155 reviews
From
$295P.O Box 7814 Kintu Road, Kampala, Uganda
155 reviews
1/51
From
$295Spa/Wellness packages
Outdoor swimming pool
Free Private Parking
Free wifi
Steam room
Sauna
Air conditioning
Beach umbrellas
Welcome to the luxurious Kampala Serena Hotel! This 5-star hotel is located in the heart of Kampala, just 0.4mi from the city center. With 155 rave reviews, this hotel is a top choice for travelers seeking comfort and convenience. Prices start from $295 and the hotel offers complimentary breakfast.
As a guest, you can enjoy a range of amenities including a free outdoor swimming pool, sauna, and fitness center. The hotel also provides free WiFi and private parking. For those who like to indulge, there are spa and wellness packages available at an extra charge. This pet-friendly hotel also offers a shuttle service at an additional cost, making it easy for guests to explore the area. With a 24-hour front desk and non-smoking rooms, the Kampala Serena Hotel ensures a hassle-free stay for its guests. Whether you're here for business or leisure, this hotel has got you covered.
Conveniently located on Kintu Road, the Kampala Serena Hotel is the ideal choice for those looking to immerse themselves in the vibrant culture of the city, while also enjoying top-class hospitality. Don't miss out on a chance to experience the elegance and comfort of this exceptional hotel during your visit to Kampala, Uganda.
When it comes to dining, the Kampala Serena Hotel offers a truly diverse culinary experience. Guests can indulge in a variety of cuisines at the on-site restaurants. From the Italian delights at The Explorers Italian Bistro to the local flavors at The Lakes Restaurant, there's something to satisfy every craving. The Pearl Restaurant and Champagne Bar provides an elegant setting for enjoying international cuisine, while The Pool Bar and Restaurant offers a relaxed atmosphere for a casual meal. For those seeking a traditional ambiance, Bambara Lounge and The Mist Bar serve up a delectable array of international dishes. If you have a sweet tooth, don't miss The Ssese Patisserie, where you can savor delightful treats.
In addition to accepting cash, the Kampala Serena Hotel provides convenient payment options. Whether you prefer Visa, Mastercard, American Express, Maestro, or UnionPay, the hotel has you covered for a hassle-free transaction. The flexibility in payment methods ensures that guests can focus on enjoying their stay without worrying about currency exchange or availability of payment options.
For accommodation, the hotel offers a choice of rooms tailored to meet different preferences. The Executive Room, with a single occupancy option, provides ample space of 560 square feet and a king-size bed, accommodating two adults and one child. If you desire more space and luxury, the Executive Suite, also available with a single occupancy option, offers a sprawling 1023-square-foot area and a king-size bed for a comfortable stay for two adults. With a diverse range of amenities and accommodations, the Kampala Serena Hotel is indeed a luxurious retreat for travelers seeking comfort, excellent service, and a taste of vibrant Kampala.
Closest airports
Entebbe Airport
21.6miJinja Airport
42.2miSpa/Wellness packages
Outdoor swimming pool
Free Private Parking
Free wifi
Steam room
Sauna
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Sun deck
Terrace
Garden
Wheelchair accessible
Balcony
View
Private Bathroom
Parking On Site
Show 4 photos
King Room, Single Use
1 Queen Size Bed
560 sqft
Private Bathroom
Balcony
View
Minibar
More details
Show 2 photos
Deluxe, Single
More details
Suite Executive
More details
Show 4 photos
Superior, King, Single Use
1 Queen Size Bed
560 sqft
Private Bathroom
Balcony
Minibar
Dryer
More details
Show 2 photos
Deluxe
1 Twin Bed
+
More details
Show 2 photos
Executive, Single
More details
Show 2 photos
Executive
1 King Size Bed
+
More details
Show 3 photos
Deluxe, King, Single Use
1 Queen Size Bed
2 Twin Beds
505 sqft
Private Bathroom
Balcony
Minibar
Dryer
+
More details
Suite Business
1 King Size Bed
More details
Show 5 photos
Deluxe, Queen/Twin, Single Use
1 Queen Size Bed
2 Twin Beds
505 sqft
Garden view
Private Bathroom
Balcony
Minibar
+
More details
Show 5 photos
Executive, Queen, Single Use
1 Queen Size Bed
560 sqft
Garden view
Private Bathroom
Balcony
Minibar
More details
Indulge in luxury in our 560 sqft Executive Room with a spacious balcony, hot tub, and garden view. Perfect for a solo retreat or a couple's getaway.
