very nice location, room has washing machine and nice balcony i have to admit the professionalism of bell boy Denzil and room cleaning supervisor Abas, they made my stay much better

some smell in the sink

Big room, no need to "drift" between bed and luggage :) Had some kitchen appliances, especially liked big refrigerator - perfect to store some water, yoghurt, etc for kid. Also had microwave in case if any.

No plugs near the bed at all! 5 out of 5 my kid slept with the discharged phone near the pillow :( Also, there was no free plugs at all - even if they were UAE standard and I took adapter from the lobby - I had to unplug electric kettler in the small kitchen (I didn't need it, to tell the truth) to plug a phone for the charging. Also breakfast was poor, same everyday.

This was my second stay here, I defenitely love the hotel and hotel area, value for money, breakfast and location, easy access to metro. The complimemtary access to other hotels in Palm island is also great. Cleaning staff is supernice:)

I would like to bring to management attention that it is very uncommon and really inconveniente to ask for deposit only in cash and in local currency! Most people go back to their country after check out so then people have to change back your deposit to other currency, making guests loose money on converting twice! Would be great to have complimentary transport too to the hotels in Palm island.

All people working there were extremely polite and welcoming. Many thanks to Jane, Soukaina, and Sangita who helped me a lot with papers printing when I was in a hurry. Breakfast was tasty and left a good impression, gym and the pool at the rooftop are also nice things to have. Supermarkets, pharmacy are in the same building and offer wide variety of groceries and house keeping goods. Also, Dubai Internet City metro station is in five minutes - very convenient to get to the downtown. The area was not too crowded in October, but lively still.

Sometimes I felt like it was insufficient light in the bedroom. However, it can be by design - it's a bedroom, not a study.

The breakfast was a buffet with a variety of food and in case needed the chef made something for you immediately.

Sometimes, the hotel charges customers one or two days before their arrival. This is while I have chosen pay at the property option. This problem must be addressed. Since if I want to pay ahead of the time of my arrival, then I use options that bring about a discount for me!

Excellent mini apartment, perfect for long stays in Dubai when you want to save a bit and cook instead of eating out. Really good TV screen with reasonable selection

Shower was smallish, water pressure low, water not very hot.

Nice place with very good service, especially the housekeeping staff.. they are so kind and doing great job. The supervisor Rajenda Thapa was following everything and make sure about Room cleaning. He is so friendly and active.

I enjoyed the breakfast, the spacious room, and friendly staff.

The bathroom (especially the bathtub area) is not well-cleaned sometimes. It could have been better.

Stay was amazing very helpful staff and very clean room housekeeping staff mr waqar and supervisor abbas and riaz from bell boy are very helpful staff.

Breakfast was fairly good for the money. Stuff were very friendly and helpful. Location is convenient, there is a supermarket nearby as well as a metro station. The AC worked as intended and didn't default to a pre-set temperature by itself, which has been my experience in other hotels in UAE in the past.

Low water pressure in the shower - pretty much the only actual negative. The interior is perhaps a bit dated, but that doesn't take away from the functionality. Not a hotel issue per se, but if you want to do a safari tour, do not bother with the one in the lobby called "Rayna Tours" - it was pretty bad.