Very good location, in the center of european part of Istanbul (all sightseeing monuments are in range of 1 or 2km as well as T1 tram line, Maramay and Metro). Stuff was more than pleasant and helpful. My brother is in wheelchair. All technical issues connected with his condition Selçuk, Yavuz and Kenan solved, from geting in/out of lift, breakfast in bed, taxi calling, gave us all needed information. Breakfast was various and sufficient, pancakes were perfect. Internet very good. Rooms were clean, towels and bed sheets were changed daily.

Reception mentioned that hotel is not for person in wheelchair but I insisted. It definitly isn't. But all stuff helped us so we didin' have problems and we were functional after all.

The staff were very friendly! We were greeted by Kemal when we arrived who was very kind and helpful as well as the rest of the team. The room was clean which really is most important. Breakfast was yummy as well. The location was perfect close to the centre, tram, metro which makes it easier to get around. Upon leaving we lost our purse the night before without realising until we were checking out and Rafik and the rest of the staff helped call the store and speak with the Taxi driver and we were able to get the purse and get to the airport on time. My mother in law came here previously and she recommended we go again, I would definitely come back. Thank you again Benler Otel team!

Excellent breakfast, everything you need .... specially omlet and the pancakes :) Good location for business and to look around. Parking is near ...

The hotel is renovated outside and probably some rooms inside. But still missing some things. For example, in our room electric outlets didn't work. Also there was no lamps over the bed. In the bathroom there was no toilet brush. Strange ... I visit this hotel very often but this was first time to be like this. Hope this is because of the renovation and all will be back to normal soon.

Everything was as per our expectations, but the price was a little bit high (100 Euro/night/double room). Personal was friendly, room was clean, breakfast was not so variated but enough. NOTE: If you travel by car, I strongly recommend to use the in house parking near Double Tree Hotel (vis-à-vis Benler Otel).

Although the hotel is clearly renovated, some of the features are visible old and just a bit "refurbished". The interior of the hotel looks old for the price asked.

Staff was very cooperative specially Selcuk. Our flight was in the evening 8PM and he allowed us to stay in our rooms until 3 PM, which was a big favour from Selcuk. Overall Very happy with the location and breakfast, clean rooms, AC working perfect, a bit of traffic noise as our room was facing the main road. If visiting Istanbul again will stay in this hotel again, Highly recommended.

Staff and location

Everything in the hotel..staff very friendly & serving the guests with good smile...the managment is with esteemed capability and efficient administration and highly appreciated by every individual..the hotel is clean..housekeeping are friendly with a good smile..breakfast is good..and the location is in the centre of the city..train station is very close to the hotel..

Nothing..

We were pleasantly surprised by the conditions offered by Benler Otel. The staff is particularly kind. I would like to mention Sevcek who responded immediately to any request in a professional manner.

great location, friendly staff, good variety for breakfast, cleaners were thorough, even made a friend there, customer service was outstanding & my further trips to Turkey I will be coming back to them

no negative comments

The hotel was cool clean friendly helpful even when things went wrong they would help us put it right

It was at the top of a hill, no disabled but it was like that all over Istanbul

Nice rooms. Very big bathrooms. Kind staff.

This area is cut off from cars approaching during the day making it hard to get back and forth. Centrally located, but…