Show 4 photos
Suite Executive, Single Use
1 King Size Bed
1 Sofa Bed
1025 sqft
Garden view
Private Bathroom
Balcony
Minibar
More details
Indulge in luxury in our spacious Executive Suite, featuring a king-size bed, a private hot tub, a balcony with a garden view, and a relaxing bathtub. The 1023 sqft suite is perfect for a romantic getaway or a leisure trip for two adults.
Superior
x6
+
x3
More details
Suite Presidential
x8
+
x5
More details
Club
1 King Size Bed
x4
+
x3
More details
Suite
x8
+
x5
More details
Superior, Single
More details
Deluxe, King
1 King Size Bed
x4
+
x3
More details
8.6
155 reviewsFrom
$295Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇬🇧
Janet
8.2
8.2
The hotel is very clean and comfortable and in a very pleasant environment. The staff are friendly and helpful particularly the concierge. The facilities at the hotel are good and the restaurant meals are of a high standard in the buffet style restaurant and bar. Overall a hotel to be recommended!
Although we enjoy staying at the Serena Hotel, we do feel it is looking ‘tired’ in places and is in need of some refurbishment.
🇺🇸
Willem
10
10
Everything Food Service Security
Cold shower needs to be fixed. If I pay $300 for the room then I want a hot shower 24/7
🇺🇸
Mausi
10
10
The staff, cleanliness, comfort and location in the heart of Kampala.
My experience was that guests who booked on Booking.com were accommodated in what seems to be an annex tucked away from other guests.
🇮🇹
Matsglobetrotter
10
10
Excellent place to stay. The service is great, staff very attentive to the needs and the rooms very comfy and nice. Tried the spa and swimmingpools and all very nice
Nothing to mention
🇬🇧
Darrell
8.2
8.2
good location for access to the city
unusually the food selection at the buffet wasn’t great and at breakfast the food and juices were not re filled quick enough
🇳🇬
Tessy
9.1
9.1
The ambience... the spacious rooms... the serenity of the environment; how the living areas is set back from the city buzz... the warm staff (especially the Lake Restaurant staff- particularly Aggre and Rosetta)... the gym! All the instructors are so much fun to work with and very encouraging and quick to help...
The reception staff weren't as warm and didn't show empathy. Such a contrast to the restaurant and gym staff
🇬🇧
Mark
9.1
9.1
Safe and secure central location
Only minor issue was hot water lacking early 1 morning
🇸🇪
Matsglobetrotter
8.2
8.2
Great stay, comfy room, staff is very friendly and attentive. had a greart massage in the spa and enjoyed the swimming pool
N/A
🇩🇪
Stefan
9.1
9.1
Staff always helpful and attentive. It was always a pleasure for us to have a small talk with them. Rooms are clean.
At night the frogs were very loud. Smoking area could be more comfortably.
🇰🇪
Mugure
10
10
Very comprehensive breakfast menu. However, it didn't change much from day to day. Which is okay given how wide the menu was.
Nothing.
Attractions
Nakasero Market
0.8miOld Taxi Park
0.8miKisenyi
1.2miUganda National Mosque
1.3miUganda Museum
1.3miYoung African Refugees for Integral Development Center (YARID)
1.6miMengo Palace (Lubiri)
1.9miKasubi Tombs
2.4miUganda Martyrs' Shrine (Namugongo)
6.1miAttractions
Nakasero Market
0.8miOld Taxi Park
0.8miKisenyi
1.2miUganda National Mosque
1.3miUganda Museum
1.3miYoung African Refugees for Integral Development Center (YARID)
1.6miMengo Palace (Lubiri)
1.9miKasubi Tombs
2.4miUganda Martyrs' Shrine (Namugongo)
6.1miAirports
Entebbe Airport
21.6miJinja Airport
42.2miThe Explorers Italian Bistro
Cuisines
ItalianAmbiances
Family Friendly•Modern•RomanticThe Lakes Restaurant
Cuisines
African•Seafood•Local•InternationalThe Pearl Restaurant and Champagne Bar
Cuisines
InternationalAmbiances
Modern•RomanticThe Pool Bar and Restaurant
Cuisines
InternationalAmbiances
Family Friendly•ModernBambara Lounge
Cuisines
InternationalAmbiances
TraditionalThe Mist Bar
Cuisines
InternationalAmbiances
TraditionalThe Ssese Patisserie
Cuisines
InternationalAmbiances
ModernLocation
OutdoorAge restrictions
Adults onlyAvailability
All seasonSpa/Wellness packages
Outdoor swimming pool
Free Private Parking
Free wifi
Steam room
Sauna
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Garden view
Soundproof rooms
Elevator
Room service
Restaurant
Sun deck
Terrace
Garden
Wheelchair accessible
Balcony
View
Private Bathroom
Parking On Site
Accessibility
Lowered sink
Raised toilet
Toilet with grab rails
Wheelchair accessible
Activities
Aerobics
Golf course
Happy hour
Live music/Performance
Movie nights
Themed dinners
Walking tours
Bathroom
Bathrobe
Bathtub or shower
Hairdryer
Private Bathroom
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Babysitting/Child services
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kids' meals
Minibar
Restaurant
