The room was exceptional! I really loved the Plunge Pool Room because they were working on the other places in the resort so we were able to dip in the pool at the room. Keep in mind, housekeeping comes in the evening around 5 and not in the morning! Staff was really friendly and we got breakfast in the morning which was really convenient! I think the best part is that it’s literally a 2 min walk to the beach and a 20min drive to view the sites! (we had a rental)

Unfortunately, they were doing construction so we weren’t able to enjoy all of the resort!

We got the family room with the bunk bed for the kids. The room was large enough for 2 adults and 2 kids. The pools were amazing and the kids absolutely loved the slides. They couldn't get enough of it. We spent plenty of time lazing around the pools while sipping on a drink. The breakfast was simple yet filling. Overall I would come back to this hotel again! The staff is very welcoming and very helpful. We needed to get a PCR test to get back to Japan and upon inquiry, they promptly arranged for a nurse to come and get the tests in our room! Overall, we were very happy with our stay and we would definitely come back. TIPS:- While the food at the hotel is delicious, it is on the expensive side, hence if you are feeling a little adventurous I would definitely recommend a little gem of a restaurant we found 5 mins from the hotel. It's called Sabaijai.. their food is absolutely amazing and much cheaper than the hotel. Be however warned that it gets very busy and they take their time to prepare the food, which is well worth the wait. There are other restaurants nearby, however, I can't speak to them. The hotel will also arrange tours for you, but again, it comes at a much more expensive price than if you would walk to the tour agencies(~20 mins walk). I got the PhiPhi tour for more than half the price they were offering.

1. The bathroom had a see-through glass pane facing the bedroom. Since it is a family room, it's not really a great feature of the room! I would strongly recommend the hotel provide some kind of curtain for that glass pane. 2. Crossing the road to go to the beach is always an adventure. It would be great if the hotel would have someone help hotel guests cross the road. 3. I don't usually carry my credit card on me while I spend time at the pool, so I was surprised that the barmen asked me to pay for what I consumed on the spot as opposed to charging it to the room. I later learned that you need to leave a deposit if you want to charge your consumables to the room, which is unusual to me since this is normally blocked by hotels on the credit card you use when you check-in.

We had a beautiful plunge pool suite. The rom was spacious and amazing. The pool in the main area was great

The plunge pool that was part of our suite was often dirty, and we had to call reception to have the jets turned on which never happened no matter how many times we called. Very disappointing.

Great place, traveled with a family and had a fun time. Not many people in the resort but we were a big group so it didn't bother us. Various pools with the main one even had a poolside bar with great service. The service was incredible. Only wished I had got a larger 2-floor villa to have an even better time with the kids.

The roads were dangerous to walk on outside the property. They really need to look into a better way of moving around outside the resort such as free transport or similar and not encourage guests to walk by themselves.

Staff The employees are courteous and competent. Location Karon beach is good for family tourists, clean, not noisy, shops and night market on weekend just 5 min walk from hotel, beach is less than 2 min on foot. Cleanliness Our room was cleaned every morning. Kids There is kids world club in the hotel where the staff take care kids, organize different programs with kids... movies in the evening so that my kids could watch movie outside of our hotel room while I was taking conference calls quietly( good internet speed ) After our staying in 5-star hotel in Patong beach, we prefer Karon beach and highly recommend this hotel Destination Resorts Phuket Karon Beach - SHA Extra Plus that will exceed your expectation and money worth. It will be your best choice in Phuket.

location price cleanliness kind staff

the hotel ran out of water too many people working the front desk who can’t speak English

We decided to upgrade to the Plunge Pool Suite when checking in and were glad that we did. The room is very spacious and comfortable. The hotel is located opposite the beach and there are some local eateries nearby as well. We liked the area as it was not very busy but close enough to patong (10 mins by taxi) and other areas. Staff were very friendly and helpful. The spa was decent but you will have to book in advance as they were short on staff when we were there.

Can't control the jets in the jacuzzi, they have to be turned on and off by a technician. Breakfast could have been better. Shower ran quite cold, hot water supply is not consistent - this improved once we alerted the front desk and they sent a technician to check on it

Staff were amazing! So friendly and accomodating. Kids loved kids club and kids slides and pool activities. Walking distance to Karon.

It was a really good hotel for the price we paid. I was a little hesitant when I was booking because I found out it had recently changed it's association from the Novotel brand and I have never stayed at Karon beach area before therefore I only booked 2 nights stay. However, the staff, hotel, swimming pools and the beach area was so good that we ended up staying there for over a week. My kids loved their swimming pools, both the kids pool and main one and they also loved the Kids club facilities which had everything from pre teen to mid teens.

When we were visiting almost all of their restaurants were closed down due to the after effects of Covid closures and only their pool bar/restaurant was open. Breakfast was very limited but that was due to the fact that there were limited guests in the hotel. We stayed there in July, the same month when Thai government decided to stop the insurance requirements/covid testing/etc. The flip side to this was they allowed you to order in anything you wants from outside and have it delivered to the hotel, which worked out better. Jacuzzi wasn't working the entire time we were there.

The room is extremely spacious and we loved having access to the jacuzzi. The hotel is located opposite the beach and there are some local eateries nearby as well. We liked the area as it was not very busy but close enough to patong (10 mins by taxi) and other areas. Staff were very friendly and helpful. The spa was decent but you will have to book in advance as they were short on staff when we were there.

We could not control the jets in the jacuzzi, they have to be turned on and off by a technician. Breakfast could have been better, not a very wide selection of food and food was pretty cold. Shower ran quite cold, hot water supply is not consistent - this improved once we alerted the front desk and they sent a technician to check on it.