The hotel room was very comfortable and spacious, with firm mattresses and warm bedding. The bathroom was basic but just fine (a little small by US standards but then that's true of most Asian hotel rooms and bathrooms). The staff was friendly and helpful.

The half of our room next to the window had a floor that was a step up from the rest of the floor. One bed was a mattress directly on the raised floor. We didn't need two beds for sleeping but wanted to use one bed as a place to put an open suitcase, but it was too low to do that. I would have preferred to have two normal beds. But this was not a big deal at all and it was nice to have such a spacious room.

Breakfast was very good with lots of choices and fresh things. Room ice-cold. Excellent value for money. Metro station 10 minute walk, Liouhe street market (very small, only about 2 blocks, but plenty of food choices) only 15 minutes walk.

View non-existent; felt like sleeping in a box. Small room, but with the benefit of making air conditioner very effective. Only 1 small elevator for entire hotel. Underground parking very small and accessible only by steep and curving ramp, which will freak out many drivers.

The free ice cream and coffee/tea was most enjoyable. Also nice to be able to use the restaurant area to rest and eat takeaway food, a relaxing environment and better than eating inside the hotel room. Close distance to Liuhe night market. Rooms and toilets were clean. Also nice to have free laundry room. Staff are polite and nice. Room with 2 double beds is good for family of 4. Shower is good strength with many shower head options and water is hot.

Breakfast was mainly Asian cuisine, not much choice of western cuisine - food seems ok but depends on what you like to eat. The carpark is extremely small, smells of pee, and the driveway is very difficult to drive up/down. Luckily there is an option of outdoor carpark but can only enter once per day for free. Some staff were not so knowledgeable. For example, they had no idea of the approximate cost of taxi from the hotel to the airport; and they would ask guests to find the answer to some questions by themselves.

Fantastic location, only 5 min walk to Formosa Boulevard MRT interchange. Front desk and restaurant staff are friendly and respectful. Breakfast, though Asian biased, is amazingly good, with lots to choose from. Free tea/coffee, ice cream through out the day (& night). Room isn’t big but adequate for my needs. Bed is very comfortable. No issue with in room wifi.

Nothing except the lack of English tv channels.

location of the hotel was excellent, within a 5mins walk away from the metro station exit. All day complimentary drinks and ice cream at the L1 restaurant was a nice touch and impressive. Breakfast had a good spread, and highly value for money given the affordable room rate. Hotel was very nice to help us store our luggage for free, and gave us our room earlier when we checked in. Overall very impressed by my stay, and the staff's attention to guests, esp given the affordable price point. Highly recommended.

Nothing really, but if I must pick on sth, i guess the design of the hotel is a bit dated (doors had to be opened w a traditional key vs a door card).

Check in was great, reception staff's English was great. One of the staff gave me sightseeing tips which really helped me explore Kaoshiung. The room was spacious, clean and had every amenity you could need. Breakfast at the hotel resty was very good too. Short walk from Formosa Boulevard station and also the Liouhe Night Markets.

Nothing!

We loved our stay at the kindness hotel! The location was so central, close to an MRT and just minutes to the night market but still quiet for a restful sleep! We loved the staff, and the free ice cream, laundry room and tea! And our room was very spacious and very clean!

I think someone was breaking their rules of it being a smoke-free hotel - so unfortunately the hallway smelled like cigarettes but we couldn't smell it once we entered our room!

We really enjoyed our stay here - the staff were professional, friendly and welcoming, our room was quiet and comfortable, the location was very handy to Formosa Boulevard MRT, we enjoyed a good range of food and drink for breakfast, and appreciated ready access to hot and cold drinks (and ice cream) at any time. We would happily stay again and recommend to others.

Can't think of anything

The hotel is in a very good location for many of the attractions to see and close to the MRT. The hotel was the best hotel we stayed while travelling around taiwan. We liked the breakfast, free drinks and ice cream the whole day, free laundry facilities, a bathtub and shower, many different shampoos and bath foams, very comfortable beds, a couch. Overall, more space as the standard hotel room in this category. Staff was very friendly and helpful. Cleary recommended.

We were very happy with our stay at the Kindness Jhong Jheng. The location could not be beaten, perfect for public transport, easy to find by car and lots of nice little restaurants in the vicinity. What impressed us most of all though were the thoughtful touches: 24 hour coffee, cookies, and ice cream, help with parking, super clean rooms, plenty of variety at breakfast, smiles and "ni haos" everywhere. Kindness by name... we will be back.