The selection of food Beautiful location with beautiful sea and choice of pools Most of the staff were very friendly Plenty of things to do for all ages (we didn't leave the hotel for 12 days)

The hotel got quite busy yet there was no towel card system in place i.e. you could get as many towels as you wanted for the pool so people were taking lots and leaving them on beds. This meant quite often there were no both no towels and no sunbeds left. We were often told to come back later for a towel or go elsewhere in the hotel to get some. In the afternoons, we removed others' towels in order to get a bed. We didn't have this issue last year as there was a card system (one towel per card), so we were disappointed by this. It seems petty but you really don't need that stress when on holiday.

From check-in to check-out we received excellent customer service at Pine Bay Holiday Resort. I would like to thank Özge (Guest Relations) in particular for all her help and kindness throughout our stay, she provided outstanding service and Pine Bay are very lucky to have her. The resort is in a great location, with quick access to Kusadasi via a Dolmus or Taxi. It's also just below Ephesus and Selcuk which we were very fortunate to visit. The resort itself is very big, has a long beach and several pools. My two children (3 & 8) loved the kids' pools, slides and especially the ice cream which they enjoyed every day. There is a kids club next to the kid's pools and they also have a Mini Disco at 20:30 pm every night, which was enjoyed by both the kids and adults. Entertainment is also provided after the Disco for adults, we loved the various performance shows especially the acrobats and fire show. Food - there is something for everyone. I myself am a vegetarian and was spoilt for choice, my husband enjoyed the chicken & fish, whilst the kids treated themselves to a bit of everything. My concern was that the children wouldn't enjoy the food or would be fussy, but they loved the food and ate more than they would at home. The desserts/fresh fruit was also very nice - the watermelon, in particular, seemed to be enjoyed by most of the diners. Omar who served the watermelon/melon was always cutting away with a happy smile on his face. There are various restaurants throughout the resort including bars and snack bars, we had an Italian meal from the Panoramic balcony one evening with a spectacular view. We had a Club room (906) which accommodated a family of 4, it was very spacious so we all had enough space at the end of the day to relax in our own zones. There was an extra room with a sofa to chill out on and a balcony overlooking the breathtaking sea.

The facilities were fabulous, food was available 20 hours a day and there was always something for everyone, bar is open 24 hours. We were doing 18,000 steps a day just around the resort. Fab staff, especially all the bar staff. Entertainment every night. Pools were always clean, with lots of towels and sun loungers available. Nice that they have an indoor pool too as my son burns with the sun. Paddle boards and canoes were free of charge. Local bus brings you into town for 15 lira every 15 minutes. Free WiFi available throughout the resort, some parts better than others but considering the size of the place it’s pretty good signal. Luckily for us we got a great deal on the price of our stay too.

Nothing all good 😊

Our recent stay at Pine Bay was nothing short of exceptional. As a family of seven, we were treated to a luxurious experience, beginning with our stunning infinity villa. The panoramic ocean views were breathtaking, and the private pool was impeccably maintained. The resort's culinary offerings were equally impressive. We enjoyed delicious meals at several of their restaurants, with Su, the seafood restaurant, being a particular highlight. The cabanas provided a serene and private retreat along the beach. For those traveling with elderly family members, the resort's staff was incredibly accommodating. Their golf cart transportation service was a lifesaver, ensuring easy access to all areas of the property. The small but exhilarating aquapark was a hit. The resort's prime location, nestled within a picturesque bay, added to its allure. Evening entertainment shows were quite fun to watch, and most of the hotel guests were gathering to watch. One of the most memorable aspects of our stay would be what happened after we checked out and left the resort. For our last night in Turkey, we had booked a 3 bedroom suite by the Izmir beach close to the old bazaar. The resort driver took us there, and when we arrived, we realized that such a place did not exist and it was a fraud. Our driver and resort staff helped us a lot to figure out what to do next. The driver patiently waited for us to find another place nearby, and he helped by making phone calls and visiting the hotel we found to make sure about our safety and comfort. The hotel staff followed up by calling us and also calling the hotel that we had found to ensure that everything was in order. They also offered us to come back to the resort, which we would have loved, but we had already plans for shopping and visiting Izmir. This experience at the end was really thoughtful, and we appreciate that.

