ALL WENT WELL

The sea was beautiful but, unfortunately, the beach was too narrow. The hotel was big, bright and spacious. The personnel was friendly and helpful with one or two exceptions. Our room was reasonably big, clean and comfortable, but I imagine the cleaning staff was a bit overwhelmed since the daily cleaning service came always pretty late in the afternoon. The beds were a bit too hard, which I didn't mind but my daughter complained about. The food was good but could be better at a 5-star hotel.

Value for money: All things considered, I thought 300 Euros per night was a little too high.

beach

reception providing information about hotel facilities was limited

Beautiful location and some of the facilities.

Plenty of food on offer but cold!

We had a lovely vacation here. The resort is really nice with small but nice own beach and lovely little park just next to the hotel. It was clean and all covid measures were in place.

Most of the staff don't speak English at all, especially in the restaurant. The soft drinks and cocktails are with bad quality. Food is good but no any variety of fruits. The senior guy on the reception can be a bit more polite while welcoming the guests in the hotel. Presenting the resort and giving us some information for the facilities and our stay in general would have been much appreciated.

sea and massage

food so so, not cleaning need every time ask and take shampoo

Service in general, front desk and guest relations and entertainment team were very good.

Food selection. While trying to cater for a variety of cultures, it was no better than average, tasteless (I sampled everything on offer!). The 'reserved' restaurant was no better. At any given time, 2 or 3 of the drinks/coffee vending machines were out of service. Most of the time, I had to request cups or glasses or crockery - staff were not pro-active. I am an early riser, so no excuses here! For the rest, a mundane inclusive offer. The resort may meet the Hotel Association's requirements for 5 stars, but no way is worth more than 2 or 3 stars at a push. Want a true 5 star experience - stay at the Polat Renaissance Hotel in Istanbul!

the layout and its decorations appearance of the hotel is great and good location

the taste of the food , t staff were rude , toilets were mostly not cleaned and smelly , limited sun beds , had to pay to use the safe

I liked the location; beautiful views and nice beach. Clean beach and sea. The hotel was clean. The bar staff were efficient. It was easy to get to Ephesus.

The food was very disappointing. Poor service; very crowded buffet with not nearly enough staff to serve (covid, all screened off) and limited choice of food (a bit like school lunches 😱); and at times so busy the queues were long and when you got to the front they’d run out! No other dining available except a late-night “cafe” which was even worse. Lockdown meant no escape to the town either. The front desk staff were also poorly trained and our room was not as described - when we complained we were told the manager would arrange a new room the next day (we arrived at 9.30pm so they said all the managers were at home and they couldn’t help us!) but they never did. The lifts were very old and slow and there were long waits for them at busy times.

Staff is excellent but facilities are very dated and it shows. I would rate this a 3 star facility not 5 star for sure.