The resort staff were always cheerful and had a big smile on! They were always ready to give their best to help with whatever we needed. The hotel rooms were quite spacious and the balcony we had was an added benefit.

We were assigned a room that had a foul odour coming from the toilet, however, the staff immediately offered to relocate us to another room. It was also quite far to travel from the resort to other parts of Phuket, but this is always the case given the size of the area.

It's an oasis away from the crowds. About 20 minutes from Old Phuket which is a great spot for dinner, drinks and shopping. The facility was amazing, infinity pools were awesome.

You can't tell from the pictures but the beach isn't the most swimmable. At low tide the water will be out so far you have to walk a fair distance through squishy terrain (not sand but not mud, just feels a bit gross under your feet). Even at high tide the ground isnt that sandy in the water once you get deep enough to swim, so just keep that in mind if you're looking to stay on an awesome beach you'll want the west coast. But they offer paddle boards etc to make use of their beach area. Overall this property is stunning! Also check out the baba nest for unreal sunset, just down the street!

Large resort, beach side, great staff, large rooms very clean.

Felt like a party resort, every area had loud beat music, no quiet spots, difficult to read a book and enjoy the view.

We liked the room. Pool with beach access was awsome. Kids enjoyed the pool and the beach. There is a low tide and high tide. Low tide, the water goes back very far and you can see star fish on the ground. Very nice experience and during high tide water come close and we have had such experience first time. All this happens the same day. Surreal experience. Loved the stay in this room. Even though breakfast was okay, Thai food was really good. Being far from city it was Very relaxed and is a place where you can rent a bike go to a nearby 7/11 (convenient store) and take some nice snacks for your trips to beaches. Since very far from city there is no traffic at all and if you can ride it is a good experience.

House keeping was a little poor. Keep forgetting to refill coffee, creamers etc., I know it might sound too little to complaint but we never had such experience in any other hotel, where we wake up and wait for them to bring those things. We are usually in a rush to go someplace and such things do matter mainly when you compare the value for money. We didn’t get a slot for the spa. It was always booked. Place was a little far from the city, it takes 1 hour 20 mins to reach the place from the airport. So plan well ahead of time when going back.

Everyone was really friendly and the room was amazing

The bed mattress was a bit stiff. It might be the preference of some people, but I woke up with a sore back twice.

Breakfast was good

Dinner buffets pretty average :-( dined mostly in the Tamarind Was pleased the resort was somewhat accessible as I am a little mobility challenged.

Great facilities, great hospitality

None

The staff were incredibly welcoming and friendly, ensuring we could check-in early and consistently helped us in organising transport (a hotel driver) whenever we wanted to go out and explore Phuket. The location is beautiful, with stunning beaches and local restaurants/shops/stalls, all in a very relaxed and quiet part of Phuket. We tried both the hotel buffet breakfast and lunch in the beach club and were very pleased with the variety of delicious food and the cleanliness/hygiene.

Cleanliness, excellent service, great location

Nothing

The staff were incredibly welcoming and made me feel right at home from the moment I arrived. The rooms and facilities were impeccably clean, which added to the overall comfort and relaxation of my stay. The pool was a highlight—perfect for unwinding and enjoying some leisure time. I highly recommend this hotel for both couples and families, as it offers a wonderful balance of comfort, hospitality, and amenities that cater to all

The hotel is a little far from some of the main attractions and places of interest, but this wasn’t a major issue as taxis are readily available and easy to order at any time. Additionally, I found the in-dining room service menu a bit complicated—it wasn’t straightforward, and I would have preferred a simpler system, like scanning a barcode to access the menu directly. Lastly, I would really appreciate it if the hotel could ensure that all staff members who answer phone calls, not just those at reception, are strong English speakers. This would make communication smoother and enhance the overall experience for international guests.