Great location, very nice staff, excellent pool and slides which kept kids entertained for hours. This was our second trip to Phuket and even though we stayed at a flashier resort last time this holiday was way better due to the location and pool facilities. Also our family room was on the ground floor right near the pool which made going back and forth for toilet, floaties, forgotten sunscreen etc really easy. No need to drag everyone back with me each time. Nice beach nearby and very friendly store holders across the road for those bargain hunters. Really enjoyed our stay.

Could be a few more changes at the breakfast buffet each day.

The hotel had two great water slides, and there were plenty of pools to choose from. I visited shortly after Thailand started opening up for all tourists to visit without having to quarantine, so it was pretty quiet, and not many guests. But the hotel still had a very good breakfast with plenty of choice. The employees were extremely helpful with any questions we had. There were plenty of restaurants in the area, so we were spoiled for choice.

My main problem was that the wifi in our room kept disconnecting fairly frequently. Also, some walls could need a stroke of paint here and there, but that's to be expected after two years of virtually no tourists at all.Thirdly, I was disappointed with the lack of English speaking TV channels, and the fact that the TV didn't have any USB connector.

We enjoyed our stay, staff were all so friendly and helpful. Breakfast was great.

Didnt get notified that the kids pool area with water slides wasnt going to be open during our stay.

The taxi driver they employed to take us to another destination dropped us off with all our luggage and said we had to walk the rest. He said the road was to rough for his car. We had to walk 2kilometres up a big hill on a very hot day. The road was actually very good with many cars passing us on the way. We paid a high price and felt very ripped off, and exhausted!

This is a good resort for a family with young teens. The rooms and grounds are clean and attractive. The kids really enjoyed the pool, particularly the slides. The staff was very nice and responsive. The hotel is a five minute walk from Karon Beach, which is very clean by Thai standards. And it is a 20-min walk to Kata beach. Rooms: The adult beds and linens could have been a bit better, but they were okay. The kids beds were significantly worse, but the kids managed. Food: Breakfast was plentiful and varied, but could have been a bit higher quality. The fruit was good but not great, likewise for the yogurt. Either the oil or the potatoes used to make the grilled potatoes was reliably off. Every day they had either pancakes or French toast as well as cereal and a variety of eggs, omelettes, hard boiled, sunny side, and over medium. Often they had croissants and some muffin-like pastries. In addition, there was an Asian aisle of breakfast food, but we did not try any of that. The resort is mostly (95%) attended by Russians.

The buffet dinner is to be avoided at all costs. I'm not sure we've ever paid so much for such poor food. (Apparently the buffet dinner is included in the price of the hotel for some guests.) It would be nice to have access to drinking water (water fountain or such) throughout the day, so that we can refill our water bottles -we hate to buy single-use plastic water bottles (event the 3 gal ones) from the local 7Eleven store. There is water served/available at breakfast, but it's done by the end of the breakfast hours (6am-10am). The room smelled somewhat bad initially. We eventually concluded that the problem was the air conditioner. We complained to the front desk and they worked on the air conditioner the same day and fixed the problem. Otherwise the room was good.

Pool area including waterslide was good as well as access to the pool bar. Breakfast was excellent each morning with various seating areas inside and outside near the pool. Location was convenient to access cafes, bars and the beach. Extremely friendly Staff who were personable. A big shout out to an employee called Boon who manned the pool bar. He maintained a positive vibe through engaging in conversation, even with language barriers.

Bed was a little firmer than we were used to, however the rooms were maintained daily. We booked adjoining rooms to accommodate family. T Only 1 TV in the kids room had reception. Minor issues only..

Extremely clean facilities! Large and comfortable rooms. So impressed that there was no sand in the floors despite the hotel being so close to the beach. Friendly and welcoming staff Large pools, fun waterslides. Nice water play area for younger kids. Delicious drinks at the pool bars. Walking distances to supermarkets and pharmacies. We ate our meals at Baan Sailom next door to the resort and the Sandwich Box opposite the resort. Good breakfast spread, staff replaced food diligently

Crowded breakfast room. Many tourists were discourteous in the large amounts of food they took and not waiting their turns. Lunch and dinner not that great. We preferred to eat outside the resort. We realised upon arrival that if we booked different types of rooms, they would likely be on different floors even if within the same building. The resort is huge so this can be a problem for families with small children.

Good size of double rooms. Rooms were cleaned daily with bottles of water and tea provided. Small fridges in the rooms were of great convenience. Big pools with water slides were exceptional, as well as pool bars. Good choices of dishes for breakfast. The beach is in 5 minutes walking distance, which was great. Just across the street opposite of the hotel there are large number of shops, restaurants, sport bars and massage salons. Great location!

Family rooms with bunk beds could be larger. Water in the pools was too hot, especially in the afternoons. The on-site restaurant (only one was open during our stay except the one where breakfast was served) didn’t have many menu choices, so we preferred to go to nearby restaurants, that were much cheaper with more decent food.

Amazing approach to children, beautiful garden, a lovely beach across a street. and therefore we come again.. We felt like home. Special thanks to Ann driving the Children Club 6 hours per day, which is a gratis offer for hotel guests. Ann engages and connects all the children across their cultural background, doing face painting, crafts and so on Drinks are okay. Very competent reception Housekeeping very serviceminded. Thanks to all the stuff. The resort is very quiet in the evening. Fantastic pools.

The buildings are old, maybe from the 80. Housekeeping is too busy, they need more hands. Playing only Russian songs at New Years Eve was too much, we left then. The massage was better other places than at the ressort.

The hotel grounds were amazing, multiple pools, slides, a gym, 2 breakfast halls, a spa and more! The size of the room was great, really comfy and the balcony had a nice view. If you are going to be out late, this probably isn't the hotel for you as it is more a family-friendly hotel and is in Karon beach where there are nice restaurants in the day but in the evening isn't a whole lot to do. Is really quick to get a songthaew to Patong for 200 baht. Also, we didn't use the pools as we weren't staying for long but there was a bar in the middle of the pool which looked cool.

On arrival, we got to the hotel around 10am and the staff let us know we were able to check in at 12pm which I was really happy about as usual check in time isn't until 3pm. They told us to go and get some food and check back with them at 12 which we did. When we arrived back to the hotel, the staff kept on saying 5 minutes, and wasn't able to check in until 2pm in the end, which ended up wasting our day. This would have been no problem at all if we had just been told this in the first place as we could have gone and got on with our day instead of waiting in the lobby for 2 hours. Also, be warned if you are arriving early the staff will ask you to leave your bags in the lobby not secured.