space. Beds and sofa beds were very comfortable. Staff was amazing! Friendly, efficient, and accommodating.

The only aspect I can list in this area is that the breakfast was extremely expensive, so we skipped that. It would have been nice to have an option to order ala carte items instead of the pricey buffet. Or to have the breakfast included without an extra fee.

Great staff - super friendly and went above and beyond. Fantastic location short tram ride or 10 minute walk to all shopping/restaurants. Beautiful spacious suite with all the amenities.

No restaurant on premises for lunch or dinner. Only one key per guest.

I am a "Western World" traveler who has been to many places such as Los Angeles, Amsterdam, Rome, London, Paris, & Barcelona. This hotel has by far exceeded my expectations. It has an EXCELLENT staff that became my actual friends, a wonderful breakfast of your own choosing of various delicious delights, a 24/7 housekeeping crew that is always there when I need it, an excellent security "screening" of the crew (I had placed "honeypot" items that were still there when I left), absolutely no outside noise (even from the next room), it is placed in the best location possible in Zurich (the lake, the Bahnhofstrasse – Zurich's and Europe's Shopping Boulevard, many excellent restaurants, etc. are all 5 to 10 minutes walk away), and more. The stay was fantastic.

The Alden Suite is an historical building that is never going to be allowed to be rebuilt, so it has no pool or gym for example. It has no "bad sides" as far as I'm concerned - only a few missing things.

Amazing quiet location for our first time visit to Zurich. The staff was very friendly and welcoming and made us feel right at home from the very beginning. The restaurant has delicious food and the room service was amazing!

The lifts are very small, and there are some tricky thresholds here and there. However, that is of course noones fault as it is an old very beautiful period building with certain architectural limitations.

We were warmly welcomed by all the staff as soon as we arrived. The junior suite was very large, clean and had a lot of charm due to the old wooden floors in combination with modern elements. Every wish was fulfilled immediately and we would like to express our special thanks to the reception and especially Kaltrina, who made us feel at home at all times. We will definitely be back. For sure - one of the best Hotels ever!

Nothing.

Beautiful historic building in a very convenient and quiet location. The staff were very welcoming and helpful when needed. There were fruit, nuts and refreshments on offer which were very pleasant to have on hand. Overall a very positive stay.

There was a flickering light in the bathroom which may be an electrical issue. Also there were no dressers with drawers but rather wardrobes in which to put clothing which was not terrible but unusual.

Spacious, location , staff are helpful ( gave me a free parking and a one day free breakfast) Clean

Had an issue with the bed room AC , there was no maintenance at night so they told me to wait the next day , they provided a fan for the rest of the stay and living room was working. Ordered through the tablet and confirmed it by phone with the reception after half an hour they called and said kitchen closed because of the corona situation use apps to order food from outside Parking are sometimes limited and you need to get some one to tell you where to Park ( to get one car out )