While not a major issue, I did find that upon check-in, it would have been helpful to receive more detailed information about the resort and its amenities. If you have any questions or need assistance, I recommend contacting the guest relations team via WhatsApp. They were always quick to respond and provide helpful information.

Great location, fantastic food and amenities (pools, restaurants, bars, sport facilities)

The resort claims the club rooms are soundproof which is very far from truth, you can hear your next door neighbors very clearly (spoke to few other staying in the club rooms and that was the case for them as well) and with windows being single glazed you can also hear anything outside. The entertainment is very loud and takes places late eg. shows from 21.15 and dj from 22.30 till midnight. It also takes place in the area where club rooms are located, which tends to be where families with kids stay so it was very noisy.

This is a family-friendly hotel, very reliable, with a wide range of facilities. The kids club team is incredibly attentive to kids. Food and drinks are available around the clock. The bar offers superb cocktails in the evening, and the quality of the food and cafes is excellent. The staff is always very helpful and friendly, even though they work intensively. I want to thank you for your sincere attention and for addressing all our requests. Your staff is truly kind and always smiling. I am very grateful for the excellent service you provide.

Everything including staff, territory, sea and facilities was exceptionally perfect. I can't imagine something better to this price. Very beautiful 4 a la carte restaurants were really tasty and differ from each other. Special thanks to the guest relations staffs Emre and Aleyna, specially Emre bey helped us a lot and solved all of our problems.

The weather was a bit cold in the may, probably season opens after the may in here. Also lady who manages the sea-fish restaurant named Tuba was a bit nervous and intolerant toward our children .

Excellent choice of food throughout the day at the many restaurants. Several bars around resort which you could easily use throughout the day. Well worth the money going all inclusive. Great location and watersports on site which offered a great range of activities to keep the teenagers happy! Plenty of waterparks near the resort and town centre only a 10 min taxi ride away if you wanted to explore. Private beach is stunning. Always plenty sunbeds around and towels are removed if left unattended for more than 2 hours so everyone gets a chance at a good sunlounger.

Bungalows for family stays 5 min walk from hotel itself which is fine but as the resort is on a hill makes for exhausting journey to and fro your room in 40 degree heat. Not good if suffer with mobility issues or other conditions which my husband has. When at the hotel through plenty of lifts if you need them to take you to the different levels for pool and beach.

- excellent staff everywhere, thanks! - very comfortable bed - we were happy with food/buffet - nice clear water at beach. - interessting Bars/Restaurants/Pools spread on Hotel Area. - good location of our room with beautiful sea view - everyone was very pleased with our baby, nice entertainment for him, thanks for this - as we came 1 week before high season we found everywhere a free chair - Transfer from Izmir Airport to Pine Bay and back worked very well (1hr drive), important for us with Baby. We can recommend this Hotel definitely also for guests with small baby/child if you do not mind walking around with stroller as Hotel has a lot of things to explore in a wide area (with uphill walking). We enjoyed.

we definitely consider to come again, just some small things were not perfect to give 9 out of 10 points: - in our room ventilation was broken in toilet (made loud noise) - opening hours of bars/restaurants could be longer (we came 1 week before high season) - in high season could be crowdy we guess - not everywhere is quite hotel, a lot of Animation till late in evening. - at beach it's not everywhere easy to go into water (has stones/rocks), just one small beach at the end has sandy beach, also not so many chairs in shadow, so not easy with small baby/child but we managed it very well with our son.

Everything was great from the first day when we talked to the receptionist till the last day. The resort is huge and offers many facilities, yes you do have to walk a lot but whoever complained about walking should choose a smaller resort. There are many pools and bars, many snack bars with varied food. The drinks were good quality and the cocktails were lovely. The resort offers water sports, plenty activities for kids and adults. I recommend the a la carte restaurants (I think they have 5) , it was a great experience. Also the spa offers one of the best massages. The location is great, there is so much vegetation around. Furthermore, the staff is very nice and helpful they never seem bothered to help us. This is one of the nicest resorts in kusadasi if not in the whole country. I would come back here for sure.

My only complaint would be that the room is a bit outdated and the bathroom is not very nice. The bathtub is quite annoying and whenever the shower is running the water is leaking on the floor.