- great location, right out onto the beach, close to the airport which was convenient for my early morning flight. Plenty of food and drink options a short walk away - fantastic breakfast selection - recently refurbished, the room was comfortable and bathroom very nice - friendly, helpful staff - the beach club is a nice addition to be able to use, however, expensive. Bang Tao is the first place in my travel around Phuket where I experienced service charges. - the chat to the team option on WhatsApp was also useful I was initially worried, having booked and then checked reviews again to see that it had dropped in ratings, I was pleased that my experience was not negative. However, I don’t think that it can be truly classed as 5* - having stayed in a variety of ‘3-5*’ hotels in Phuket and surrounding islands, I am not sure this is quite there.

- mini bar wasn’t stocked, would have been a nice addition. There is a shop opposite the hotel so was able to stock up as I required, however, other 5* places I have stayed have offered mini bar and complementary refreshments etc. - the holding deposit of $200 seemed a bit steep, again comparing to others I have stayed in.

This hotel was exactly what we were looking for: a resort like facilities that we could walk in the beach a few meters from the room. We got a free upgrade which was a nice gesture. The room and hotel in general has beautiful modern design and renewed. Bed was huge and confortable and bathroom had everything we needed. We even had a balcony where we could dry our swimsuits. Breakfast was great with many options. You can even ask for cooking omelets with ingredients of your choice. Staff is very nice and helpful. The beach also was what we wanted, good and not crowded. Bang Tao is a great option for those seeking a getaway from confusion and crowds. Lots of bars and restaurants on the beach, but also on the man road on the back of the hotel. Very pleasant to dine at the beach, walk along and fine bars to have drinks, and if night is good, swim in the sea at night. All possible cause you are just a few meters from the room. We rented a scooter and saw several beaches, and we conclude that we made the best and right choice. Patong is just 30min distance and doable in a motorcycle at night as most of path has illumination. The hotel had a small surveillanced parking which allowed us to safely park our motorcycle. If you like to explore surroundings, rent one. Cheap options nearby. ADVICE: Be careful cause if you not experience driver, roads have sand and can get tricky. You need to have international license or Patong Police will get you and you'll pay a 35$ fine. Rentals don't care if you have license. All in all, this was incredibly stay and we wish we had stayed more days. I don't understand the low ratings of this hotel, might have been from the old premises before renewal. I bet it will recover now, cause the place is well worth it. Because of that, we were lucky to get it all renewed, not crowded and great value for money.

The sitting at breakfast should be free choice. We didn't like the location of the table they gave us on the first day. We asked to change and they said it was not possible. This is an easy thing to change. Just let guests choose their tables and have a member of the staff controlling the tables that get available so they get prepared right away. Prices of the beach bar makes people go to other options right next to the hotel. We could've dined there, but we had many other affordable and good options nearby, so we didn't went. Shame, cause the Bar is beautiful. There was still a bit of construction going on but nothing to worry about. We had no disturbing noise at night or in the morning.

kids club and pool slides were great

lots of classical Russian tourists. they are drinking vodka in the pool and listening to the music on speakers. Those of them who don’t drink vodka in the pool, come and leave their towels on the sun beds at 7 am. Somehow staff do not bother to control or disturb any of these crazy Russian traditions of annoying guests.

Modern hotel offering great service in a fabulous location.

All good, nothing to criticise.

Comfortable place, good beach, cafe, breakfast, personal.

Great location right on the beach and you get towels for the poor or the beach in each place which is convenient

The food at breakfast was not great and the staff will take away all the plates immediately if no one sits at the table and also sit someone else there even if you just stud up to grab more food and the whole breakfast area cant serve for all the people that the hotel can host which creates even more stress. All that being said its probably not as much of an issue if you have more people with you

This was probably the best hotel experience I ever had. The staff went above and beyond at every given opportunity. The prices at the hotel restaurants/facilities were very reasonable, really motivating not to bother going anywhere else. Felt truly taken care of and felt like the place exists around my needs, not the other way around. Truly exceptional. Will come back.

Location, pools, breakfast was wonderful. Room big enough. Kids club was awsome, my son really enjoyed, especially the supervisors were really nice to him.

Minor things: Curtains are not blackout $200 for deposit Baby cot is outdated Not enough shelves/storage is room A bit pricey for value, not a real 5* hotel

The property was always clean

In our room every time we had a shower the water took a long time to drain which also made the floor wet in the bathroom.

We had an great stay at this property, from the room, to the staff, to the location. It was lovely being directly on the beach with access to beach chairs and umbrellas. Bang Tao beach in general was an ideal location for our holiday - enough to do, but not too crowded. Our room was spacious and staff helpful.