The location, the park and the staff. It can’t be stressed enough how competent each of staff members are regardless of their role or funtion.

As a returning customer it feels to me that there is a decline of the quality in general. I’m not sure if this is still covid related or seasonal. E.g. the park restaurant is only open for breakfast, inside spa only after reservation., room service limited, local food court abandoned, beach facilities have lost their charm, sun beds and shading need urgent update. The fact that more land is for sale or lease doesn’t give me confidence that this initial oasis of peace will keep it’s charm in the future.

We enjoyed a night here during low season (June 2023) and the lake-side villa we stayed in was outstanding...spacious, comfortable bed, beautiful view, absolute peace and quiet - and we loved the outdoor shower too! The staff were very friendly, and the location of the resort near a quiet and secluded beach was wonderful. The main restauarant was undergoing renovations, so both dinner and breakfast was at the resort's beachside restaurant - a short walk from where we were staying. The menu selection was well thought-out, especially for vegetarians, and was both reasnably priced and tasty. The breakfast buffet was also enjoyable, though we did have to ask for the hot dishes to be heated up (which was quick and easy). If you're looking for a quiet retreat in luxurious surroundings, this is a super option and we highly recommend it!

Lovely staff at breakfast who were very accommodating and helpful. Even for a vegetarian, there was a good selection. The resort was quiet and peaceful surrounding a pretty lake with fish. The villas were spaced far enough apart for plenty of privacy. The resort accepted pets and we took our Yorkie with us and he also enjoyed his stay! The resort is not right on the beach but is easily accessible and very beautiful. We walked long distances on the beaches of Khoa Lak. The beds and A/C were both comfortable. If you chose not to use the A/C there was a lovely cross breeze through the villa when the windows with screens were open on both sides. There was some confusion on the massage I had pre-booked for my husband but the front staff were able to sort the problem very quickly and efficiently.

Nothing

This was a great place to stay for my friends and me. The hotel was excellent at communicating - shout out to Joy at the front desk. We rented a villa that had a pool. It far exceeded our expectations. We were the closest villa to the beach (10 min walk). The free bicycles were nice to get around the resort. The villa itself was lovely. Felt like an AirBnB but with hotel amenities. Joy at the front desk helped coordinate everything and was extremely accommodating when I kept asking to change plans. She booked our transport to and from the airport, helped me order dinner from the restaurant for deliver, and booked our Similan Islands trip. If I return to Khao Lak, I would definitely stay here again!

The breakfast could have been better. It was fine, but that would be the only area for improvement. The staff at breakfast were awesome though!

It is a great place for those who are seeking a calm and peaceful stay. The territory is pretty big, with comfortable Thai style villas around the lake. There is a pool, a private beach (about 400 m from the property), and a beach bar. While traveling during the rainy season, be ready that the main restaurant will be closed and only beach bar and restaurant will be available. The staff is super welcoming, kind, and helpful.

Moscito net would be appreciated above the bed as mosquitos might be bothering during nighttime.

The personel of the restaurant were very nice. Massage were good

Extra bed was costly and too small and too hard, we got Another one but still, too expensive for what you get. A camping bed. Fridge was broken, so not checked before use. Our neighbours had a noisy airco and left it on all day, even when they left, we complained , reaction like zero. Just too overrated for what you pay for, not worth it.

No Chlorine swimming pool, Spacious rooms, Emperor-size big bed, Very professional staff, Scenic lake view etc. But most important is real Thai Hospitality. Everyone ready to help you every moment. Thai architecture, Thai nature, delicious Thai food, promenades on the beach - everything is amazing, thank you!

Receptionist said that they were bad with the TV channels. But they have a large selection of DVD-discs and a good Wi-Fi, so it did not become a problem for us. We arrived at storm season (July), we can`t swim in the ocean. But, of course, it`s not a hotels fall (:

perfect place to stay while traveling with car. can park it near the bungalow and go to the beach or outside with true convenience. tranquil location with soothing view on lake great beach free from noisy overpopulated tourists

cleaning timing was never good, at 14:30 when you rest inside breakfast to be improved, no juices, small selection of fruits

The room is huge and beautiful,comfy bed.Nice air flow ,sitting space outside is so relaxing. The resort is generous ,you can borrow bicycles from them to ride everywhere.

Breakfast was awful,everythings cold,toaster didn't work. Everythings at this resort were nice but breakfast was unacceptable.

The nature, especially the bird species, the fish, the lake and the beach.

You can enjoy the property well if you have your own transport. The breakfast is very repetitive. The service in the restaurant is very slow.