this hotel is located in the center of the old city. very comfortable rooms and cleaning crew were very nice.

we did not appreciate the manager who checked us in. wanted to charge us $55 per night extra because we chose a room with single occupancy instead of double by mistake on Booking.com. we booked 22 days at this hotel and we felt the Managment was trying to take advantage of the situation to make more money that was unreasonable. luckily we canceled our booking and made new booking on the spot and end up not paying a dollar more. this shows how the hotel Managment were not fair in their over charges since the prices on Booking.com were the same for single and double occupancy during our stay.

Excellent staff, friendly, professional and efficient. Great customer service, breakfast was amazing and dining room staff was outstanding. Special kudos to reception staff who was always available to answer questions, provide accurate information and directions Many thanks to Mustafa, Erol, Bushra and Hussain whose friendly and smiling faces were there to greet you at the reception House keeping was great and polite. Porters at front reception ready to go above and beyond to help you out

I used a disability access room which was just perfect for my needs. However some of the features need upgrading like the towels in the bathroom were placed too high, shower chair could be more sturdy, an extra grab bar in shower area would be nice The wheelchair ramp in front was too steep. Revising and upgrading the facility for wheelchair ♿ access is highly recommended

Staff attitude, breakfast, room view, cleanliness, location.

1. I paid in cash on arrival, yet I received an email from booking.com that my card didn't work. This was embarrassing. The hotel should have a system to inform booking.com that payment has been received. 2. I had a triple room on 5th floor. The room was good with a good view BUT very noisy due to the noise of AC vents and kitchen exhausts from adjoining buildings. 3. THE WORST THING WAS THAT AC WAS WORKING WHERE AS IT WAS WRITTEN AC IS PROVIDED.

perfect location since it is located in the old city area,shopping and restaurants near; close to the grand bazaar,hagia sophia,sultanahmet blue mosque,sirkeci restaurants area ; yet it is located near the metro joint,in the very heart of Istanbul,you can acces every city part from this location via public transportation .

Perfect location on the metro transport route. Hotel staff were fantastic, helpful, warm and friendly and always ready for service. Breakfast was very good with a good selection everyday.

Nothing....the hotel serviced all our needs, thank you!

Very nice hotel in an excellent location if you intend to stay in old town as it is close not only to the main attractions but also metro and tram stations. The room was nice and cleaned every day. Breakfast was very good too. The staff is excellent and extremenly helpful. Special thanks to Engin, Koray, Erdal and Erol.

Very good location, clean and comfortable rooms, great breakfast. Staff service very good too.

Nothing really that we did not like.

Staff and Location was excellent

Breakfast was limited

The staff are welcoming and friendly.

Nothing.

Excelent service

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