We loved everything about our stay. Location is great. It is a green walkable neighborhood, not overcrowded yet live - with great cafés, restaurants and groceries. You can easily cross the busy road by air-bridge and arrive at the tall-buildings area or have a walk to the beach on the other side. We highly recommend the grocery store Zoom that is located in the next building. Metro is two-steps away, that is wonderful as you can easily have this kind of this experience too. People/Staff are very friendly and helpful 24/7. Whenever we needed something, we got it asap or as agreed. Restaurant Charlie Lane/Breakfast is perfect to our liking - every day some new dishes were added/substituted, everything was very tasty, and the Team were always friendly and quick though they work really long hours. Our experience in the café/restaurant was perfect, too. The 24/7 self-service tea/coffee bar was a good addition. Cleaning service was daily, including weekends. The guys did a great job - whenever we came back home, it was neat and tidy with new water bottles added as well as tea, etc. Rooms are spacious, ones that have sea view get less sun and the ones overlooking the busy road are more bright, yet there's the busy road sounds too. We booked several rooms for our big family reunion and loved all kinds of rooms :) Views are nice as well. You get bottled water every day during your stay. Amenities like sauna, fitness and heated pool - we enjoyed them a lot, yet it would be good to have the swimming ones to be open longer, they are closing at 8 pm. The community hall downstairs is well organized to be a place for chilling out at a cozy place. Social Wednesdays is an event where you can have some tasty food and relax in a good company or alone listening to a pleasant music. Fun experience. Activities for kids are provided too. All in all, all of us had a fantastic stay here and loved the hotel and the city, will come back for sure!

Since it is a place where people can live for years, some furniture and appliances at some rooms are in used condition, not a problem for us, yet you might like to check in advance if it can be an issue for you.

The caliber and friendliness of all the staff, from front office (receptionists) the pool staff (life savers) the housekeeping staff and restaurant staff (specifically breakfast attendants) as well as the cleanliness and size of the rooms (very spacious and convenient)

The idea of having one bath space (bath tub) for an entire family.

Perfect hotel, Perfect services. Thanks to the whole staff for making you feel special: moormur at the front desk ( always forgetting his name, sorry) and the fabulous Alex who assist us so well on our departure. Thanks for all. We will come back.

The entire staff were extremely nice!! Very kind and friendly and so professional. The apartment we stayed in was very spacious, spotless and perfect for a family with kids. The hotel is located right next to a metro station, which is very convenient although we did eventually rent a car.

The hotel is not very children-oriented in terms of facilities. Maybe it’s more of a business hotel or long stay for adults. There are two swimming pools, however the infinity one was closed for renovation, as was the hotel spa. TV has only channels in Arabic. We did manage to connect to the YouTube app but Netflix would have been nice and/or Disney. Boardgames, card games - could also help out families with kids.

Location is good, we had a room on the 21st floor, so we had a nice view. Room was big enough, kitchen was well equipt. From the pool area you can see Burj Al Arab. The water was warm enough. There is a train stop in front of the hotel. Breakfast was ok, a wide selection of fruits and vegetables. The staff was friendly and smiling.

We had a city view room, but I didn't expect to have the main road under the windows, so it was a bit noisy day& night. I recommend a sea view room or bring some earplugs. There is a reconstruction going in front of the hotel, so access to the garage was a little bit complicated.

I like everything in the room and the hotel

The breakfast was always one way. And the restaurant attendant was very racist except one guy there. The everything was far from the hotel.

friendly staff, spacious room with stunning view, location close to train station

their not sustainable approach. they don’t provide any cleaning products for the rooms with kitchen advising to buy it all in the grocery store downstairs. it’s such a waste to buy full size products just for 2 nights stay. such a shame in a city hosting Dubai Expo which is all about sustainability.

location, staff, spacious rooms, cleanliness. Nearby metro station and convenience store.

Safety box wasn’t working. staff were informed but no one came to fix it. Fridge had a bad smell.

Loved pretty much everything about this hotel. The women at reception were incredibly friendly and welcoming and put us in a good mood from the moment we stepped into the hotel, and all the staff were very forthcoming with suggestions for things to do while in Dubai and how to make our stay a more comfortable one. Everything in the hotel was spotless, the room/one bedroom apartment was enormous with large floor to ceiling windows and a terrace and was thoughtfully laid out with two bathrooms/toilets, the bed was supremely comfortable, The location was great, next to Palm Jumeirah and right opposite the monorail. The breakfast was well organised and the buffet items were tasty, though there tended to be the same or similar items each day. The underground parking was bright, clean, spacious and very convenient, though a little care is needed with a large SUV as the ramps leading in and out have some narrow bends. The view from the room, and also from the pool was excellent, and having a mini-kitchen was very useful, though I do think that a microwave could definitely have been be provided for convenience. Rooms were cleaned every day to a high standard. There appear to be a number of excellent restaurants within close proximity of the hotel, and we particularly enjoyed dining at the Japanese restaurant Miyabi where everything we tried was just delicious. The hotel was much better value for money than other five star hotels in Dubai, and I could imagine staying here quite happily for an extended period of time. I will definitely consider making this my default hotel for future trips to Dubai.

It would really have been useful to have had a microwave in the kitchen area. Besides this minor quibble, everything was just perfect.

Clean, great facilities, friendly team

Nothing to dislike!