Very nice hotel, excellent and varied food, wonderful view from the restaurant. Pleasant outdoor restaurant, nice surroundings of the hotel. Also the hotel beach and pool is very nice and clean.

The hotel beach was a bit far, a twelve-years old child could not sit in the beach bar with us, even if he only drank juice. We could not move chair from the restaurant 5 meters to the chess, the staff asked for it back even when the restaurant was empty. Sometimes we felt that the staff was bullying us.

it id very stsfiied on locstion and clean

in fact,when I was vsiting fish market in the hotel i found really the most of fish aren’t fresh due to my experience in fishing I recommend ifposdible to be daily frisj from market.

The staff were all excellent. Very attentive.

Hot breakfast items weren't very hot.

Overall atmosphere is excellent, you feel like you are somewhere in Europe. For us it was great. It is not newly open, rather a bit age-worn, but everything works, we don't have a feeling it is outdated at all. The sea is more like a small salt lake without actual sea view but we got used to it fast and didn't pay much attention because the beach is perfectly organised with enough space and all needed amenities.

How the breakfast organised is really shameful for such a hotel. On the third floor the service is great but there is constantly a waiting line to get inside. On the first floor you can seat outside with amazing view on the marine but the service is terrible. If the hotel fix the service on the first floor it would be the best place to have a breakfast.

The facilities were excellent, views were amazing. The pool, gym and beach were great the kids enjoyed a lot. The staff were very professional and accommodating

There were some minor inconveniences though, like running out of food during breakfast, delayed response on our bed delivery and water request, mixed our drinks with alcohol even though we required non-alcoholic, our room card got deactivated for some reason. We returned to our room with kids already tired from staying the whole day swimming and came back only to discover that the room access cards were not working so we have to go down to the reception. The lady at the reception (same staff who checked us in) her name is Shering, we like her. She is actually very kind to us but also very professional at the same time. We understand it was a holiday and they are at 100% occupancy rate however, the management should double the manpower during peak season to accommodate all guests.

good service everywhere and nice swimming pool area. Upgrade to club concept is worth its price in terms of food quality and good selection of free alcoholic and non alcoholic beverages during dinner time (thank you Monalisa for your help and recommendation!). Fisarket restaurant (beach area) is really super and Belgian cafe restaurant (beer, snakes and football huge screen) - nice for outdoor evenings.

the main restaurant was disappointing - huge selection but not very tasty. The place itself also not elegant (as for five stars hotel). The internet is very poor. the access to the see is very limited - actually it is a part of water surrounded by constructions - no see view at all.

The hotel is clean. Staffs are friendly and helpful. I chose a room with twin beds (for 2 adults and two kids under 10) and was glad to find a room on Floor 14, with a fantastic outside view. The room was clean and tidy. It had a tea and coffee maker with supplies and a small fridge to keep water and soda cans cool. The attached bath was lovely, with a bathtub, standing shower, and toilet. On level 3, there is a pool and a kid's activity area with a TV, Nintendo Wii and games, and some movies to watch. On Level L, there was a Bayshore Beach Club with a private beach, which was excellent, and three pools (a splash pool for toddlers and kids pool with a water slide, one pool for adults with a bar, and an adjacent hot water jacuzzi. Spending time on the beach and pool area with a jacuzzi was amazing. The buffet dinner was good, with various food and unlimited soft drinks. I liked roasted beef and grilled foods. The buffet breakfast was delicious, with exceptional varieties of continental foods. I highly recommend it to others, especially families with children, and will return for a more extended vacation.

Muslim shower was on the left-hand side of the toilet. Some girls were taking sun baths without bras, even though lying on their bellies, but they must respect the UAE culture and families with kids.

good parking and nice spa.

didn’t get the sea view which I booked and paid for. room wasn’t ready. and the food wasn’t as expected.

the spa facilities, including the cold water plunge pool, hot tub and sauna were amazing. great that they were included for free! The mussels at Belgium beer cafe were so so good! albeit abit overpriced. Great breakfast!

The hotel is quite tired looking and could do with a bit of a revamp. The restaurants were all mainly only offering a buffet option which which specifically didn’t want. so our choice was limited. the beach bar was understaffed and the beach was in need of a clean up. overflowing bins and rubbish left out.

We were room 1212 for the days of April 19- April 22nd. We had a cleaner named Repaul or Rejual. He was awesome. Always around when we needed something and very helpful. He's what customer service is all about. If I could go every weekend and have him clean my room. I would. Also the receptionist for the lounge and the waiters and waitresses for the lounge on the 18th floor were very welcoming, pleasant and helpful. We pay for Intercontinental for the customer service. And we were not disappointed this weekend. All around great, excellent customer service. I will always go back as long as the customer service is that good.

We had some people/kids next door who were very loud while we were trying to go to sleep. But that eventually stopped. Our lights didn't work, but they were repaired before we left. The small things that went wrong eventually got fixed.