- the staff is really kind and friendly. very professional. - hotel facilities are amazing and room design espectacular - hotel is brand new - breakfast is really good and the restaurants offer really good dishes at reasonable prices (even if you are far from other restaurants outside the hotel, the prices of the hotel restaurants are really good, and the food quality is really good too, which we really appreciated). - water sports equipment for free - amazing gym My birthday was during my stay. I got a really nice surprise when i got to the room! Thanks a lot to the room service team! Something to remember for the rest of your live! Really thank you!

Nothing to complain about. It was a great stay. I just would have prefered to have no music by the beach and enjoy the quietness of the place, after all that's why we chose this location, to be far from the mass tourism in a quiet place.

The resort is a without doubt one of the best in the area. By far better than other huge resorts with very surprisingly much higher valuations. Rooms really comfortable, clean and peaceful. Extremely beautiful premises and landscape, beautiful beach.

Not close to anything so if you want party this is not for you, this is a, place to come to rest. We came with kids and the just loved it so much as well! Not much to see in town in any case. We have been here and we just loved it so much. Food is improvable. In khao lak I would not go anywhere else. The valuation of booking is way lower that it should be. It should easily be over 9.

Hotel is new, modern with great facilities for kids and families in general (pool areas, water activities, kids club), rooms are very nice and comfortable.

A lot of the staff across all functions (reception, kids club, restaurants, etc.) just don't speak English which can get very frustrating. There is practically nothing to do outside the hotel within walking distance or even below 20 minutes local taxi ride. Beach bar service is very slow, there's always at least one item wrong in an order or just delayed 20 minutes from the rest of the food. We stayed in a no meals plan and there are basically zero alternatives around to the hotel restaurants (which gets really boring) would probably be a better experience with their all inclusive plans

Loved the hotel and our room, everything is new and clean and comfortable! Equally really enjoyed the location as it is remote far from Khao Lak and other hotels/resorts meaning you have a long and wild stretch of beach to explore and to yourself. This was peak season and it was very busy with the staff working hard to keep everything running smoothly, special thanks to Matthias who seemed to be everywhere all the time. The reception staff were very sharp getting back to all our requests and efficiently booking taxi's/trips for us to enjoy.

Breakfast selection could be improved (especially if compared with the other Pullman in Phuket). Overall, the service could have been better at the different restaurants within the hotel, but I am sure this was also due to the high occupancy.

Upgrade to pool access when I got a knee injury

Pool Restaurant Bar very very dirty we did not even sit down. Good lay out but left dirty hy staff

The whole resort is quite new and looks beautiful with a big central pool and a smaller pool close to the beach. The rooms are nice, very quiet and have a big balcony. The breakfast is excellent with a lot of choices. There are 2 restaurants, both offer decent thai and international food.

The location is very remote. Without a car you eat either in one of the resorts restaurants or you don’t eat at all. We had a car but still ate inside the resort everyday because the food was good. Due to a miserable design, the shower floods the whole bathroom. This should really be improved.

Everything! beautiful relaxing hotel, quiet and peaceful for families with small kids.

A little bit boring and disconnected to others areas

The rooms were fabulous, loved the pool areas and the swim up bar. Although I did not have children, I think the facilities and games for the kids was great. Loved the gym, very large and enjoyed the yoga class and aqua aerobics.

The beach bar/restaurant service was poor. We had to book 24 hours in advance to eat here which was not ideal. The staff in this area were very slow at taking orders. Would be nice to have poolside service, we did experience this at times but was not the case every day.

suitable for kids and family. cleanliness is up to standart. blanket and pillow was very comfortable.

staffs in restaurant was not enough during peak hour.

Breakfast spread was very large and very good. The beach front restaurant the service was slow, however they made up the service. IT was very quick and swift to solve the HDMI issue in the room. SPA was nice. Kids Club was good but could be more games for 10 years old. Gym facility was awesome. Front and Bell Desk was always helpful.. Overall it was pleasant stay and we would like to come back again in future time.