One of the pearls of Kampala. 22 years since I visited the hotel I was back to stay for 5 nights. The personnel are friendly and service minded and the facilities are clean. I really appreciate that they can tidy up suits, iron shirts and polish shoes. As I was attending a wedding I held that in high regard. I would also like to compliment the variety of shops at the hotel, which allow you to purschase items from high end to casual, clothes, souvenirs etc. There is also a tourist information center at the same premises.

If there was one thing I would have like to see improve is if they can make the rooms and the doors a bit more noiseproof. When you are inside your room you can easily be distracted by noise coming from the hall.

This Sheraton is a very fun and engaging property. better than most. Jean Philippe has truly created a 5 star experience. His daily involvement in the property, especially with customers, is more than any General Manager of any property I have stayed at. The staff is extremely nice, smart, attentive, and their love of the customers experience really shows. The property itself is not the newest of Sheraton, or Marriott hotels; but it doesn't matter. The atmosphere of the staff elevated my experience to one of my favorites. Kampala can be hard to adjust too for new travellers, but I truly feel at home at Sheraton Kampala. if I could give it more stars I would.

Having stayed in quite a few places, and travelled quite a bit - I could nit pick the property. but any type issue was met by overwhelming response from the staff... I got a wrong order from room service, they fixed it, discounted it, and gave me a free cake dessert that made me forget entirely what happened. the smokers section is tucked out back, and kinda far - but not sure I would even complain - they actually have servers out there that are attentive and I enjoyed the privacy.

the location was perfect and some of the staffs are exceptional especially those at the equator bar , the breakfast hall and a couple of the receptionist

Their approach to their customers that came in earlier than the check in time .. I was made to pay $180 just for about 5 or 6 hours to my check in time , instead of welcoming me and at least putting me in a comfort zone for my room to be ready …it’s annoying , The bathroom tubs and the toilet at the diplomatic suites are uncomfortable , Please they should do something about it .. it’s too small for comfort

The hotel's location is good for one with business in the Kampala CBD

I had to walk long distance to catch my taxi since there were stringent security controls, for some delegates staying at the hotel. The hotel had no control over this security set up.

The staff are amazing Olga and Giofri at the reception Captines especially Joseph Restaurants especially 7 seas Douglas and chief Hassan Very friendly and helpful Special thanks to Mr. Abdelmounaim finance manager

Wi-Fi Coverage at 6th floor very weak 601 room

The Sheraton is a classic hotel with many amenities. It is an older hotel so decor is a little tired but staff are welcoming and friendly. We had an executive room so access to the club lounge which made our stay extra special

Decor was a little tired

Everything perfect. Staff the most friendly and helpfull. Mr Hassan very helpful with luggage and other things. Thanks for cleaning lady Juliet Benna who always kept my room so clean.

room are very maintained, more than expected. staff is very polite, breakfast is very good. the atmosphere is very quite and relaxing, all facility are available. will soon come back again,

Staff is very courteous Food and entertainment excellent

Not having usb chargers A quite bar would be ideal.

The food and new year's set up was good.

The price was high having booked a room and could not get a exception price for my son we had to book him into another place