First, the location, Laguna Phuket is amazing, and perfect for Families. Super safe, clean and nice. Lots of shops, pharmacy, restaurants, even it's own night market. Very easy to get here from Phuket airport only 30-35 mins drive, and easy to get to main attractions of the island, Most within a 15 to 45-minute drive. Day trips to places like Phi Phi and Phang Nga Bay are easily arranged as well. The Bang Tao beach is phenomenal, big, clean, not very crowded, clean water, great view, the water not pristine, but still instagramable, the tide only gets 2-3 meters, which is great compared to other beaches in Phuket, but the most amazing thing about this beach is the breathtaking red sunset... Right on the beach on the left side, there are plenty of other restaurant options to try out. The resort is amazing, green, clean, peaceful and calm, we had one of the most relaxing vacation ever with our two sons 3 and 7 years old. Lots of facilities, ensuring there's always something to do. The staff is out of this world, super friendly, ready to assist and help at any step, they make you feel a valued customer. Check-in, check-out were ultra fast, any service request that we had via app or phone were solved instantly. The pools are super nice, clean, the water seems to be heated, there are plenty of sun-beds, and the slide was particularly popular with our kids, providing hours of entertainment. The food is great, both a la carte restaurant and breakfast buffet. The breakfast was delicious, varied, and lots of diversity, changing minor stuff on a daily basis. We want to address a special thank to the staff for taking care of our son's gluten free intolerance, serving us special fresh food for him (bread, pancakes, muffins, etc) Spacious rooms, well equiped, great bathroom. Small balcony facing the lake, beautiful view They had an extra window bed, perfect for a family like ours. The mattresses and pillows were super comfy. Great WI-FI.

- We had a scary experience when we left our kids at the playground. We returned after 30 mins, and our 3-year-old son was missing. Thankfully, we found him safe by the pool. But it's concerning that he could leave the playground without anyone noticing. We were lucky this time, but this needs to be addressed for everyone's safety. - Despite booking a massage through the app, we arrived to find no reservation had been made. It appears there was a glitch in the app booking system, causing this inconvenience for us. - Being a green resort, there were quite a few mosquitoes around at night.

As it is close to the public beach, the hotel does not have control over who enters the pool area, so people who are not staying use the facilities, which ends up transforming a private place into a public one. The pool bathrooms are practically public, as people often come in just to use them. Non-guests spend the day at the pool occupying chairs and even saving slide “mats” for their children to use. This greatly compromises security, as they have no control over who enters or leaves the hotel premises.

We had a bad experience with Saii when we called them on the phone requesting adjoining rooms as we were a family of 5 with 3 small children. The person on the phone and email were not clear on the fact that our rooms couldn't be next to each other when we first booked, and then broke the news to us the day before our arrival as we had called for a different matter. They were rude and not helpful and we arrived fully expecting to have a lousy stay because our family would be split into 2 separate buildings. However upon arrival, we were taken care of by Kho, who solved our issue within half an hour, and with a smile. The rest of the stay was really nice. Although the hotel was a bit busy, the staff was friendly, the activities nice and the rooms were spacious. Nai from the tennis club ran a very nice bootcamp one day, which was the best work out I have had in ages. Lots of restaurants and beachclubs on the beach connected to the hotel. Amazing sunset

Staff on the phone prior to our arrival was not incompetent and unfriendly. The breakfast got a bit boring after day 3, but was nevertheless good quality.

We've returned to SAii and the stay was perhaps even better than before. The staff recognized us from our last stay and couldn't be more welcoming. Our young son had the best time in the Kid's club, and a shout out to Mookie, Toon and Rain for being so kind and sweet to him and giving him a birthday present. There's a lot to do for kids, and our son enjoyed all of it, from t-shirt dying to tennis lessons. Our son really took to the tennis teacher. There were also plenty of activities for us, like the Muay Thai lessons and other sports classes. Also, the people working the sail boats couldn't be nicer. Amazing experiences all around. The hotel itself is great, clean, and the facilities are excellent. Breakfast offers a very large buffet ranging from continental, to Thai and even Indian. The pools are large, enough daybeds alongside them - and near the beach. The area around the resort offers restaurants, bars and massage places. A short taxi/motorbike ride from the hotel offers even more options including Porto de Phuket for shopping. There's a free shuttle service within the Laguna area that takes you to a Family Mart and other shops. I couldn't recommend SAii more. This has been the second consecutive year that we've been, and are already planning on returning next year.

I have no points for improvement.

