Our room was lovely, as was the whole hotel. The many traditional Turkish lights in the lobby were stunning. There were beautiful blue ones in our room as well. The room was large, the beds comfortable, and the bathroom well-appointed. The owner had lived in Japan and really considered the needs of international travelers. All of the staff was nice. The breakfast had so many different foods, we lost track. We also enjoyed sitting by the pool. The hotel has a view of the salt/limestone/calcium (I forget) park with ruins and was a short walk.

The hotel no longer has a restaurant. They did have pizza delivery. The pizza was not good, and cost 800 lira. We saw the same one two doors away for 250.

The location is excellent and the owner & staff highly attentive. You can actually see Pambukale from the hotel. One entrance at the bottom of the Pambukale steps was a short walk. The hotel gave us a lift to the north top of the hill entrance which was fantastic advice as it meant we toured the site coming downhill rather than uphill. Huge difference. They also gave us towels to use for when we went into the spa in Pambukale Overall a great experience and one we’d be sure to repeat

Not a lot to dislike - honest people running an honest business providing work for local people If I had some constructive criticism it would be a little more lighting in the room. However as you can see I had to find something to write in the dislike section

The location is great, being a short walk from the travertine terraces. A selection of restaurants are also a short walk away and a great bar. We enjoyed the lovely swimming pool and were lucky to have it to ourselves each afternoon. We had a nice welcome from Ali, the hotel manager, and all the staff were helpful.

The air conditioning couldn’t be regulated. It was too cold especially as the lightweight blanket was too small for the bed. However without the air conditioning the room was unbearably hot. The room was not cleaned daily unless you requested it.

We stayed in the hotel for one night in order to visit the Pammukale travertines. The staff were exceptional: Merve was a lovely lady who was very welcoming and friendly, spoiling us with complimentary water and watermelon. Mahmut was very generous, driving us around Pammukale to get to the travertines and shared his Pammukale wine with us. Ali was very helpful and organised our hot air balloon ride the following morning. Overall, the hotel was lovely, rooms were spacious and comfy with air-conditioning and pool was heated. Breakfast in the morning was very good and traditional.

Nothing

I enjoyed the warm personality and hospitality, I was first attracted to the large rooms and the beautiful grounds. However, the family and true Turkish hospitality is what will bring me back again.. I live in a tourist town. Sometimes people paint a smile because it's their job. I truly felt I was in a nice hotel, with the hospitality of being invited into a families home. Thank you once again for the amazing stay.

The only thing I didn't like is the fact that I couldn't stay longer. It's a beautiful property. There is nothing I don't like about it..

The owner Ali, his family and staff can’t do enough for you. Breakfast was out of this world. Every time you enter hotel you are offered something to drink, even snacks. The pool area has nice comfortable seating, hotel decorated to a high standard. The rooms are large, comfortable, bedrooms cleaned daily with fresh towels, toiletries and water. I can honestly say it has been one of the best hotels I have stayed in. Even though it is a hotel, it felt like I was staying in a family home, I was so well treated. It was a pleasure to stay here. I am sad to be leaving.

Nothing

The property itself is fantastic, but the really truly thing that sets this Hotel apart from all others is Ali and his wonderful staff. There is simply not too much to say to people who treat you like royalty. We both have traveled around the world and seldom have we encountered the kind of hospitality that we received at the Pamukkale Whitehaven Suite Hotel. From our arrival, to breakfast to Ali helping us with all of our travel needs. This is the place that you want to stay when you are going to Pamukkale!

There is simply nothing to dislike about this property.

The hospitality at White Heaven is spectacular. All the staff were friendly, helpful and just lovely. We were welcomed with the most restorative tea and beautiful orange almond cake. The lobby is quite large and filled with Turkish rugs, cloth, lamps etc. The garden and exterior of the hotel is looking fantastic and still being worked on. Before our stay, Ali was helpful over What’sApp arranging an airport transfer and balloon flight. While we were in the hotel Mel couldn’t do enough to help us - he drove us to drop off points, provided extra towels and trip advice. We’re really grateful for the support. The bed linens and towels were great quality and the bed was quite comfortable. There was an abundance of free bottled water (the tap mineral water isn’t drinkable).

The room, though we were upgraded from a twin room. The fittings, decor and layout were just baffling - but it was clean. It seemed like all the components that a hotel has were gathered up then badly put together. The floor was uneven. The shower could have been a tub - to better take advantage of the mineral water in the hotel. The room had a huge amount of space but it was wasted by a poor layout. There was a lot of noise from chairs scraping on the floor in the lobby, the street noise was to be expected.

I recently had the pleasure of staying at the White Heaven Hotel in Pamukkale, and I must say, it was an exceptional experience. From the moment we arrived, we were greeted with warm smiles and treated like family by the entire staff. One of the highlights of our stay was the fantastic Turkish breakfast that the hotel provided. The selection of traditional dishes was simply mouthwatering, and it was a great way to start our day exploring the beautiful surroundings. I must also mention Mel, the manager of the hotel, who went above and beyond to ensure our stay was perfect. On one occasion, I had forgotten my laptop in an outside restaurant, and Mel personally took the initiative to retrieve it for me. His dedication to customer service was truly impressive and greatly appreciated. The hotel itself was comfortable and well-maintained. The rooms were clean and spacious, offering a peaceful retreat after a long day of sightseeing. The location was also convenient, with easy access to the stunning natural wonders of Pamukkale.

Nothing

This hotel was one of the best stays I have experienced in all my years of travel, simply because of the incredible owner, Ali and his family who run the hotel. Their hospitality and service was superb. The breakfast was amazing and generous, overall being looked after with constant supplies of water given it was very hot each day. The pool area was such a respite and the proximity to the Heliopolis site was excellent , given the hotel would drop u off at the entry gate anyway.

ABSOLUTELY NOTHING!!!