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Currency exchange
Express check-in/out
Tour desk
General
Air conditioning
Carpeted
Designated smoking area
Elevator
Executive lounge access
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Hypoallergenic room available
Ironing facilities
Non-smoking rooms
Room service
Smoke-free property
Soundproof rooms
Internet
Free wifi
Kitchen
Dryer
Electric kettle
Living Area
Desk
Sitting area
Media & Technology
Satellite channels
Telephone
TV
Outdoors
Balcony
Garden
Outdoor furniture
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Screens or physical barriers between staff and guests in appropriate areas
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Key card access
Safe
Security alarm
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service
Spa
Back massage
Beach chairs/Loungers
Beach umbrellas
Beauty services
Body scrub
Body treatments
Couples' massage
Facial treatments
Fitness
Fitness center
Fitness classes
Foot bath
Foot massage
Full-body massage
Hair coloring
Hair treatments
Haircut
Hairstyling
Hand massage
Head massage
Light therapy
Locker rooms
Makeup services
Manicure
Massage
Massage chair
Neck massage
Outdoor swimming pool
Pedicure
Personal trainer
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Steam room
Waxing services
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Shuttle service
View
Garden view
Inner courtyard view
View
From
$295Check-in
From 12:00
Check-out
Until 10:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
There's no age requirement for check-in
Curfew
Come and go whenever you want
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0+ years
13+ years
Extra bed upon request
$150 per person per day
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
Visa,
Mastercard,
American Express,
Maestro,
Cash only,
UnionPay,
Cash
This property accepts cash.
What are the check-in and check-out times at Kampala Serena Hotel?
Guests at Kampala Serena Hotel can check in starting from 12:00 PM and need to check out by 10:00 AM.
Is there parking available at Kampala Serena Hotel?
Yes, there is parking available at the Kampala Serena Hotel. It is private, on-site, and free for guests. No reservation is required for parking.
What's the nightly rate at Kampala Serena Hotel?
The entry-level price at Kampala Serena Hotel is $295. These rates are subject to change based on room selection and travel dates. Kindly input your dates to view current rates.
What are the room types available at Kampala Serena Hotel?
The hotel offers an Executive Room for double occupancy, featuring a non-smoking environment and accommodating 2 adults and 1 child. The room includes 1 king size bed within a 560 sqft space. Additionally, the Executive Suite is available for single occupancy, offering a non-smoking environment with a king size bed in a 1023 sqft suite.
What is there to do in Kampala Serena Hotel?
Guests at Kampala Serena Hotel can have a relaxing time at the hotel while enjoying the array of leisure amenities available. They can indulge in wellness packages at the spa, take a dip in the outdoor swimming pool, and unwind in the hot tub or steam room. For those looking to stay active, there's a fitness center, and for golf enthusiasts, a golf course is also available. The hotel features several dining options, including Italian, African, seafood, and international cuisines in various ambiences, catering to different preferences. The hotel also offers a poolside bar and restaurant for a casual dining experience. Whether guests seek family-friendly or romantic settings, the variety of ambiances cater to different moods. With 24-hour front desk service and non-smoking soundproof rooms, the hotel ensures a comfortable stay for all guests.
Can guests use a pool at Kampala Serena Hotel?
The hotel has one pool available, which is open all year round. The pool is located outdoors and is restricted to adults only.
Is there an in-house restaurant at Kampala Serena Hotel?
The Kampala Serena Hotel has a variety of on-site restaurants, including The Explorers Italian Bistro, The Lakes Restaurant offering African and international cuisine, The Pearl Restaurant and Champagne Bar serving international dishes, The Pool Bar and Restaurant with international cuisine, Bambara Lounge offering international cuisine, The Mist Bar, and The Ssese Patisserie. These restaurants provide a range of ambiances from traditional to modern and offer cuisines including Italian, African, seafood, local, and international dishes.
Does Kampala Serena Hotel accept credit cards and cash payments?
Yes, Kampala Serena Hotel accepts credit cards such as Visa, Mastercard, American Express, Maestro, and UnionPay. Additionally, cash payments are also accepted at the hotel.
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