Close proximity to NEC, parking on site, allowed dogs, spotlessly clean rooms, very helpful staff. Breakfast pretty good with plenty of food available, good coffee and range on the buffet. Gluten and lactose free alternatives available; more for breakfast than evening meal. Rooms had lots of tea/coffee, good hairdryer, iron and full sized ironing board. Good kettle. Housekeeping staff very pleasant and helpful.

The evening food was little more than acceptable. Staff are all very helpful and pleasant but very understaffed on a busy Saturday night with a full hotel. On the Saturday the queue to order food and drink was very long and there were just 2 members of staff to man the bar, take orders and give out the food. The chef had to come out to serve food. I was very impressed by their helpful attitude despite being so obviously under pressure. There was a limited menu that night probably due to being so short staffed. For the price the evening food was very disappointing and mostly frozen food that had been reheated.

Easy walk to and from NEC, staff were excellent, from front of house to bar staff ,everyone very friendly and gave off the impression that nothing would be a problem for them if you asked for something.My room was fine,cleane and everything that i needed was there, only thing i,d say there were marks on carpet that appeared like bleach had been spilled and lifted colour, and plastic tubing on shower was dirty looking inside, be hard to clean a design fault i,d say

Only the two things i mentioned above bleach marks on carpet and plastic tubing on shower that i,d say was a design fault stopping being able to clean it.

OVERVIEW... Taking the plunge as my first time away solo, I decided to stay at this hotel as it was right next to the NEC and B'ham nternational station. The room was spacious as was the bathroom, the lobby and restaurant areas were very open. Unfortunately some places need a touch up like big stains on communal carpets, but I believe in the upcoming months certain areas will be having a makeover/revamp. The staff were great and very friendly, any issues or questions I had they helped. Helen on front desk, Harry and the girls at the bar and even housekeeping and other staff I had interactions with were all positive. I will be coming back, especially if there is an event on at the NEC that I wish to attend. PS: Found a hedgehog on the grass at the back! NEARBY ACTIVITIES... Obviously you have the NEC next-door, which doesn't take too long to get to. There is also Resorts World at the NEC, which I didn't go to this time; but this did seem to close early. You also have B'ham International Airport which had lots of activity, an easy access viewing area too for all you fellow aviation geeks. You can also catch a train into B'ham too, which was easy. ROOMS... I believe I had a queen room, it was spacious for one person but the AC unit took some getting used to with the controls. The bed was comfy for me, lots of lights if needed uncluding an additional fan and kettle should you wish to use them. It was a clean room, and a cleaning service is available during your stay should you wish. SAFETY... The fire alarm is loud, the building is not overly complicated to navigate. WALKABILITY... A short walk (10-15 mins) to B'ham International station, and 20-30mins walking depending which way you go and where your hall is at the NEC. For access to the hotel from the train station, there is sign posted stairs and a lift on the bridge from the station to the NEC. I would say it takes about 20-30 mins to walk to the airport too.

Just some touching up in areas is needed, like big stains on communal flooring (stairs) and that's the only negative I have really...so nothing major.

The comfortable room and proximity to the airport

The poor signage from the station for people arriving by train ... it was really difficult to find the hotel even with my phone map as it took me to the wrong side of the railway station car park and then I had quite a walk along the road. As it was daylight it wasnt too bad but in the dark it would have been almost impossible and quite frightening. The receptionists were busy when I arrived but could have acknowledged my presence, smiled, and apologised for keeping me waiting before checking me in.

The accommodation was ideal for our needs, an overnight stay while attending a rock concert, and it was perfectly situated 15 mins on foot from the venue (Resort World Arena). The hotel was clean and tidy, the staff were very pleasant and helpful, but some aspects of the room looked worn and tired. However, it was appropriately furnished with the usual facilities e.g. iron, hangers, towels, TV, tea/coffee The bar and restaurant were pleasant and clean, and the buffet breakfast was very nice. The hotel is very easy to get to off the M42, or from the train station, and is great for Birmingham Airport, NEC, and Resort World Arena. There's also ample parking both at the hotel or in tge area, all for an additional charge.

The only issues were that some aspects of the room were tired-looking eg carpets, shower floor tiles, window-sill woodwork. The bedside lamps didn't work independently to the main lights, which was awkward at bedtime. Also, I would advise the hotel to fit rubber insulation handles to the breakfast bar serving bowls, as my son burned his hand lifting one of the lids to dish up his breakfast..

The room was adequate for a one night stay for Crufts. The twin bed was comfortable. The breakfast was excellent, with a good choice and lovely coffee. The staff were very efficient and friendly. The hotel was lovely and clean and ideally located for the NEC.

The TV was at a strange angle for viewing from the bed and was on a wall directly behind the settee so that wasn't an option either! There was no clothes storage apart from a few hangers so I assume most people use it for one night as we did. It was expensive for one night...but I suppose that is because of Crufts.

We only stayed the night prior to our flight. The room was fine - interesting decor. The welcome drink was much appreciated after 6 hours of a nightmare journey from Newtown in the floods.

It is very confusing having more than one Ibis hotel at Birmingham airport. The signage to the hotels is lacking from the station. We arrived late at night after a cold stressful journey with cancelled trains. After asking for directions to Ibis Styles, we were directed to the Ibis Budget hotel. A cheerful girl on reception told us that guests frequently turn up at the wrong Ibis hotel. It was not an easy walk with heavy luggage in the dark and crossing roads from one Ibis hotel to the other with no signage. I think Ibis should provide maps for those guests that get mis-directed to the wrong Ibis - or even better, complementary transport. The breakfast was not inspiring - cold coffee.

Clean easy access to airport and railway. The staff - from the meeting at the reception desk to the restaurant staff, on the day of my arrival, they were super, and could not have been more helpful. I am disappointed that I did not take their names because I would have liked to have named them. They were just super. So friendly and helpful. Very approachable and an asset to to ur front of house service. Please thank them for me Rm331

Nothing really. Could benefit from an airport shuttle service

Great distance from the NEC, was very easy to get to and there was lots of space for our suitcases and plenty of room to get ready in the morning. Good for cosplayers

The room was a little cold, but remedied by figuring out how the radiators worked and where they were in the room. Could do with a bigger bin or spare bin bags in the room, as we created a lot of mess and whilst we did our best to clean it up and used extraneous plastic bags to fill with rubbish and put next to the bin, we felt guilty about leaving mess outside of a designated area for it.

Everything, apart from my Samsung ear phones being left in our room and no one on the housekeeping staff admitting to taking it and not sending it to lost property. This is shameful behaviour. Won’t be staying at this Ibis again.

The fact that I left my Samsung earphones - very expensive ones in the room and it was taken rather than handed over to management. This is not what one expect at Ibis.