The welcome and check in were really nice. The beds were comfortable and the shower was large and comfortable. The staff was friendly and the breakfast was good. In 3 days, the room was cleaned twice, which was nice. The location is good, a quick 10 minute walk to the beach and even closer for good restaurants and laundry services.

The deck with the rooftop pool is a bit plain, but the pool was nice. The bathroom had a bit of a smell, as the toilet takes a long time to flush properly. These things were pretty minor.

Good resort with very good value for the price. Room is big and has everything you need. Pools are nice.

The building is very big and feels like a bunker (some people like it, for us not ideal). Food in the restaurant was bad and highly overpriced (lunch and dinner, breakfast we didn’t try). They couldn’t prepare half of the menu and the staff in the restaurant was very unfriendly, we saw them talking about us behind our back.

Staff were very friendly and helpful. Restaurant staff were always upbeat and always made you feel welcome. Front desk always greeted you with a smile and kindness. Betty always made me feel special and always answered any questions I had. I enjoyed the lower pool area,but unfortunately the parents of the babies didn't always have them in diapers for hygiene of the other guests.

Unfortunately guests would leave small bags of garbage outside there rooms or at the elevator entrance and with the heat,the smell was bad.

Spacious room, comfortable bed, good location

Although pool suppose to be opened until 9 pm, pool staff repeatedly told to leave at 7 pm Breakfast short staffed, 9 am everything was empty , many items N/a

For the price you're paying it's a great place, good location .. the breakfast was awesome and had a mix of Thai, English and American, no complains about that. The pool was nice and the one of the roof was also great but with blocked view ... The bedroom was very good and comfortable... the location was good, not very good, it's a few minutes away from the beach and the night street and market.

I didn't like there was so many noise tourists from Russia singing and playing music after 3am and the hotel staff did nothing to ask them to respect the quite hours .. and that's the reason I would never go back there, rules are for everyone, they were aware when made the reservation just like I was informed about the quite hours.

The hotel and rooms were excellent. Rooms are a,good size and we had a pool side room which was nice. Bsthrooms are large with a tub, individual shower and toilet area.The shower was fantastic. Bed was gigantic. Food was very good. Enjoyed the pool side service and Alibaba made our stay special. Alibaba, Chadem, koko, gus and Nadi all made our last night special. Our housekeeping was excellent and was responsive to help us with any needs that may arise. Overall I highly recommend this hotel. Might suggest if ypu are a breakfast person you get with the breakfast buffet included.

On the Thursday night there was excessive noise from one of the rooms. Music blaring till 5 am. Also access to the pool chairs all day on February 8th was not needed as set-up for their special dinner didn't need all day.

The friendliness and mindfulness of the staff with our family with a busy 4 year old was outstanding, and they made us feel so welcome.

Chanalai hillside was a beautiful hotel, I had a direct pool access room which was convenient. The bathroom was amazing with a separate bathtub and toilet and rain shower were in separate cubicles with glass doors. The bed was very hard so I ended up folding the Doona over as a makeshift mattress topper. My room being a direct pool access had a step off 5he balcony into the pool. The pool has a little bar and attached to the restaurant. I would give it 10/10 except for the mattress and I asked room service not to fix up the room as I'd only been there 1 day but when I came back from my walk she had done it anyway and mixed my clean clothes with my dirty one which had been on the floor which she had folded and put back. I also missed out on my hotel souvenirs as the receptionist could not understand me. Can't wait to come back to this beautiful place.

The mattress was way to hard.

Location was quite near to Karon beach but if you want to visit other places will be a bit far.. will need to take a grab/bolt. Staffs were reallly nice!! We were greeted with ice cream and ribena upon arrival for check in. The staff also assisted with a last minute request (arnd 10/11pm) to book the elephant sanctuary tour for the next afternoon! Very very grateful!!!! + Good deal with the 10% off for all the tours they have displayed at the front desk!!! :)) love that all the staffs greeted us whenever they saw us walking past!! 🥺

The bed was a little hard and the flushing system needs higher pressure but overall I love that they provide 2 bottles of water everyday!

It was clean with a good pool

Sometime it’s noisy because of the neighbour