Breakfast was continental style and delivered to the room - understandable with Covid restrictions I loved the suite and facilities

The restaurant food I had on the first evening was poor. I ordered fish and chips - an old favourite. The fish was okay but the batter was very hard with a yellow crust underneath, tasteless. It was really disappointing. I did explain to my waitress, but she was unforthcoming with a response. I had a swim in the hotel pool, which I enjoyed. But I couldn't stay in the water for long as it was too cold.

Excellent location, very clean, lovely staff

The gym and pool were under renovation so we couldn’t benefit from them, but we had been warned about it long before the trip so the choice was ours. They didn’t have slippers or a bathrobe in the room, this was a minus but nothing to shade the overall experience.

. Everything. Great location, great staff, great facilities, great food.

The total lack of option to have a cooked breakfast. The last time we stayed we had the offered continental breakfast which ok but we didn't do it again because the plastic waste is not acceptable (juice bottles etc) and we prefer to eat in the dining room. Luckily the village has great options for breakfast, at this time of year anyway....

Our suite was spacious, modern and beautifully furnished. staff were attentive and very pleasant. The position above Ballater offers a nice outlook with very short drive to the village. The nearby Cairngorms peaks are magnificent and worth walking in.

our room was not serviced daily which I would expect at the price we paid.

I loved the location and the building was magnificent as was our suit, just perfect and the food in the restaurant was absolutely delicious and the staff in all department were so courteous and helpful

the breakfast was ok but would've preferred a sit down meal in the restaurant

Looking for a place for a couple of nights for the Braemar Games. Good location outside of Ballater. Big rooms, handy kitchenette, great beds and an awesome shower kept us all happy. Great staff always offering to help

The rooms are really nice, clean and spacious.

No room service, you have to carry a meal from the bar to your room if you want to eat in your room. The guy in the bar is pretty weird, hard to work out if he’s shy or just rude. The ladies on the front desk were really helpful, couldn’t do enough for us.

Very clean, spacious, comfortable with excellent staff.

breakfast options could be more in keeping with the calibre of the hotel

We had an excellent room. Beautifully kitted out and lovely and warm. The bed was extremely comfortable. We used the swimming pool each day which was very clean as were the changing rooms. We also used the restaurant each evening, the food was exceptional as were the staff that worked in there. In fact all the staff were extremely helpful and nothing was too much trouble. I would highly recommend it and would definately stay again.

There was nothing to dislike!! Couldn't fault a thing.

Hotel facilities

Room was too warm even though no heat was on and outside temp. did not exceed 20 degrees C. Windows could not be adequately opened presumably for safety reasons. Need a brush and pan in room if self catering without servicing.