Check in: We were requested to be seated in the lobby right next to the check-in counter. We did not have to stand into any line to complete the check-in. We were offered a refreshing welcome drink, while the check-in process was being completed, we were also invited to help ourselves with the snacks section right in front of the check in counter. It offered a variety of dried fruits, cookies, and nuts. Room: We chose Twin Ocean View Terrace room for our stay. I am glad we did! This room category is on the ground floor, with a direct access to the pool and the beach. The rooms are clean, and well-stocked with the amenities. I loved how the hotel paid attention to the tiny details to the amenities and provided flip-flops and umbrellas in the room for the guests. Food: The resort offered a wide variety of food in the breakfast. It includes bakery section with artisan croissants, pastries, and different types of fresh bread. Fruits station with seasonal fresh fruits, sushi bar, Thai desserts, omelette station, live cooking station, quiches, Thai food, soup, deli/cheese, wide variety of tea/coffee, as well as fresh fruit juice and smoothies. The resort offer 2 restaurants for dining: 1- Miss Olive Oyl (Italian) 2- Mr Tom Yam (Thai). Although bit pricey but they both prepare fresh, delicious food. Overall Experience: It was my first trip to Thailand and I am nothing but truly impressed! The staff went above and beyond to make my stay memorable. I was touched when they sent a birthday cake to my room as it was a trip during my birthday month. The staff is young, motivated, kind, passionate, and loving. I truly admire their behaviour throughout my stay. The resort itself is located between the sea and lagoon, makes it a perfect location for scenic views, relaxing atmosphere, good food, and source of any joy you could expect. I highly recommend this resort and a kudos to all the staff members. Keep up the amazing work!

I have visited phuket a lot, but this time was different because I am with my family, and thank God I succeeded in choosing this resort. During my visit, I stay in 3 resorts, and the best for me and my kids was Saii laguna We enjoyed during 6 nights the facilities was amazing, especially the water slide, were my children's favourite, and it caught my attention that the resort is developed and has an application. You can see your bill, the services provided by the hotel, the offers and times for kids club and you can book through 👍🏼 the hotel more than wonderful, especially the friendly treatment of the staff, and a special thanks to Mr. Film & Mr. Sid for their interest in us since we came to our departure. I highly recommend staying in this hotel and I will definitely visit it again. and in my opinion & my experience in the club suite beach terrace was more than wonderful. i preferable to book room near to the beach which mean near to the pool which had free access to the club, as it is a special building for eating free snacks foods and drinks, and you can also have breakfast in it or in the main building for breakfast, and they are close to each other. The hotel provides a boat that walks you around the lake for free and you can see other Laguna friend hotel and stay there and theres shopping area and restaurants.

30 min for patong beach / 30 min for phuket town

Pools and kid friendly pools, service, food quality, cleanliness , the beach is also nice and clean if you are able to swim or just for walking. I will definitely come back if I visit again

Nor much to complain about but I would say floor around the pools is a bit too hard for walking, and the fact that everything closes at 10 pm is a annoying there should be room service and at least a bar open

Loction of my room was very nice. I liked the shadow in the yard and grilled evenings in the bar.

I would advice more European food for the brekfast

The breakfast is very very good with lots of things to choose from. The pool with the slide is the main attraction...thumbs up. The beach, although dirty...good enough to take a walk. Restaurants overall are good but lack of variety. Drinks are affordable. We had a lot :)

Miss "June" from breakfast needs to cool down and change her bad attitude towards customers. Nothing much.

Breakfast was nice. Not quite as a good as the Marriott’s breakfast. However the fresh bread was really good. Coffee and tea were self serve. View from room was lovely. The garden terrace room was wonderful at sunset. Such a great view over the pool/sunset. Day bed in window annex was fantastic for children to sleep on. The staff made it up for our 2 children. Grounds were v nice. Good pool area especially the children’s splash pool. Pool with slide is 1.2m in depth so small children do need watching by parents. (I had to help a couple of struggling children) Kids club is around back of grounds. They have some nice activities and not just tv on all the time. Can feel a little isolated though -it has a lovely field and outside space which wasn’t really used when we were there (that we saw). The beach was beautiful. Food at the restaurants was great. Really friendly staff. App was pretty good and efficient for the SAII concierge-lots of activities with timetable and requests on it.

-Beds were hard even with bed topper. -Room was tired and could do with renovation. -Bathrooms seem to have been changed but it’s a transition between old and new at the moment. -take your own conditioner as not provided by hotel.