Radiance Premium Suites

The facilities were beautiful and clean. The staff were 100% their greatest asset. So attentive and kind and accomodatingn, they really improved tge experience further. So close to metro stop and lots of convenience stores. The next stop on the metro is mall of Emirates.

All it would take is some dishwasher liquid and a brush in the kitchen to complete the 4 star experience. Also I kept having to ask for extra towels because they only gave 2 despite the room being booked for 3.

The room was extremely clean and tidy, especially the furniture was very comfy and seemed like new. The hotel is closeby to major attractions in Dubai. Nearby restaurants were also ideal for daily food.

The swimming pool was small, but yet it was enjoyed by my kids.

I loved the location as it is very close to a supermarket that had all i need and the hotel is accessible to the metro which made my movement easier especially that i only stayed for a few days. The hotel and the room was exceptionally clean which i really loved.. Reception team has been very pleasant and accommodating especially Mr. George of the front desk who had been very helpful since day 1.. This will not be the last visit for sure.. Not to mention the corridor smell at the 1st floor was very nice, i loved the scent.. However, i hope i will get the quiet room non smoking at the highest possible floor and away from the street next time. Thank you to all the staffs who kept the hotel clean and smelling fresh..

The only downside is that i had been placed in a room on the 1st floor just above the restaurant and on the edge of the building. I can hear everyone chatting downstairs, there was also a huge tube at the side of the room that creates noise that can be heard inside. And worse, everyday until around 2am, there had been dragging of chairs or furnitures which was so annoying especially when i was trying to sleep late night. They have checked the room above as per reception but they said it might be the restaurant just below my room. I request to please allocate me a room far from the street noise and on a higher nonsmoking floor and to be far away from the restaurant below next time. As i am very sensitive with noise..But in general, stay was great..

Great and clean

No coffee and tea set in the room

Very convenient location close to a metro station and a 24-hour grocery store with good prices. The apartment was extremely clean and there was a daily thorough cleaning. The housekeeping people even washed our dishes so the fact that there was no dishwasher didn't bother us. The bed was very comfortable and linen was changed daily. We rented the apartment with 2 kids for 2 weeks and it really felt like a 2nd home. There was also ample parking downstairs and a small pool on the roof. I would stay there again.

There was no dishwasher and the kitchen could have more utensils. Frying pan and pan were scratched so we had to buy our own. There was no salad bowl. Knives were all blunt. It's advisable to buy more items for people who come for a short period of time as we were forced to buy them to do basic cooking. There is also absolutely no view and the air-conditioner was quite noisy so bring your earplugs, as you can't sleep without them.

Service on the desk, guardian and the staff - all are very intelligent, friendly, quickly resolve any issues with the room. It is very important that there is a good iron and ironing board, washing machine and dryer - this makes a long stay very comfortable.

It would be great if you had a loyalty program for regular customers. Who is staying more than a month or so.

The staff was very friendly, the location was excellent only a few steps from the metro. And the house keeping was the absolute best, doing our room even after hours. It was nice to always come home to a very clean room due to their attention. We were also two minutes form a 24hr supermarket which comes in handy when you need midnight snacks.

Noisy mornings and neighbors, many neighbors stayed noisy throughout the night. And groups stood by the building in the mornings laughing. The bathroom lights were a bit dim.

5 minute walk to Mashreq metro station. Friendly staff Cleaning done daily, towels changed daily. Water supplies given each day. We had almost everything we needed. Very spacious suite.

The windows sliding didn't cover the noise coming from outside but it was not that bad, we got used to it. There was no sponge or liquid to wash our dishes, as a personal opnion, this should be done by the guests and it should not be something to be done by the cleaning team, but they did it anyway. The electricity safety switches go off( and also the fridge) if you iron the clothes and have the washing machine on. Not a pinch of salt in the kitchen.

The hotel does not have the infrastructure to offer breakfast and as a reminder it is a hotel apartment. otherwise everything is fine in this apartment, the cleaning is done every day, the staff is very nice, the pool is just what you need for children neither too big nor too small and not overlooked. also it is at 10 or 15 minute by walk from the Mall of Emirates, otherwise very convenient a supermarket is just opposite allows you to shop for breakfast. The hotel is also very beautiful and modern. in front of the metro Mashreq (But at this moment it was at work, so no functioning).

can be only one small complaint, the soundproofing of the apartment is not top! it lacks some equipment in the apartment. even if the cleaning is done every day it would be nice to add a dust collector and a broom

The cleanliness of the place was excellent and the staff were very nice. They responded immediately when we faced any issues. The location is also very good as it is close to most places. Parking was always available which was great - the entrance is also very close to where you park so it was very convenient.

The maintenance needs some work - we faced issues with some of the faucets leaking water (particularly the washing machine’s faucet) and the kitchen ceiling was leaking as well. There were also no towels in the guest bathroom and every time we put towels, the cleaners removed them for some odd reason. Additionally, one night of our stay, we came back to our hotel room to a letter saying the water will be cut off from 12 AM to 5 AM for maintenance. Imagine our shock to this having not received any prior warning and coming back to our hotel room and not being able to shower or use the toilet. It was entirely unprofessional and very inconvenient.