The staff. The customer service. Fulfillment of extra need with a smile( e.g. Cooking of FULL breakfast on the day of checkout so that I could be with full stomach while riding the boat; a ride to exchange money etc etc.) The staff. The location i.e. the beach. The property i.e. the palm/coconut trees; pools; the sounds of water falling in the pool giving an impression of a waterfall, the dog etc etc). The restaurant/ the food. Value for the money.

I wish I had more time to stay here. I wish I had stayed here the first time I visited the Koh Lanta, a week before.

Short walking distance to the beach and restaurants. Family bungalow with connecting door perfect for families with children. It was clean and the beds were confortable. Very good breakfast and nice ladies at the reception and breakfast. At night you can only hear birds. The garden is very nice with all its palm trees and plants.

No hairdreyer. Reservation was almost cancelled due to overbooking. Check in time not respected (we had to wait until 1.40 pm instead of 1 pm)

A totally charming, authentic Thai resort. Lovely clean, and well equipped bungalows with plenty of space in them, a large bathroom and great covered veranda. The Bungalows are well spaced out in the garden, so you feel you have all the space and privacy you want. The pool was lovely and larger than the pictures suggest. The restaurant served a great breakfast selection and fantastic Thai food. Just a short walk to the beach. All the staff are extremely friendly & helpful and will help arrange anything to make your stay a happy and enjoyable one. A totally fantastic stay. Thank you.

Nothing

Very friendly staff. Good value for money. Great breakfast. Good location, very close to the main road with restaurants etc and only 5 minutes walk to the beach. Good basic accommodation for a good price.

It was a little tired around the edges. Nothing to put me off staying again but it could benefit from a little tlc.

The staff of Papillon was super welcoming. We felt right at home from the start. The bungalows are nicely spread on the property making it feel spacious and calm. The kids loved breakfast time as they got to choose their own breakfast package, which includes a variety of toast and eggs, yoghurt and fruit to pancakes. The staff really makes an effort to get to know you and your preferences and accommodate you accordingly. They offer reusable water bottles which you can fill up anytime you want. Pool towels for either pool or beach. Always helpful in giving tips on where to go on the island and always there to just have a chat. To us it felt like a home away from home, right next to the beach and surround by nice restaurants

Lovely staff , very clean . Large bathroom good bed. Nice other guests . Breakfast was generous and good. Beach is awesome, but a fair walk if you're not super mobile! 200 metres? More like 300! Lots of services at the road a bit hard to find because it's little tell people you want Ling beach chalets next door they know where that is.

Wasn't on the beach the walk was a bit unpleasant because of the garbage around. It's a bit noisy by the blanco hostel.

The staff, they made the stay so lovely. The chap (don't know how to spell his name sorry) and his family are amazing, He goes above and beyond to make sure you enjoy your stay. He is superb, and all staff were friendly and helpful. He also helped arrange trips and transfers ...nothing was too much trouble...Wonderful man The breakfast is excellent, we also ate there at night and were very happy with the food. Location is fab, few minutes walk to the beach and plenty of shops, restaurants close by. Rooms are ok, not luxury but are clean and comfortable Quiet location and surroundings are fabulous I would highly recommend Papillon Bungalows for a beautiful escape to this beautiful island

Nothing

Quiet area but still close to the beach and restaurants/bars, plus Kohub co-working space. Rooms were small but clean and had a terrace for sitting out. Staff were friendly and helped sort our transfer to the ferry when we left.

Rooms were basic and wifi fine, but not particularly reliable

I can't stop raving about this place! The best thing is the awesome staff and owner, dog and cat. Roomy bungalow (we had one of the four bigger bungalows), good cleaning, very good breakfast, nice pool ,close to the beach and many restaurants. A slightly bigger bed (it is queen size so 140 cm) would have been nice, but because everything else about the place is so perfect I can't really complain about that.

Nice accomodation in Long Beach area, walking distance to the beach. Friendly staff. Breakfast included with brewed coffee instead of instant, that is a big plus for me! Great atmosphere. Clean and comfortable. We travel with our reusable bottles so it was great it had a water filling station instead of providing plastic bottled water like most places. Enjoyed our stay!

The bungalow was basic, with a double bed that felt small for 2 people.